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Home / Tips and Tricks / Galaxy Fold Delay, Day 35: Samsung's foldable phone may not be sold in June

Galaxy Fold Delay, Day 35: Samsung's foldable phone may not be sold in June

It's been more than a month since Samsung discontinued its planned sale of the Galaxy Fold the first foldable phone of a major brand to be launched on April 26th. The company delayed its $ 1,980 luxury unit on April 22 but the future of the Galaxy Fold is far from clear. Best Buy recently canceled its pre-orders for Fold and doubted that Samsung could deliver its foldable device in June . This timeframe was transmitted by an e-mail to AT & T in April to its pre-order Customers . Despite reports that Samsung has found a solution to the screen breaks, and flash below the screen ̵

1; and the assurance from DJ Koh that the US launch of Fold " will not be too be late "- the company has not yet announced a new sales date or rollout plan.

Samsung's relative silence has allowed it to work behind the scenes on fold corrections, while the misfortune of Android rival Huawei leaves it behind. Huawei, the world's second largest phone manufacturer behind Samsung, faces a serious threat as a corporate cascade bans the company after President Trump signed a executive decision calling Huawei "a foreign opponent". Even with Samsung can benefit most from the problems of Huawei. Samsung's latest solid message was an email pre-ordering customers that they would automatically cancel their Galaxy Fold order by May 31 if they did not log off again. This means that if you change your mind between now and the end of the month, Samsung will ask you to sign up again, if you are still interested, and not charge your credit card.

  Samsung Galaxy Fold-56

Samsung says the Galaxy Fold is coming yet.

Angela Lang / CNET

Meanwhile, Google support for Android on foldable phones is still in full swing (scroll down to learn more), suggesting that the concept of foldable phones is far from over.

CNET's Galaxy Fold screen remained undamaged during our review period.

Samsung, AT & T and T-Mobile have not responded to new requests for comments on launching the Fold timeline.

Well, that's awkward … [19659011] The delay of the Samsung Galaxy Fold puts Samsung in an awkward position. As the world's largest phone manufacturer and the first major brand to announce a foldable phone Samsung's reputation as an innovator is on the rise, especially after such a spectacular revelation on February 20.

Since reports of Fold's screen issues surfaced, the craze for the fold after the Twitter and Reddit activity has waned, blaming [SamsungforthehurryoftheGalaxyFold on the reviewers themselves Two of them hurried to accelerate Melting their review units by peeling off a plastic wrap turned out to be never intended (the role of this shift was never clearly communicated to reviewers).

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Samsung's problems underscore how risky and fragile the concept of a foldable phone really is. Foldable phones represent a new type of device designed to maximize screen size without increasing the overall size of the device. The technology giant wanted to play a pioneering role and strengthen its reputation as an innovator in the transition to the next big company.

Until Samsung and other brands can dispel the fears of shoppers, the future of foldable phones is precariously in balance. Intense criticism may affect future sales and shake consumer confidence in the concept of foldable phones in general.

The Galaxy Fold's ability to lead the up-and-coming category could be called into question when buyers turn their backs on innovative design or opt for a rival model such as Huawei Mate X or TCL or a rumored foldable phone like the Motorola Razr .

Read : Galaxy Fold "Loss" Could Be Mate X's and Motorola Razr's Profit

What happens to this delay for the Galaxy Fold?

Samsung has not yet announced when the Galaxy Fold will go on sale in the US, but AT & T has emailed its pre-order customers the new shipment date on June 13 though we did Do not know if this was a wildcard date or a firm commitment. T-Mobile and Samsung did not share any other details than we asked – and AT & T did not.

Samsung had originally promised to provide more information to pre-orders after two weeks. It did, but without a real timeline. The company gave pre-orders the option to renew their subscription or cancel their fold orders . If the Galaxy Fold is not delivered by May 31st and the order has not been renewed, Samsung will automatically cancel it. Samsung does not charge any fees until the phone is in the mail.

Here is Samsung's email:

  Galaxy-Fold-5-6-Letter "data-original =" https://cnet3.cbsistatic.com/img/WJe5-yvFg7we-5GET3hZ- HoDqmY = / 2019 /05/07/8edea90f-cb26-4e55-82fe-dba5b97aa241/galaxy-fold-5-6-letter.jpg

What happened to the fold verification units?

The photos of the damaged phones ranged from a completely darkened screen to a bubbling device, with one part of the screen white and the other half black off. Curious buyers and pre-orders are waiting for answers: What went wrong? Does this affect all folds or just this early run? Where can shoppers go if something happens to their fold?

The Fold has a horizontal clamshell design, with hard glass halves closing like a book to protect a delicate 7.3-inch plastic display inside. Samsung even has a case in the Galaxy Fold Box as additional armor for the glass exterior, in case you drop the phone.

There may be a reason that some of the phones have been damaged. Two reviewers had a total screen failure as they removed a thin plastic wrap on the screen of the Galaxy Fold. There is a small gap between this film and the edge of the display, which has led to ambiguity about the nature of the film.

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It is not immediately apparent if the plastic layer is part of the phone or if it is the film you normally see on devices to keep screens free from dirt and lint during shipment and storage.

Bloomberg's Mark Gurman found out the hard way that the latter was not the case. He tweeted about his review sample last week: "The screen of my Galaxy Fold tester is completely broken and unusable in just two days – hard to know if it's common or not."

YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after subtracting the shift from his Galaxy Fold review section.

he tweeted . "It's NOT a screen protector – DO NOT remove it."

However, the protective film is not the only cause of Samsung's early problems. CNBC's Todd Haselton flickered on the left side of his review sample. Dieter Bohn von der Verge also had problems with Bohn's screen, which formed a bulge below the surface. Also on Tuesday, YouTube reviewer Michael "Mr. Mobile" Fisher found a bump under his Galaxy Fold screen.

Read : Galaxy Fold Can not Have a Useful Thing

These reports of a flawed Galaxy Fold are a nightmare for Samsung, the first major brand to have a foldable Telephone sold. The Fold – which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen on the inside, and a price tag of nearly $ 2,000 – is a big risk for the technology giant.

Do I have to worry? [19659011] While the reported issues make the affected Galaxy Fold unusable, they are in contrast to the unfortunate Galaxy Note 7 which was found to be overheated and sometimes inflamed, not dangerous.

What is Samsung? do to fix the problem?

We know that Samsung is doing three things:

  • Inspecting broken devices.
  • Reinforcement of the inner plastic screens for the final production units.
  • Clarification of packaging for communication with fold owners in order not to strip a protective layer.

Samsung said in a statement, "We will take action to strengthen the screen protector, and we will also improve the screen maintenance and use guide, including the protective layer, to help our customers get the most out of their Galaxy Fold." [19659053] http://www.cnet.com/ "height =" 110 "width =" 196 “/>

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We also asked Samsung what happened, if buyers can be sure that their folds will not break, and how Samsung makes clear what future fold owners should and should not do to protect their phones.

So far, Samsung has not answered these specific questions, but has stated that owners of Fold should contact Samsung Customer Service (1-800-SAMSUNG) if they have any problems. We hope to learn a few more details before the foldable devices go on sale.

Read : Attracting buyers could be Samsung's best way out of this Galaxy Fold mess.

What does this fold incident mean for Google Android support?

Google's support for the category of foldable phones is unshakeable. Stephanie Saad Cuthbertson, senior Android director of Google, said at its annual Google I / O conference on May 7, that foldable phones "open up a whole new category, which, though early, is the future of mobile telephony

Android Q, the upcoming update to Google's mobile operating system, focuses on App Continuity, the software that allows cell phones like the Galaxy Fold to quickly move an active app from one screen to another and, for example, one Align small screen on the other can be outside on a larger screen on the inside and back again without missing a punch. Because developers typically do not create apps for foldable screens, standardized developer tools and best practices help these apps work better on foldable screens.

Google's continuing role here suggests that the problems of folding are more of a pothole than a roadblock on the way to folding phone designs.

What is this film layer on everyone's lips?

Let's first turn to the film layer. I received my test device on Monday morning, then shot an unboxing video and feared I'd forgotten to remove that plastic layer – what would the YouTube viewers say ?!

It has been found that a very thin plastic film that covers the foldable phone's 7.3-inch display is a protective layer that is crucial in protecting the phone from damage.

You can see the edges of this layer here on my review sample:

  Galaxy Fold-Screen Movie "data-original =" https://cnet4.cbsistatic.com/img/e6ysdqHyAHNeQ6qDg5xRwOEkO9g=/2019/04/ 18 / 00727fc0-f355-4872-a7df-1a97b98c3254 / galaxy-fold-screen-film.jpg [19659073<galaxy-fold-screen-film[19659074<SeeingAndyoucanaaathinlineinstructingthescreenjustbehavebeyondthebezelThisisthelayerofprotectiontheSamsungwantedtocapture</p>
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Angela Lang / CNET

Okay, now it's clear: Whatever you do, do not pull that movie back. It's part of the screen and bad things happen when you remove it.

But even here the protective layer is not the whole story, as two other reviewers, Haselton and Bohn, said they did not remove the film and still had problems rendering the fold unusable. So what's up?

What's up with the screen of the Galaxy Fold?

The Galaxy Fold has a completely different screen setup than any other phone. There's a 4.6-inch display on the outside that's covered with Gorilla Glass – that's the same as other Galaxy phones like the S10 and S10 Plus ($ 885 on Amazon) . Inside, however, the screen is made of a plastic (polymer) that Samsung calls the Infinity Flex Display.

Samsung created this with a new process and special adhesives that withstand the bending and bending of the screen without breaking. The screen protector should stay in place to prevent damage to the underlying display – this is what actually makes your "display" light up. Without the hardness of the glass that covers the sensitive display, the fold is more vulnerable, which is clearly noticeable.

  galaxy-galaxy-fold-80 "data-original =" https://cnet2.cbsistatic.com/img/YEAJYeW8MYOPLfhaS1bPDROSf7I=/2019/04/18/c62c0042-50be-4a3c-9cb3-2ae10e984af1/gal -fold -80.jpg

What it's like to watch Netflix on the Galaxy Fold

Angela Lang / CNET

Is there anything else on the test phones?

Yes. Appraisers received early production models. This means that these are not the final verification units and may be vulnerable to certain issues that Samsung may be able to resolve before the Fold gets into the hands of the buyers.

For example, I was told that my review sample is an unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Likewise, I was warned that call quality might be compromised as the phone is not optimized for US tapes.

While fully testing this Galaxy Fold reviewer, I refuse to accept a review until I receive the final CNET series model ordered.

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Take a look at the Samsung Galaxy Fold Stress Test


Did Samsung say you should not remove the movie?

It is not clear whether Samsung has thoroughly informed every reviewer who received a phone about the screen protector. There was no instruction in my box – no literature at all – but no other clue, like a pull tab, that you should remove it.

I almost did it anyway. As a reviewer I want to experience the phone as "clean" as possible. That is, everything that I can peel off will come off. I emailed Samsung on Tuesday to get more information about this shift. A spokesperson said, "Galaxy Fold has a special protective coating, it's not a screen protector, so do not try to remove it."

The Company Further Clarified Its Position:

"Some Reviewers Claimed to Have Removed the Top The Galaxy Fold's main display has one top protective layer that is part of the display structure to protect the display from accidental scratches Removing the protective layer or adding adhesives to the main display We will ensure that this information is clearly provided to our customers. "

Samsung added this statement

"The protective coating is part of the display structure designed to protect the screen from inadvertent scratches." The Galaxy Fold's main display is equipped with a new, advanced polymer layer and adhesive The display is flexible and durable enough to handle repeated folding operations Since the main display is made of polymer, the additional is In order to prevent it from being forcibly removed, make sure that the protective layer is not integrated in the display. Contact Samsung Customer Service at 1-800-SAMSUNG as soon as possible to prevent further damage to the display.

Desmond Smith, director of Creative Content and tech evangelist at T-Mobile, tweeted that the carrier's final production models are labeled with a warning on the packaging above the Galaxy Fold's screen: [19659048] But stripping the screen layer of the fold is not the only problem

While removing the plastic wrap was a problem for some, it is not clear what the protective foil will do or how the removal will affect the screen's behavior Because two of the reviewers turned on the protector, Bohn and Fisher suggest that a piece of dust or dirt has accumulated under the screen to create the bulge he felt and a slight distortion on the surface of the fold. Meanwhile, Haselton noticed a continued flicker of the screen on the left side of the screen, and we know that two batteries, one on each side, work together to form a single source of energy. I'm not an electrical or chemical engineer, but I'm wondering if this might indicate a battery problem. Hopefully we will all find out one way or the other.

In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early production phones and reputation.

Why are bendable screens made of plastic at all?

At the moment, glass does not bend so well. This is what Corning – the manufacturer of Gorilla Glass, which covers most high-end phones – is working on . However, do not expect bending glass to save second-generation foldable phones. It will not be ready for some time.

Anything else?

Unfortunately, we do not know much at this time or just wait and see. CNET is following the story closely and will keep you updated on the latest developments.

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Originally published on April 17, 2019. Last Updated May 31 at 7:05 pm (PT) : Adds more details.

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