Samsung's daring new Foldable Phone, the $ 1,980 (1945,9003) Galaxy Fold suffers from an escalating list of issues that have prompted the world's largest phone manufacturer to postpone, possibly until . The troubles started when screen breaks occurred in five early production test units and in two cases . With these screen issues, other customers became concerned about the long-term wear of the seam or wrinkles when the phone bends in half with its 7.3-inch screen.
This is an unpleasant position for Samsung to launch the firsta foldable phone. In the wake of last week's reports, the conversation has shifted from general excitement to prudence and concern. Users on Twitter, Reddit, and other social networks have exploded in the 1
CNET's Galaxy Fold review is complete and our unit is undamaged.
Samsung's problems underscore how risky and fragile the concept of a foldable phone really is. Foldable phones represent a new type of device designed to maximize screen size without increasing the overall size of the device. After using the handset in fully open tablet mode, just close it to carry it around, and use a smaller outdoor screen for smaller tasks, such as walking. Samsung wanted to take a leading role and expand its reputation as an innovator in the transition of the smartphone to the next big thing.
On Monday, Samsung confirmed that the launch of Galaxy Fold will be delayed new release date "in the next few weeks . "
"Initial results of the inspection of reported problems on the display showed that they could be related to the upper and lower exposed areas of the hinge, and there were also cases where the substances in the display affected the display performance "Samsung said in a statement. "To fully evaluate this feedback and do more internal testing, we decided to delay the release of the Galaxy Fold."
Samsung also said it will take action to "strengthen the screen protector" and "improve the guidance for the care and use of the screen including the protective layer". The company has sent an email to users who pre-ordered the device stating it will update it "with more specific shipping information in two weeks". Buyers are not charged for the phone until it is shipped.
Until Samsung and other brands can stabilize buyers' fears, the future of foldable phones is precariously on the scales. Intense criticism may affect future sales and shake consumer confidence in the concept of foldable phones in general.
The Galaxy Fold's ability to lead the up-and-coming category could come under fire as buyers turn their backs on innovative design or opt for a rival model likeor an alleged foldable phone like the .
What went wrong with the test equipment?
Photos of the damaged phones ranged from a completely black screen to a blistered device, and part of the screen was white, and the other half was black. Curious buyers and those who have pre-ordered the phone are waiting for answers: What went wrong? Does this affect all wrinkles or just this early run? Where can shoppers go if something happens to their fold?
The Fold has a horizontal shell shell, with hard glass halves closing like a book to protect a delicate 7.3-inch plastic display. Samsung even offers a case in the Galaxy Fold Box as extra armor for the glass surface should you drop the phone.
There may be a reason that some phones have been damaged. Two testers experienced a total screen failure when removing a thin plastic film running along the screen of the Galaxy Fold. There is a small gap between this film and the bezel edge of the display, which has led to confusion about the nature of the film.
It is not immediately apparent if the plastic layer is part of the phone or if it is the film you normally see on devices to keep screens dirty and lint-free during transport and storage.
Bloomberg's Mark Gurman found that the latter was not the case. He tweeted about his test device last week: "The screen of my Galaxy Fold tester is completely broken and useless after two days – hard to know if it's common or not."
YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after removing the layer from his Galaxy Fold tester.
"PSA: A layer appears on the Galaxy Fold screen that looks like a screen protector." he tweeted . "It's NOT a screen protector – DO NOT remove it."
But the protective film is not the only source for Samsung's problems. CNBC's Todd Haselton experienced a screen flicker on the left side of his review sample. Dieter Bohn the Verge also had problems, Bohn's screen formed a curvature below the surface. On Tuesday, YouTube reviewer Michael "Mr. Mobile" Fisher.
These reports of a faulty Galaxy Fold are a nightmare situation for Samsung, the first major brand to sell a foldable phone. The Fold – with a 4.6-inch screen on the outside, a bendable 7.3-inch screen on the inside and a price tag of nearly $ 2,000 – poses a huge risk to the tech giants.
How long will the Galaxy Fold last delay
Good question. AT & T sent an e-mail to its pre-ordered customer with a new shipping date for June 13 . T-Mobile and Samsung have not provided any further details upon request. Samsung said earlier this week that users who pre-ordered the device will be updated "within two weeks." Here is Samsung's statement in full:
"We recently introduced a completely new category for mobile phones: a smartphone that uses several new technologies and materials to create a display that is flexible enough to be folded The excitement surrounding the Galaxy Fold encourages us. " 19659003] While many reviewers shared with us the tremendous potential they see, some also showed that the device needed further enhancements to ensure the best possible user experience.
To fully evaluate this feedback and conduct further internal testing, we decided to delay the release of the Galaxy Fold, and we plan to announce the release date in the coming weeks.
Initial results of checking the problems displayed on the display showed that they could be related to the upper and lower exposed areas. There was also a case where substances inside the unit were displaying performance affected.
We will take action to strengthen the screen protector. We will also improve the screen maintenance and use guidelines, including the protective layer, to help our customers get the most out of their Galaxy Fold.
We value the trust that our customers place in us, and they always have top priority. Samsung is committed to working closely with customers and partners to drive the industry forward. We want to thank you for your patience and understanding. "
What is Samsung doing to remedy the problem?
We know that Samsung is doing three things:
- Investigation of defective equipment
- Reinforcement of interior plastic screens for end production facilities
- Clarifying packaging for communication with the owners of Fold, in order not to deduct a protective layer
Samsung said in a statement: "We will take measures to strengthen the screen protector. We will also improve the care and usage instructions for the display, including the protective coating, to help our customers get the most out of their Galaxy Fold. In addition, we asked Samsung what happened when buyers can do this. Rest assured that their folds will not break, and how Samsung will make clear what future fold owners should and should not do to theirs Protecting Cell Phones.
So far, Samsung has not addressed these specific issues, but Fold owners should contact Samsung Customer Service (1-800-SAMSUNG) if they encounter any problems, and we hope to get some details before the foldable devices go on sale.
What should I do if I buy a device? Fold?
You have several options:
Samsung will pre-order users in two weeks Samsung will only charge the phone when it is shipped, and if you change your mind, you still have time to cancel your order
If you still have a "new and impr if you can see" fold " You See how Samsung intends to fix the issues and make a final decision if you know more.
While the reported issues make the affected Galaxy Fold unusable, they are not dangerous, unlike the unfortunate Galaxy Note 7 of 19459003, which was found to overheat and sometimes catch fire.
What is this film level that everyone is talking about?
First we want to address the film level. I received my test device on Monday morning, then shot an unboxing video and feared that I forgot to remove that plastic layer – what would the YouTube viewers say ?!
It turns out that the foldable phone's 7.3-inch display, which looks like a sheer plastic film, is a critical protective layer to protect the phone from damage.
You can see the edges of this layer here in my review sample:
Angela Lang / CNET
OK, now it's clear: Whatever you do, do not pull that movie back. It's part of the screen, and when you remove it, bad things happen.
But again, the protective layer is not the whole story, because two other reviewers, Haselton and Bohn, said they had not removed the film and still had problems rendering the fold unusable. So what's up?
What about the screen of the Galaxy Fold?
The Galaxy Fold has a completely different screen setting than any other phone. On the outside is a 4.6-inch display covered with Gorilla Glass. This is the same as other Galaxy phones like the S10 and S10 Plus ($ 941 on Amazon) . Inside, however, the screen is made of a plastic (polymer) material called Samsung's Infinity Flex Display.
Samsung has developed this with a new process and special adhesives that can withstand the bending and bending of the screen without breaking. The screen protective layer should stay in place to avoid damaging the screen below – this is what actually makes your "screen" shine. Without the hardness of the glass to cover the sensitive display, the fold is more vulnerable, which becomes apparent.
Is there anything else on the test phones?
Yes. Reviewers received early production models. This means that these are not the final test units and may be vulnerable to certain problems that Samsung might be able to fix before the Fold reaches the buyer's hands.
For example, I was told that my review sample is an unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Also, I was warned that call quality might be compromised because the phone is not optimized for US bands.
While extensively testing this Galaxy Fold reviewer, I am suppressing a review until I get the final production model from CNET.
Samsung said that you should not remove the film?
It is not clear if Samsung has thoroughly informed all reviewers who have received a phone through the Screen Protector. There was no instruction in my box – in fact no literature at all – but no other clue, like a pull tab, that you should remove it.
I almost did it anyway. As a reviewer I like to experience the phone as "clean" as possible. That is, everything that I can peel off will go away. I emailed Samsung for more information about this shift on Tuesday. A spokesman replied, "Galaxy Fold is made with a special protective coating, it's not a screen protector – do not try to remove it."
The Company Further Explained Its Position:
"Some critics have reported removing the tip The Galaxy Fold's display has an upper one Protective layer that is part of the display structure to protect the screen from accidental scratches Removing the protective layer or adding adhesives to the main display We can ensure that this information is clearly passed on to our customers. "
Samsung also added this statement :
"The protective layer is part of the screen structure designed to protect the screen from accidental scratches." The Galaxy Fold's main display consists of a new, advanced polymer layer and a new adhesive that is flexible and tough enough to survive repeated folding. Since the main display is made of polymer, the additional protective layer z attached to protection against shocks. It is built into the display and should therefore not be forcibly removed. Note that the protective layer is not integrated on the display. You should contact Samsung's 1-800-SAMSUNG Customer Service as soon as possible to prevent further damage to the display.
Desmond Smith, Director of Creative Content and Tech Evangelist at T-Mobile, tweeted that the carrier's final production models are being labeled with a warning on the cover of the Galaxy Fold screen:] Detachment however, the Fold screen layer is not the only problem.
Although removing some of the plastic film was a problem for some, it's not entirely clear what the protective film does or how it relates to screen behavior. Remember that two of the reviewers Bohn and Fisher suspect that a piece of dust or debris may have lodged under the screen to create the camber he felt and a slight distortion on the surface of the crease.
Meanwhile, Haselton watched a persistent screen flicker over the left half of the screen, we know that two batteries, one on each side, collapsed to form a single power source. I am not an electrical or chemical engineer, but I wonder if this might indicate a battery problem. Hopefully we will all find out one way or the other.
In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early phones and reputation.
Why are flexible plastic sieves in the first place?
At the moment, glass does not bend so well. That's what Corning – the manufacturer of Gorilla Glass, covering most high-end cell phones – is working on. However, do not expect bending glass to store second generation foldable phones. It will not be ready for some time.
Unfortunately we do not know much more than we can wait at this time. CNET keeps a close eye on the story and will continue to keep you updated on developments that are foldable …