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Home / Tips and Tricks / 15 Enterprise Remote Assistance Apps for Augmented Reality, from HoloLens to iPhone «Next Reality

15 Enterprise Remote Assistance Apps for Augmented Reality, from HoloLens to iPhone «Next Reality



Comparing today's augmented reality consumer and corporate sectors is like evaluating the benefits of sports cars over lorries. Sports cars are sexy and exciting like consumer AR, but sometimes a bit impractical. On the other hand Enterprise AR is useful, but it does the work and pays off in the long run.

For this reason, AR headsets such as HoloLens and Magic Leap One as well as smart glasses such as Google Glass, the Vuzix M series, Epson Moverio and others are more targeted at business customers than the mainstream market.

Despite some outstanding enterprise-class innovations, AR-Apps' focus on businesses is freehand workflow control and remote assistance. In fact, most companies offering a workflow control solution also offer a compatible Remote Assistance app. On the other hand, there are also a number of software companies that focus exclusively on the remote AR apps.

Due to the widespread use of remote AR apps, it pays to take a look at the main actors and the so-rans.

The Basics

Nowadays, smartphones have become a kind of merchandise that is usually equipped with certain expected features, such as a high-resolution touch screen, back and front cameras, LTE, Wi-Fi, Bluetooth connectivity and headphone jack. Wait, scratch the last one and add … a camera skin ?! But I digress.

The same applies essentially to the market for long distance support. In general, the app should allow a user to initiate a video call with a remote expert. Through the app, the remote expert should also be able to see what the caller sees through live video. And ideally, the app should also allow the remote expert to comment on the live video feed with drawings or other virtual content.

The Top Candidates

Atheer: Winner of the Auggie Award for Best Corporate Solution in the Years Atheer is certainly a favorite amongst industry experts and observers in 2016 and 2019, who judge these things.

It has gained its status through the expansion of its equipment support. Atheer has been limited to Android-based smartphones, tablets and smartglasses so far, and has extended device compatibility with HoloLens through Design Interactive's augmentor app last year.

Auggie's latest clincher may be a complement to Smartglass gesture input from a single RGB camera.

Microsoft Dynamics 365 Remote Assist: The colloquial term " Sherlock" (used as a verb) is typically applied to Apple to introduce new operating system features that make third-party apps obsolete. Now Microsoft is playing Apple's role in the HoloLens ecosystem, threatening to block the remote AR apps for HoloLens with its new Remote Assist app. And if that were not enough, Microsoft will also pick up the volume of AR mobile remote assistance apps by porting Remote Assist to Android (with an iOS version coming soon).

Remote Assist is part of the Company's Dynamics 365 suite of apps for Azure, which benefits the software for cloud computing customers who want to incorporate AR into their business practices. The app has a fairly high price starting at $ 65 per user per month. Companies that want to use HoloLens 2 can buy the headset and Remote Assist from $ 125 per user per month instead of purchasing the headset directly for $ 3,500 and subscribing to the app.

Scope GB: The elder statesman Scope AR unveiled its Remote AR solution for smartglasses and mobile devices at AWE 2015, after demonstrating technology with Epson's Moverio smartglasses at CES 2014.

Since then, Scope AR has added its app to HoloLens and expanded support for ARKit and ARCore for mobile apps, potentially providing the platform with the most comprehensive device support in its class. Lastly, the app added a session record feature.

Last year, Scope AR integrated Remote AR into its WorkLink platform and renamed it WorkLink Assist.

The Smartglasses Class

Augmentir Remote Assist Essentials: Augmentir's Remote Assist Essentials, one of the newest kids on the block, relies on pricing as its main selling point with a starting price of $ 10 per user and month.

Augmentir includes many of the benefits of other remote-assistance apps, including live voice and video, chat and screen annotations, integration with other enterprise applications, and compatibility with mobile devices and smart glasses.

Epson Moverio Assist: Better known for Epson's Moverio series of smartglasses and its synergy with the drone market has launched its own remote assistance platform with the aptly named Moverio Assist for its smartglass hardware , As a result, compatibility is limited to the Moverio BT-350 or Moverio BT-300 Smartglasses for field users and desktops for remote support personnel.

Moverio Assist has a unique subscription pricing model of $ 29.99 a month for 600 minutes. Do you remember when you had to keep track of your phone logs? Yes, that was not fun at all.

Lenovo ThinkReality: Here is an interesting strategy: Lenovo's ThinkReality sub-brand is an ecosystem of enterprise AR software (including a remote assistance app), connected sensors, and an AR headset developed specifically for the cloud platform of Microsoft Azure.

Due to our hands-on experience with the Lenovo ThinkReality A6, the headset unfortunately does not seem to be up to the task with the HoloLens (let alone its successor), so let's not worry too much about it.

Re: Fleets Remote: First, not much separates Re flies remotely from the pack. Annotate live video view? Check. Compatibility with mobile devices and smartglasses? Check. Filesharing and chat? Check and check.

Re's remote AR solution, however, offers a different level of performance that makes both the call center managers of customer service and technical support and their customers confident: competence-based routing. Instead of connecting callers to the first available expert, the system compares callers with experts who have the specific knowledge to support them. Anything that keeps customers from the hell of call forwarding is welcomed.

Upskill: Upskill's Remote AR solution was awarded the Auggie Award for Best Corporate Solution in 2018 and is part of the Skyline platform, which is more emphasized The features for workflow guidance, knowledge base, and application creation.

Upskill has some unique features, such as: For example, you can exchange documents and work together remotely.

Ubimax xAssist: Another Ubimax xAssist app was awarded the Auggie Award for 2017 Winner for Best Enterprise Solution and was first developed for wearables. In addition to Microsoft's HoloLens and Google Glass, xAssist is compatible with smartglasses and AR headsets from Vuzix, Epson, Daqri, and Sony. It even supports the Meta 2 and the ODG R-7.

When Ubimax is compared to its competitors from the corporate platform perspective, Ubimax has the advantage of offering highly specialized logistics and manufacturing solutions in its frontline suite. In addition, Ubimax, like Upskill, provides an application builder for non-programmers. And while Scope AR recently added the session record, Ubimax was there and did so.

VistaFinder MX: Japanese Telecommunications Company KDDI offers a unique approach with its VistaFinder MX tool that works on mobile devices and devices like Smartglasses like the Vuzix M series. Instead of allowing remote experts to draw in a live video feed, the app freezes the camera view for the expert to draw, and then passes that image on to the on-site user. The app can then anchor the annotations in the user's live video feed and treat the static drawing as a kind of marker.

Smartphones only

Help Lightning: A relative outsider compared to other names on this list, Help Lightning has an ace up his sleeve. While other remote AR apps allow remote experts to draw in camera view or insert digital content, Help Lightning can actually insert the hands of remote experts into the camera view. The platform uses patent-pending technology that merges two real-time video feeds and, together with the hand-held computer view, creates the illusion of hands from one feed to another. This gives a new meaning to "reach out to someone and touch him"!

On the other hand, Help Lightning has not yet ventured into the world of smartglasses and AR headsets and has decided to wait for the release of a clear market leader. [19659002] The company did not announce any specific charges, but noted that each volume discount deployment is custom made for customers with a larger number of users.

Streem: Streem based in Portland introduces its remote AR to support platform for home appliance service companies to help customers troubleshoot and maintain products at home. The focus is on providing commented videos through the mobile app.

The platform also uses machine learning and computer vision for spatial mapping and object recognition. The company's recent acquisition of startup Selerio gives Streem the opportunity to disguise the platform as well.

TeamViewer-Pilot: Teamviewer is a household name in the IT help desk world. With a simple app install and PIN code, engineers can use TeamViewer to control users' desktops for troubleshooting purposes. The entry of TeamViewer into the remote AR world is thus a natural transition.

TeamViewer Pilot is available for iOS devices via the App Store and Google Play and includes the basic features of most remote AR systems. Apps, eg. For example, sharing remote cameras and visual annotations, along with session recordings and unlimited calls. While limited to desktop and mobile devices, TeamViewer Pilot is priced at $ 39 a month ($ 468 total) for nine technicians.

Techsee: Similar to Streem's TechSea targets a specific industry product, in this case customer service and technical support. Remote technicians and agents can annotate the camera view of customers' cellphones. Quite easy.

Techsee also offers Eve, an advanced reality virtual assistant who guides customers through installing and troubleshooting products. Using Computer Vision, Eve can identify the product, highlight components, and annotate instructions in the camera view. Unfortunately, Eve is currently only available in limited quantities.

Vuforia: Before ARKit existed, PTC's Vuforia was the first address for adding AR capabilities to mobile AR apps. With the introduction of the already mentioned iOS native toolkit, Vuforia launched its own Remote AR Assistance App, Chalk, for compatible iPhones and iPads in the App Store, followed by an Android version in the Play Store as soon as ARCore releases the market came.

ARKit and ARCore's surface detection capabilities allow users to draw in camera view and maintain tracking throughout the session as the device moves around the room. Chalk is also available as a subscription. Pricing questions were not returned at the time of publication.

The Future

There is a new class of remote collaboration apps for HoloLens and / or Magic Leap One, which are also worth mentioning. These apps include Mimesys (recently acquired by Magic Leap), Arvizio, Avatar Chat, Spatial and Spatiate, each offering a kind of remote interaction with 3D content.

However, these apps do not fully match the range of remote AR support apps, especially because these apps are not specifically designed to use remote support apps (although some may use for this purpose in certain circumstances can be). This may seem technical, but these futuristic apps simply would not pay the bill for a Porsche repairman.

Still, there is a clear line of sight between what these apps provide for remote collaboration and what they could offer. Over time, break the status quo of remote AR assistance apps and move on to the next one Generation.

Currently, the above 15 apps are the best choice if you want to use the power of AR to meet the needs of your remote assistant The Next Level.

Cover Picture About Microsoft / YouTube

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