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Home / Tips and Tricks / Common Galaxy S9 problems and how to fix them

Common Galaxy S9 problems and how to fix them



  Samsung Galaxy S9 plus test photo
Julian Chokkattu / Digital Trends

Julian Chokkattu / Digital Trends

The Samsung Galaxy S9 and S9 Plus are the culmination of Samsung's smartphone philosophy. They are big, they are beautiful, and they are easily the most advanced machines that ever graced our collective pockets. But they are not perfect and problems can arise. That's why we scoured forums, comments, and messages to find and fix the most common Galaxy S9 and S9 Plus issues.

Bug: Samsung News App has sent my entire gallery to a random contact [1
9659006] In one of the notorious issues that has hit the Samsung Galaxy S9, several users complain that their entire gallery of pictures sent to another contact without indicating on their page that this was done. While the impact so far seems to be minimal, this is a bug with potentially catastrophic side effects.

Fortunately, it may not be as bad as all that. Looking closer, it seems like only those people who are on T-Mobile and share a plan with another person who also owns a Galaxy device , This is a fairly specific subset of the population, and not one that seems particularly large. However, no solution to this problem has yet been found. So what can you do to share all your media with another person?

Workaround:

  • Because the issue is unique to Samsung messages, the problem can occur by removing the app's access to your store. Open your Settings app, then Apps > Samsung News > Permissions and then revoke the Storage Permission. If you do, your Samsung Messages app will likely be unusable, so take the time to download an alternative messaging app.

Problem: Bluetooth does not connect to device / denies connection

Users have been complaining for months with intermittent connection issues with the Galaxy S9 and S9 Plus. Issues include periodic disconnections, the inability to pair and the refusal to connect to Bluetooth systems in the car. It appears that the periodic disconnections were resolved by a software update, but some Bluetooth issues persist.

Possible solutions:

  • If you find that your S9 or S9 Plus is not connecting The Bluetooth system of your car, as was the case with your old phone, could be your old one Phone is still listed in the ports of your car. Apparently, the S9 is a possessive type and will not play well with car Bluetooth systems that other phones have yet listed. According to some testimonials, removing your older phone from the list should solve this problem.
  • If you are having trouble getting your device paired with a speaker or other Bluetooth device, then safely go through Samsung's list of steps for possible Bluetooth issues. If this does not help, try holding down the on / off switch on your Bluetooth device for a longer time than usual to make sure that you have enabled pairing mode properly. If it still does not work, it's probably time to reach Samsung for a possible solution.

Problem: Dead Zone on the Touchscreen

Users in the official Samsung forums as well as several reddit threads report these areas of touchscreens on their Galaxy S9 they are dead and are not responding to their touch. In most cases, the dead section appears to be a horizontal band across the device and is not in the same place for each person. Some people have tried to reset the factory settings and change the sensitivity options in the phone's settings, but so far it has not been reported that these methods work.

Samsung confirmed that it deals with the problem, reports Engadget. The company issued the following statement:

"At Samsung, customer satisfaction is at the heart of our business and we want to deliver the best possible experience." We are investigating a limited number of reports on touchscreen reaction time issues for the Galaxy S9 / S9 + We recommend to each customer with questions to contact us directly at 1-800-Samsung. "

Workaround:

  • Since this seems to be a hardware issue, it's best to deal with it Whatever you have purchased the device from and have it repaired or replaced under your warranty. If you received your device from Samsung, affected users were asked to call 1-800-Samsung directly.

Error: Very dark super slow motion video

Some users report this super slow motion video S9 devices show dramatically increased darkness in lower light conditions. This error does not affect all S9 devices, but if it concerns yours, you will notice a dramatic difference in lighting between your auto camera mode and switching to super slow motion mode. This can be seen in the following video.

The flaw does not seem to be that the mode requires more light than the standard video, as a user's normal video shows good interior lighting.

Movie Stars Solution:

  • According to a comment on one of the videos, Samsung has identified this problem and is working on software to fix it. If you have this problem, hang it and Samsung should fix it soon.

Problem: Can not record voice calls

If you record your calls for security or archival reasons, you may not be able to see them on the Galaxy S9. According to several users, no matter which call recording software is used, the S9 only records one page of the conversation and does not record the person at the other end of the call.

So far it seems so The problem only affects the international version of the Galaxy S9, which is equipped with the Exynos 9810 processor, and the Snapdragon 845 is not affected by this limitation.

Workaround:

  • Currently none. As clarified by moderator BruceH on Samsung's EU forums, call recording on the S9 and S9 Plus is blocked to comply with Google's security policies and local laws in the EU. These processes were built specifically for the S9 and S9 Plus, as similar limitations on older Samsung phones could be circumvented by certain apps. It seems that Samsung has finally managed to close this loop forever.

Bug: Smear or pixellation around black objects / black bang

If you've noticed that black areas on your S9 Plus are not quite right, then you're not alone. Users have noticed that black areas in media and images are not merging properly with other colors, resulting in areas that are pixelated, blurry, or just look weird. If you compare a S8 Plus and a S9 Plus side by side, the problem becomes very clear (S9 Plus at the top).

It seems that this is only a problem with the Galaxy S9 Plus and only a few devices under 40 are affected by percent brightness

Movie Stars Solution:

  • An update has successfully fixed the issue. Therefore, make sure the phone has been completely updated if the problem persists. Go to Settings> System Updates> Search for System Updates to make sure.

Glitch: Samsung Pay does not work

Since Samsung's pay service is offered, Samsung Pay would work with the Galaxy S9 straight out of the box. Unfortunately, this is not the case and several users report that Samsung Pay appears as an "incompatible app".

Movie Stars Solution:

  • Make sure you've updated to the latest version. Samsung has released an update as soon as possible, and that seems to have solved the problem. If you still have problems with the app, uninstall and reinstall.






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