You've bought a new computer for your parents / grandparents / other relatives, set it up, and show them all the nifty new features. They went home and know that you made them very happy. But deep inside you know that this is not the end of the story.
It will not be long before the dreaded call asks for assistance. "I can not find the draft of the email I started!" "Why can not I make a Skype call?" "My speaker / mouse / keyboard is not working!" They want you to drop by so fast as possible to fix the problem or discuss it through an update, and these two activities will likely take several hours of your day.
But there is a solution. If both you and your disturbed relative use the Chrome browser (or have a Chromebook), you can use the Chrome Remote app to easily gain temporary control of their computer to either fix or fix the problem to show what to do. It is available for PCs, Macs, Linux systems and Chromebooks. There are also separate apps for iOS and Android.
Share Using Another Computer
To control a client computer from another computer, you must first download the Chrome Remote Desktop app from the Chrome Web Store. After installation, click on the app. In a pop-up window, you have three options:
- Share this computer with another user for viewing and control (accompanied by an easy-to-find green button labeled "Share")
- See and controlling a shared computer (accompanied by a somewhat less obvious "Access" button
- ) Access your own computer from anywhere (accompanied by a "Getting Started" button).
If you're helping a less tech-savvy friend or These are the first two (listed under the sub-item "Remote Assistance") you need. Assuming that you were smart enough to install Chrome Remote Desktop on your system before you gave it, call and tell them. Press the large, green Share button (when this is first used) This is a one-time operation.)
When? You click on the green "Share" button and receive a 12-digit, randomly generated numeric code. This is your keyword when you click the "Access" button. Have the code called by your friend or relative or send it to the pop-up box. The other person receives a box asking "Would you like [email address] to see and control your computer?" You can choose between Share or Cancel.
If you chose the Share option, you now have control of your computer. The other person never loses control, but you can show everything that you can do from your computer as you set up Skype or find the email you deleted by mistake.
When the screen is shared, a small box will appear to remind you and the other person. After a few minutes, a timeout warning will appear on the client system, which must be clicked, otherwise the connection will be lost. This is a security feature, although it can get annoying on longer sessions.
There is a way around this, but it will only work in some cases. Keep in mind that in the first remote desktop window, the link "Access your own computer from anywhere" is possible. Click the Getting Started button. You will be prompted to enable remote connections and enter a PIN for security. You can then use Remote Desktop from another computer by simply going to Remote Access, finding the system in the list of computers, clicking it, and entering the PIN. Then there are no timeouts. However, there is one major drawback: You must use the same Google Account on both systems.
The mobile versions of Chrome Remote Desktop also work fairly smoothly when you download the app. Note, however, that you can not see the entire screen of the client on your phone. You have to scroll around the display, which can make things a bit difficult.
Granted, the interface for Remote Desktop might be better. Google may receive this message – apparently a beta version is in progress – but for now, the above instructions are the best way.
Chrome Remote Desktop is not the only available remote access software. For example, Windows has its own Remote Desktop app, and Macs provide a screen sharing feature. There are also a number of other apps. But Chrome Remote Desktop makes it easy to share the screens cross-platform with minimal effort.