Google's push to become a full-fledged hardware vendor was sometimes shaky. Android Police reports that after five months of surprising silence, the company now accepts Pixel 3 and 3 XL phones for email-in-service repairs.
Previously, Google accepted walk-in Pixel 3 repairs in licensed uBreakiFix retail stores. or via Puls's repair service (limited to San Francisco at home). Google currently accepts standard post-mail repairs that were previously only available on the original pixel and pixel 2 lines. The processing time is up to ten working days.
The delay of five months is considerable. Google positions the Pixel as a legitimate competitor to "superphones" on devices like iPhone and Galaxy S, whose manufacturers have invested billions in support and repairs. Google has never been outstanding in end-user support, but it has to improve its game if it wants to adapt its brand to the competition.
Source: Google support via Android Police