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Home / Tips and Tricks / Everyone in the world can make a magic jump NOW (but there is a catch) «Magic Leap :: Next Reality

Everyone in the world can make a magic jump NOW (but there is a catch) «Magic Leap :: Next Reality



Although Magic Leap One: Creators Edition is currently officially available in only six US cities, those outside of Magic Leap-designed US cities have a detour to order the device.

Residents in over 110 countries can now order a Magic Leap One through a third party, the New York City-based Big Apple Buddy.

As a New York company, the customer will be charged for the item ordered by DHL or FedEx, and a $ 50 service fee for the first item and $ 15 for each additional item. The company promises delivery in "just two business days," although Magic Leap's official documentation indicates 120 days to fulfill.

A Look At The Magic Leap One Wrapping, as it appeared directly on Magic Leap when ordered and was supplied by Enjoy. (No example of Big Apple Buddy's delivery service.). Image by Adario Strange / Next Reality

"Coming from Australia, I know just how frustrating it is to buy US products from the other side of the world," said Phillis Chan, founder and CEO of Big Apple Buddy made a statement on the company's website that explains the original inspiration for the company almost four years ago

One reason that the introduction of Magic Leap One is so limited is that Magic Leap offers a free delivery service The company LiftOff calls every order. With the help of delivery partner Enjoy, Magic Leap One will be delivered personally at a specific time and place, with the delivery agents assisting the customer in setting up the device.

Magic Leap even goes so far as it says in the Care Center documentation that personal delivery is a requirement . If so, how does Big Apple Buddy bypass the LiftOff service?

Magic Leap Image

"I can confirm that Magic Leap needs to set up the device personally to make sure Unfortunately, there is no way around this requirement, "Chan said in an email to Next Reality. "However, the package includes instructions for the end user to recalibrate the device after receiving it."

Does that mean that Big Apple Buddy goes through the same process?

"Yes, I can confirm that We accept the device in our office and we go through each setup personally with the Magic Leap staff," said Chan. "Since the Magic Leap team needs to test the device during setup, it means the device will be opened before shipping to the customer and we will inform the customer about this process."

Another part of the process is choosing the right Magic Leap device size (either size 1 or 2, depending on your pupil distance or IPD). Big Apple Buddy does this by pre-downloading the Magic Leap app (iOS and Android) to measure their IPD so that the Enjoy representative Big Apple Buddy can get the right device size.

But there is another possible landmine to this service – Magic Leaps "Terms of Sale" These terms and conditions state that the device can not be resold and that Magic Leap cancels the sale of any device that it believes may resell , This begs the question: Since Big Apple Buddy accepts the delivery and opening of the device, the process of the company is considered resale of the device

"We are a procurement service that purchases products for its customers," said Chan confirmed that the company has already sent customers Magic Leap One devices with the process. Magic Leap is aware that we buy the items on behalf of our customers.

Another issue that may be of concern to some in this vendor-concierge-buyer triangle is warranty processing, which, according to Chan, also provides a warranty claim for international customers, for which Big Apple Buddy will make warranty claims for a service charge and fulfills the supply of replacement equipment.

While the supply of Magic Leap is still limited to Chicago, Los Angeles, Miami, New York City, the San Francisco Bay Area and Seattle, there is Magic Leap notes that the delivery area is expanding and asks customers to check their zip code using a tool on their website to see if they can get the device.

Some areas, such as China and India, are not on the supply list of Big Apple Buddy.

In the meantime, Chan says Big Apple Buddy could deliver six cities to customers outside Magic Leaps as well have sent the device to other US cities for customers "prefer to outsource their procurement needs." For international buyers, they must contact the company to ensure that their country is included in the service of the company, as some areas, such as China and China India, do not stand on the delivery list of Big Apple Buddy.

It sounds like an advance of trust for buyers who entrust the purchase of a $ 2,300 device (especially one with an unusual delivery service model and stringent terms and conditions) to a third party who actually opens the package in front of the buyer. And since we did not use the service directly, we should warn that we can not vouch for its overall quality. However, after several years in the business, the company seems to have maintained a generally positive positive profile and we could not find many negative reviews.

Everything that has been said reminds you that this is a first. Generation device with unknown problems that may occur in the coming months in terms of maintenance and use. So, if you use something outside the official Magic Leap channels, you take a calculated risk.

Additional Reporting by Adario Strange [19659026] Do not Miss: Magic Leap Care Center Reveals New Details About Magic Leap One Usage, Sales Practices & Who Can Use It


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