The idea of Remote Assistant apps in Augmented Reality has prevailed in recent years. However, Epson introduces a different kind of solution for companies that may benefit from easier dynamics before switching to immersive applications-the AR Remote Assistance tools.
On Thursday, Epson released Moverio Assist, a new software tool that uses the company's existing smart glasses to provide teams in the corporate sector, small start-ups, a quick and easy way to provide remote assistance. and regular consumers.
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The software that runs on both Moverio BT-350 or Moverio BT-300 ̵
Unlike the solutions available on HoloLens, the Epson software tool does not allow the user to interact with virtual content or comment on real objects that the remote viewer can see. Instead, the visual statement is a one-way street that the remote team member uses the desktop or laptop (PC or Mac) to work with the wearer via the above-mentioned visual elements or via text messages.
This connection is also made via two-way audio, provided that the device carrier either a Bluetooth headset with built-in microphone or a 3.5 -mm cable connects headset with built-in microphone. In addition, the wearer can take photos of the smart glasses and send them to the remote user who operates the software with a Chrome or Firefox browser.
I've had some time to test the system before it's released, and it offers a surprisingly robust alternative to the more comprehensive remote support tools I've used. The audio is clear and real-time, and the annotated images and videos are transmitted quickly (depending on the speed of the wireless network or the fixed Internet connections used by the team members) and appear clear and unobtrusive in your field of vision.
The introduction of the system by Epson is via a paid time model. Prices start at $ 29.99 per month for 600 minutes (larger packages are available for 1,200 minutes and 2,400 minutes per month).
And since The facility and use of the system requires virtually no training. In combination with the Moverio BT-300 (699 USD) or Moverio BT-350 smart glasses ANSI Z87.1 Edition (1,199 USD), the package may be cheaper A viable option for businesses that are not up to a more expensive Magic Leap or HoloLens system and software.
Epson will launch the software and service that will be available to the public through retailers such as Best Buy, Staples and Amazon and others in September.