With nearly 149 million paid subscribers, Netflix is the largest TV and movie streaming service in the world. Even if Disney Plus casts a very big shadow, Netflix will not disappear so quickly.
Read: Hulu Vs. Netflix: Which one is right for you? Streaming service is prone to problems. From video and voice to login and connectivity, there are some issues that limit your ability to use Netflix. Here are some of the most common problems and possible solutions for them:
Netflix is not working – Logging In
Netflix is an excellent streaming service, but it's pretty pointless if you can not even log in to it. Here are some problems you might have when logging in and what you can do about it:
- Enter the correct credentials. There may be a missing letter, number, or symbol here and there, so slow down and check what you type in the blank fields.
- Chat with other users on the same account. Someone may have changed the password and not informed everyone else in the plan. Check with them first before taking the next step.
- Do you have the right password? If you forget your password, you can reset it by e-mail, text message, call or billing information. For the latter option, make sure you have the first name, last name and credit / debit card number at your side.
Netflix is not working – Streaming Issues
You are logging in to your Netflix account and looking for Video Only to not play. You may have a problem with streaming, but do not worry – you can try to improve the situation.
- Turn your device off and on again. It's a meme, but restart your device. You can also restart your modem and router, but this is not always necessary.
- Uninstall Netflix and reinstall it. You must log in again, but you can delete and reinstall the Netflix app. Alternatively, you can forcibly close and open the app.
- Check your connection. Netflix recommends a download speed of at least 0.5 Mbps. Make sure your Internet speed is up to date and contact your Internet Service Provider (ISP) if you find it slowing down.
- Update the Netflix app. In order for Netflix to communicate with servers, you must ensure that the latest version of the app is downloaded and installed on your device.
- Update your device. Similarly, make sure that your device has the latest version of the operating system installed.
- Check who else uses Netflix. Only standard and premium plans allow you to stream Netflix on multiple devices. Once you've reached that limit, no one else can stream Netflix when it's no longer being used on their device.
- Clear the cache and data of the app or browser. Netflix data may be corrupted. Therefore, delete the cache and data from the Netflix app or your browser. If you're using the app, log out of Netflix and log back in before clearing the cache and data.
Netflix is not working – service issues
Apart from logging in and streaming, Netflix itself can cause problems. For example, the app may not even open for you, or the site may not work. Here are some solutions to such dilemmas:
- See if Netflix fails. Visit a website like DownDetector to see if Netflix has failed or if there are problems with the server.
- Log in again. Sometimes Netflix gets picky and does not let you log in. Simply enter your credentials on the Netflix website to make sure everything is alright. From there, update the data on your device and log in again.
- Update the Netflix data. If there is a problem with the Netflix app or data on your device, update the Netflix data. However, this step is usually limited to Amazon Fire TV, Amazon Fire Stick and Smart TVs.
- Delete Netflix cookies. The more you use Netflix, the more cookies are created by the site. You can go to the settings of your browser and delete cookies if you have problems.
- Switch to another connection. The Wi-Fi or mobile connection you're using may not work well right now. If possible, switch to another Wi-Fi connection. Alternatively, delete the data from the Netflix app on your smartphone or tablet and restart your device.
These are some of the common problems with Netflix, but they are not the only ones. If you're looking for solutions to problems we did not address, visit the Netflix Help Center and enter the error code. Alternatively, you can visit the Netflix subreddit on Reddit to see if others have similar issues.
NEXT: I'll give up Netflix for Disney Plus – that's why