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Home / Tips and Tricks / Alexa does not delete all your Amazon Echo data. Here's the best thing you can do

Alexa does not delete all your Amazon Echo data. Here's the best thing you can do



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Alexa listens.


Chris Monroe / CNET

Her Amazon Echo speaker is not just a good listener; His Alexa Assistant also saves your language transcriptions even after you have deleted them. The text copies remain stored on the servers of Amazon. The only way to completely remove your data is to contact Amazon. This is especially true for people who say Amazon stores data from children longer than necessary.

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You can delete individual voice recordings in the Alexa app.


Screenshot by Rick Broida / CNET

The company assures that the data will be used to enhance Amazon Echo. This is not unusual – Apple stores anonymised Siri data for up to two years to improve the product. Amazon's privilege is probably the same when you use your data – and that of everyone else – to improve the way Echo understands it.

With the recent news, Alexa sent a private family talk to a casual contact you may feel a bit uncomfortable if Amazon retains your recorded orders.

Amazon now lets you delete app data, but you can not completely remove written transcriptions. You can do the following.

Option 1: Delete recordings using the app

To delete your recordings, go to the Amazon Echo app> Settings> Alexa Account> Alexa Privacy> Check Language History.

You will see a list of all the requests you have made since setting up your echo. You can select the pictures you want to delete or Delete all pictures for today .

Option 2: Clear All About the Browser

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Screenshot by Rick Broida / CNET

If you use a browser, you can erase all voice data in one go. Go to www.amazon.com/myx, log in and click your devices . Find your echo in the list, click Delete Voice Recordings .

A warning message explains why you might want to keep these shots. Click Delete if you want to continue.

Contacting Amazon

If you want to completely remove your voice recordings and transcriptions, you must contact Amazon Customer Service at (888) 280-4331 to request a formal request.

How do I hear my voice recordings?

In the Amazon Alexa app, go to Settings> Alexa Account> Alexa Privacy> Check History. Tap the arrow of the audio file you want to hear and tap the play icon.

You can also visit https://www.amazon.com/alexaprivacy and click Check language history.

Originally released on January 22, 2015 and updated with new information.

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