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Forgot password for your iPhone? To restore access when locked



  Disabled iPhone

Learn how to get back into your disabled iPhone.


Apple / Screenshot by Katie Conner / CBS Interactive

Whether you forgot your passcode or your 3-year-old locked out your phone for 1,359,393 minutes, your only hope is to restore your iPhone ($ 1,000 on Amazon) .

Hopefully, you've kept up with your iPhone backup memories. If this is not the case (no judgment), you will probably receive daily messages titled "iPhone Not Backup" and "iCloud Storage full".

Use this guide to reset your iPhone to its original settings.

Make sure your phone is secure

If you have already locked your phone, this step may be too late – skip the recovery mode section. However, if you take precautions, make sure you make a backup copy of iCloud or iTunes ASAP. If you do not back up, you could lose all your photos and videos.

Read now : Make sure to prepare for your new iPhone.

Start Recovery Mode

1. Connect your iPhone to your computer and open iTunes.

2. Restart your iPhone.

For the iPhone 8 ($ 699 on Apple) and later: Press the Volume Up button and then the Volume Down button. Then hold down the side button. You should see the recovery mode screen.

For the iPhone 7 ($ 549 for Apple) : Press and hold down the side key and the volume down key simultaneously. The recovery mode screen is displayed.

For older iPhones: Press and hold the Home and Top buttons simultaneously until the Recovery Mode screen is displayed.

3. A screen saying "There is a problem with the iPhone that requires an iPhone update or recovery." Select Restore .

  Restoring the iPhone

Restore your iPhone.


Screenshot by Katie Conner / CBS Interactive

Restoring your iPhone

iTunes restarts your device. This can take a few minutes. If the process takes more than 15 minutes, your phone will leave the screen and you will have to start over. Do not disconnect your device from the computer until the phone has been completely restored.

When the device is ready, you can set it up and use it again.

If you have backed up your iPhone, you can recover everything your information with your Apple ID – this is your username and password you are using to download from the App Store. Make sure you're connected to Wi-Fi before you start.

1. When you reach the Apps & Data screen, tap Restoring iCloud Backup .

2. Log in to iCloud with your Apple ID.

3. Select your last backup.

4. Log in to your Apple ID account to restore your apps.

5. A progress bar is displayed informing you of how much time it takes to recover. This may take a while, depending on how much data you recover.

6. Complete the setup for your iPhone and use it again.

What if I'm still locked?

If you reset your phone to factory settings and you still do not allow it, make an appointment with the nearest Apple Store. You can meet with a specialist who can help you get back to your phone. If there is no Apple Store near you, contact Apple Support.

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