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Find Out If Your MacBook Is Qualified For The Apple Keyboard Repair Program



I have a strict No-Everything-Bagel-Near-My-MacBook policy, and even then, my MacBooks Butterfly Switch keyboard intercepts from time to time. It is usually the spacebar or any other key in the bottom row that begins to stick and stops working. I was able to restore my MacBook's keyboard to full functionality by holding it up so that the keyboard is almost vertical and blowing under the tight key to remove the crumb or dirt. And if that does not work, I grab my compressed air can and get to work .

Other butterfly switch operators were not so lucky and were hit by expensive repair bills and lawsuits. Apple has finally addressed this thorny issue and will repair the keyboard on your MacBook or MacBook Pro for free.


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Apple's Keyboard Service Program

Apple now acknowledges that "a small percentage of keyboards in certain MacBook and MacBook Pro models" may be sticky or unresponsive, that let it repeat so letters do not appear at all. A service program has been introduced to fix your butterfly button issues for free.

"Apple or an Apple Authorized Service Provider will examine the customer's device to verify the eligibility and then run the service for free," the company said. "Service may include replacing one or more keys or the entire keyboard."

Eligible Models

Both the first and second generation Butterfly Switch designs are eligible for the Service Plan:

  • MacBook (Retina, 12 inches, early 2015)
  • MacBook (Retina, 12 inches, early 2016)
  • MacBook (Retina, 12 inches, 2017)
  • MacBook Pro (13 inches, 2016, Two Thunderbolt 3 ports)
  • MacBook Pro
  • (13 inches, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13 inches, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13 inches, 2017, 4 Thunderbolt 3 ports )
  • MacBook Pro (15 inches, 2016)
  • MacBook Pro (15 inches), 2017)

To find the model number of your MacBook, click on the Apple Symbol in the upper left corner and select About This Mac . The model and the year are on the overview tab.

  about-this-mac

Screenshot by Matt Elliott / CNET

Service Options

There are three ways to repair your Butterfly Switch keyboard: Find an Apple Authorized Service Provider near you. You can make an appointment and then bring your MacBook to an Apple Retail Store; Or you can send your MacBook to the Apple Repair Center. You can start on the Apple Support website.


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