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Amazon Fire TV Stick Problems and How to Fix Them



Regardless of what your preferred media streaming service is, you need a way to get the latest episode of The Umbrella Academy or Little fires everywhere to your television. Amazon’s Fire TV Stick is one way to accomplish such a task, but not without its hassles – like any other electronic device. If you can’t connect to Wi-Fi or get stuck on the Fire TV startup logo, we have a solution for you. Here are some of the most common Amazon Fire TV Stick issues and how to fix them.

Trying to decide which streaming media device to buy? Make sure to check out our comparison between Chromecast and Roku and Fire TV Stick 4K.

Cannot connect to your Wi-Fi network

You need to get online if you want to enjoy Netflix, Hulu, Amazon Video, or any other streaming service. If your WiFi isn̵

7;t working, first make sure you’re connected by going to the Fire TV Home screenand then select the settings, and then network. If your network cannot connect, make sure you are entering the correct password.

If your Wi-Fi network isn’t showing up at all, make sure your Fire TV Stick is within range and other devices aren’t having the same problem. Finally, try restarting your modem or router to resolve the problem.

The remote control does not work properly

The main method of interacting with your Fire TV Stick is using the Amazon Remote that came with it. If it stops working, replace the batteries first as this may solve the problem. Note that you don’t need to be further than 10 feet from your Fire TV device for it to work. After you’ve replaced the batteries and made sure you’re within range and the remote still doesn’t work, you may need to restart it.

Step 1: Hold down the button Left + Menu + Back Buttons for 10 seconds.

Note: For older, first generation Fire TV Stick remotes, skip holding the button Back Button. In addition, wait a total of 15 seconds for the process.

Step 2: Release the buttons and wait 60 seconds before continuing.

Step 3: Remove the batteries from the remote control.

Step 4: Unplug your Fire TV Stick from its power source and wait 60 seconds before continuing.

Step 5: Plug in the power source on your Fire TV Stick and wait for the home screen to appear.

Step 6: Reinstall the batteries in your remote control.

Step 7: Shut At home Press the button on your remote control for 40 seconds and then release it.

Step 8: The remote should reconnect to your Fire TV Stick within 60 seconds.

The Fire TV Remote app won’t connect

If you don’t want to use the physical Fire TV remote to control your setup, you can use the Fire TV app as well. If you’re having trouble with the Fire TV app, first make sure you’re connected to the same Wi-Fi network as your Fire TV Stick. You may need to re-pair your remote with your Fire TV Stick if it isn’t responding. If so, do the following:

Step 1: Download the Fire TV app (link buttons below).

Step 2: Make sure you’re connected to the same Wi-Fi network as your Fire TV Stick.

Step 3: Open the Fire TV app and select an available device.

Step 4: Follow the instructions on the screen to complete the process.

Your screen cannot be shared with Fire TV

If you want to share the content on the screen of your smartphone or tablet with your Fire TV Stick, you can do it with just a few clicks. However, if the process doesn’t work, make sure you are running Android OS 4.2 or higher. In addition, iOS and macOS devices will not work with this process.

If your Fire TV Stick supports screen sharing, press and hold the button At home Button should display a mirror icon. If your smartphone or tablet can’t find the Fire TV Stick, make sure they’re both on the same network and within 10 meters.

The Fire TV logo sticks to the screen

You bought a Fire TV Stick to watch your favorite content, not the logo! If the logo appears on your TV screen, your device is likely hanging. Unplug the Fire TV Stick from the TV and its power source, plug it back in, and try again.

If the problem persists, make sure that the power source you are using is strong enough to power the Fire TV and give the device 25 minutes to clear the logo screen. Finally, try a different HDMI port on your TV as the port you selected may be causing the problem.

The television shows a blank screen

Nothing is worse than being stuck with a boot logo. If your TV only shows a blank screen, first unplug it from the wall socket and then plug it in again. Also, make sure your TV is set to the correct HDMI input for your Fire TV Stick.

If you’re using an HDMI cable or an extender, plug the Fire TV Stick directly into the TV to see if that might be causing the problem. The same idea applies if you are using an A / V receiver. Make sure you have the correct input or plug the Fire TV Stick straight into the TV to see if the receiver is causing the problem.

Amazon Fire TV Stick in hand

The Fire TV Stick won’t turn on

If your Fire TV Stick won’t turn on, make sure the remote has fresh batteries and it doesn’t. First, unplug the Fire TV Stick and then plug it back in to force the device to restart. Then make sure the Fire TV Stick’s power source is properly connected.

If you think your Fire TV Stick is turning on but there’s no picture, see the section above: The TV shows a blank screen.

Apps crash or refuse to load

A working Fire TV Stick is great, but useless without your favorite media streaming apps. If your app keeps crashing or won’t load, first clear the app cache using the instructions below:

Step 1: Go to the Fire TV At home screen.

Step 2: Open that the settings App.

Step 3: Choose Applications.

Step 4: Choose Manage installed applications.

Step 5: Select the app you are having a problem with.

Step 6: Choose clear Cache and clear Data.

If clearing the app cache and data doesn’t solve your problem, try reinstalling the app. Uninstall the application by following the steps above but selecting the one Uninstall Option for step 6. Then navigate to App & games Section to reinstall your application.

Reset your Fire TV Stick to factory settings

If the above directions don’t solve your problem, and you’ve already restarted your Fire TV Stick by unplugging it and plugging it back in, you can completely reset your device. It is important to note that resetting your device will erase all settings and personalization and will return it to the way it was when it was first shipped. Follow the instructions below to reset your Fire TV Stick:

Step 1: Go to the Fire TV At home screen.

Step 2: Choose the settings App.

Step 3: Select the system Possibility.

Step 4: Choose Reset to factory settings.

Step 5: When prompted, enter your PIN and select Reset to default.

If your Fire TV Stick restarts, you’ll need to set it up again. If you need help, please follow our guide on setting up an Amazon Fire TV Stick for the first time. After setting up the device, check if your problem has been resolved.

Amazon Warehouse
Johannes Eisele / AFP via Getty Images

Extra help

If you still cannot repair your device or need assistance, we recommend that you contact Amazon’s staff for additional assistance. If your device hardware is faulty, it may be replaced for you if it is still under the original warranty.

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