قالب وردپرس درنا توس
Home / Tips and Tricks / Galaxy Fold Delay, Day 42: Where's Samsung's foldable phone?

Galaxy Fold Delay, Day 42: Where's Samsung's foldable phone?

Product delays are never good, but in the case of Galaxy Fold Samsung's first foldable phone, it's devastating. Forty-two days ago, the Galaxy Fold was set to go on sale and become the first cell phone in a big brand to be cut in half. However, a few days before the date of sale on April 26 Samsung stopped its luxury device worth $ 1,980 (more precisely, on April 22 ), making the future of the Galaxy Fold everything other than became clear. It is rumored that Samsung has found a resolution for the screen breaks, with flickering and bulging under the screen, causing Samsung to put the Fold on hold. A month ago, mobile head DJ Koh said that the US launch of Fold " will not be too late ". Despite these assurances, Samsung has not announced a new sales date or rollout plan.

If anything, the Galaxy Fold seems to be on hold in the long run. Although it should be back on the market this month, it is unclear whether the initial customer pool for pre-orders is still biting. Best Buy recently canceled its pre-orders for Fold which means that interested Fold owners would have to pre-order again when the phone is back on sale. Samsung's recent silence raises doubts Samsung's ability to ship its foldable device in June a timeframe suggested by an email from AT & T to its pre-order customers in April ,

The CNET Galaxy Fold display remained undamaged during the period under review.

It is likely that Samsung is working behind the scenes on fold corrections and the brand may be exploiting the bad luck of its competitor Huawei. Huawei, after Samsung the world's second largest phone manufacturer, faces a serious threat to its business as a cascade of companies bans it after President Trump signed a order appointing Huawei as a "foreign opponent". Even with his Galaxy Fold in trouble, Samsung can benefit most from the suffering of Huawei .

  Samsung Galaxy Fold-56

Samsung says the Galaxy Fold is coming yet.

Angela Lang / CNET

Samsung's latest solid message was an email pre-ordering customers that they would automatically cancel their Galaxy Fold order by May 31 if they did not log out again. This means that if you change your mind between now and the end of the month, Samsung will ask you to sign up again, if you are still interested, and not charge your credit card.

Meanwhile, Google support for Android on foldable phones is still in full swing (scroll down to learn more), suggesting that the concept of foldable phones is still very current.

Samsung and AT & T have not responded to new requests for comments on the timeline launch of Fold. A T-Mobile spokesperson replied, "Please contact Samsung for more information on Samsung Galaxy Fold T-Mobile has not opened any pre-orders for this device. "

  http: // www. cnet.com/ "height =" 110 "width =" 196

In Progress:
Look at this:

Our Galaxy Fold has not broken. The following is good and …


Well, that's awkward …

Samsung's delay in Galaxy Fold puts Samsung in an awkward position. As the largest phone manufacturer in the world and the first major brand to announce a foldable phone Samsung's reputation as an innovator is on the rise, especially after such a spectacular revelation on February 20.

Since reports of Fold's screen issues surfaced, the craze for the fold after the Twitter and Reddit activity has waned, blaming [SamsungforthehurryoftheGalaxyFold on the reviewers themselves Two of them hurried to accelerate Melting their review units by peeling off a plastic wrap turned out to be never intended (the role of this shift was never clearly communicated to reviewers).

Samsung's problems underscore how risky and fragile the concept of a foldable phone really is. Foldable phones represent a new type of device designed to maximize screen size without increasing the overall size of the device. The technology giant wanted to play a pioneering role and strengthen its reputation as an innovator in the transition to the next big company.

Until Samsung and other brands can dispel the fears of shoppers, the future of foldable phones is precariously in balance. Intense criticism may affect future sales and shake consumer confidence in the concept of foldable phones in general.

The Galaxy Fold's ability to lead the up-and-coming category may be called into question when buyers turn their backs on innovative design or opt for a rival model such as Huawei Mate X or TCL or a rumored foldable phone like the Motorola Razr . On the other hand, these other companies have the chance to learn from the mistakes of Galaxy Fold .

What's wrong with this delay of the Galaxy Fold?

Samsung still has not said when the Galaxy Fold will be up for sale in the US, but AT & T emailed its preorder customers a new shipping date dated June 13 although we did not know if this was a wildcard date or a firm commitment. T-Mobile and Samsung did not share any other details than we asked – and AT & T did not.

Samsung had originally promised to provide more information to pre-orders after two weeks. It did, but without a real timeline. The company gave pre-orders the option to renew their subscription or cancel their fold orders . If the Galaxy Fold is not delivered by May 31st and the order has not been renewed, Samsung will automatically cancel it. Samsung does not charge any fees until the phone is in the mail.

Here is Samsung's email:

  Galaxy-Fold-5-6-Letter "data-original =" https://cnet3.cbsistatic.com/img/WJe5-yvFg7we-5GET3hZ- HoDqmY = / 2019 /05/07/8edea90f-cb26-4e55-82fe-dba5b97aa241/galaxy-fold-5-6-letter.jpg

What happened to the fold verification units?

Photos of the damaged phones ranged from a completely darkened screen to a bubbling device, with one part of the screen white and the other half black off. Curious buyers and pre-orders are waiting for answers: What went wrong? Does this affect all folds or just this early run? Where can shoppers go if something happens to their fold?

The Fold has a horizontal clamshell design, with hard glass halves closing like a book to protect a delicate 7.3-inch plastic display inside. Samsung even has a case in the Galaxy Fold Box as additional armor for the glass exterior, in case you drop the phone.

There may be a reason why some of the phones have been damaged. Two reviewers had a total screen failure as they removed a thin plastic wrap on the screen of the Galaxy Fold. There is a small gap between this film and the edge of the display, which has led to ambiguity about the nature of the film.

  http://www.cnet.com/ "height =" 110 "width =" 196

Currently playing:
Look at this:

Samsung Galaxy Fold explains problems


It is not immediately apparent if the plastic layer is part of the phone or if it is the film you normally see on devices to keep screens free from dirt and lint during shipment and storage.

Bloomberg's Mark Gurman found out the hard way that the latter was not the case. He tweeted about his review sample last week: "The screen of my Galaxy Fold tester is completely broken and unusable in just two days – hard to know if it's common or not."

YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after subtracting the shift from his Galaxy Fold review section.

he tweeted . "It's NOT a screen protector – DO NOT remove it."

However, the protective film is not the only cause of Samsung's early problems. CNBC's Todd Haselton flickered on the left side of his review sample. Dieter Bohn von der Verge also had problems with Bohn's screen, which formed a bulge below the surface. Also on Tuesday, YouTube reviewer Michael "Mr. Mobile" Fisher found a bump under his Galaxy Fold screen.

Read : Galaxy Fold Can not Have a Useful Thing

These reports of a flawed Galaxy Fold are a nightmare for Samsung, the first major brand to have a foldable Telephone sold. The Fold – which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen on the inside, and a price tag of nearly $ 2,000 – is a big risk for the technology giant.

Do I have to worry? [19659017] While the reported issues make the affected Galaxy Fold unusable, they are in contrast to the unfortunate Galaxy Note 7 which was found to be overheated and sometimes inflamed, not dangerous.

What is Samsung? do to fix the problem?

We know that Samsung is doing three things:

  • Inspecting broken devices.
  • Reinforcement of the inner plastic screens for the final production units.
  • Clarification of packaging for communication with fold owners in order not to strip a protective layer.

Samsung said in a statement, "We will take action to strengthen the screen protector, and we will also improve the screen maintenance and use guide, including the protective layer, to help our customers get the most out of their Galaxy Fold." [19659055] http://www.cnet.com/ "height =" 110 "width =" 196 “/>

In Progress:
Look at this:

People are trying out the Galaxy Fold for the first time


We also asked Samsung what happend when buyers can be sure that their folds will not break, and how Samsung makes it clear what future fold owners should and should not do to protect their phones.

So far, Samsung has not answered these specific questions, but has stated that owners of Fold should contact Samsung Customer Service (1-800-SAMSUNG) if they have any problems. We hope to learn a few more details before the foldable devices go on sale.

Read : Sucking shoppers could be Samsung's best way out of this Galaxy Fold jumble.

What does this fold incident mean for Google Android support?

Google's support for the category of foldable phones is unshakeable. Stephanie Saad Cuthbertson, senior Android director of Google, said at its annual Google I / O conference on May 7, that foldable phones "open up a whole new category, which, though early, is the future of mobile telephony

Android Q, the upcoming update to Google's mobile operating system, focuses on App Continuity, the software that allows cell phones like the Galaxy Fold to quickly move an active app from one screen to another and, for example, one Align small screen on the other can be outside on a larger screen on the inside and back again without missing a punch. Because developers typically do not create apps for foldable screens, standardized developer tools and best practices help these apps work better on foldable screens.

Google's continuing role here suggests that the problems of folding are more of a pothole than a roadblock on the way to folding phone designs.

What is this film layer on everyone's lips?

Let's first turn to the film layer. I received my test device on Monday morning, then shot an unboxing video and feared I'd forgotten to remove that plastic layer – what would the YouTube viewers say ?!

It has been found that a very thin plastic film that covers the foldable phone's 7.3-inch display is a protective layer that helps protect the phone from damage.

You can see the edges of this layer here on my review sample:

  Galaxy fold-screen movie "data-original =" https://cnet4.cbsistatic.com/img/e6ysdqHyAHNeQ6qDg5xRwOEkO9g=/2019/04/ 18 / 00727fc0-f355-4872-a7df-1a97b98c3254 / galaxy-fold-screen-film.jpg [19659073<galaxy-fold-screen-film[19659074<SeeingYoucanseeathinlineacrossthescreenjustacrossthebezelThisisthelayerofprotectiontheSamsungwantedtocapture</p><div><script async src=

Angela Lang / CNET

Okay, now it's clear: Whatever you do, do not pull that movie back. It's part of the screen and bad things happen when you remove it.

But even here the protective layer is not the whole story, as two other reviewers, Haselton and Bohn, said they did not remove the film and still had problems rendering the fold unusable. So what's up?

What's up with the screen of the Galaxy Fold?

The Galaxy Fold has a completely different screen setup than any other phone. There's a 4.6-inch display on the outside that's covered with Gorilla Glass – that's the same as other Galaxy phones like the S10 and S10 Plus ($ 886 on Amazon) . Inside, however, the screen is made of a plastic (polymer) that Samsung calls the Infinity Flex Display.

Samsung created this with a new process and special adhesives that can withstand the bending and bending of the screen without breaking. The screen protector should stay in place to prevent damage to the underlying display – this is what actually makes your "display" light up. Without the hardness of the glass that covers the sensitive display, the fold is more vulnerable, which is clearly noticeable.

  galaxy-galaxy-fold-80 "data-original =" https://cnet2.cbsistatic.com/img/YEAJYeW8MYOPLfhaS1bPDROSf7I=/2019/04/18/c62c0042-50be-4a3c-9cb3-2ae10e984af1/gal -fold -80.jpg

What it's like to watch Netflix on the Galaxy Fold

Angela Lang / CNET

Is there anything else on the test phones?

Yes. Appraisers received early production models. This means that these are not the final verification units and may be vulnerable to certain issues that Samsung may be able to resolve before the Fold gets into the hands of the buyers.

For example, I've been told that my review sample is an unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Likewise, I was warned that call quality might be compromised as the phone is not optimized for US tapes.

While fully testing this Galaxy Fold reviewer, I refuse to accept a review until I receive the final CNET series model ordered.

  http://www.cnet.com/ "height =" 110 "width =" 196


Watch the Samsung Galaxy Fold Stress Test


Did Samsung say you should not remove the movie?

It is not clear if Samsung has thoroughly informed every reviewer who received a phone about the screen protector. There was no instruction in my box – no literature at all – but no other clue, like a pull tab, that you should remove it.

I almost did it anyway. As a reviewer I want to experience the phone as "clean" as possible. That is, everything that I can peel off will come off. I emailed Samsung on Tuesday to get more information about this shift. A spokesperson said, "Galaxy Fold has a special protective coating, it's not a screen protector, so do not try to remove it."

The Company Further Clarified Its Position:

"Some Reviewers Claimed to Have Removed the Top The Galaxy Fold's main display has one top protective layer that is part of the display structure to protect the display from accidental scratches Removing the protective layer or adding adhesives to the main display We will ensure that this information is clearly provided to our customers. "

Samsung added this statement

"The protective layer is part of the display structure designed to protect the screen from accidental scratches." The main screen of the Galaxy Fold is equipped with a new, advanced polymer layer and an adhesive The display is flexible and durable enough to allow repeated folding operations Since the main display is made of polymer, the additional is In order to prevent it from being forcibly removed, make sure that the protective layer is not integrated in the display. Contact Samsung Customer Service at 1-800-SAMSUNG as soon as possible to prevent further damage to the display.

Desmond Smith, Director of Creative Content and Tech Evangelist at T-Mobile, tweeted that the final series models of the carrier had a warning on the cover over the screen of the Galaxy Fold: [19659048] But removing the screen layer from the fold is not the only problem

While removing the plastic wrap was a problem for some, it is not clear what the protective foil will do or how the removal will affect the screen's behavior Because two of the reviewers turned on the protector, Bohn and Fisher suggest that a piece of dust or dirt has accumulated under the screen to create the bulge he felt and a slight distortion on the surface of the fold. Meanwhile, Haselton noticed a persistent screen flicker over the left half of the screen.We know that two batteries, one a on each side, work together to form a single source of energy. I'm not an electrical or chemical engineer, but I'm wondering if this might indicate a battery problem. Hopefully we will all find out one way or the other.

In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early production phones and reputation.

Why are bendable screens made of plastic at all?

At the moment, glass does not bend so well. This is the work of Corning – the manufacturer of Gorilla Glass, which covers most high-end phones – . However, do not expect bending glass to save second-generation foldable phones. It will not be ready for some time.

Anything else?

Unfortunately we do not know much at this time or just wait and see. CNET is following the story closely and will continue to keep you updated on developments.

  http://www.cnet.com/ "height =" 110 "width =" 196

Currently being played: [19659013] Look at this:

The flexible glass that forms to foldable …


Published on April 17, 2019. Last updated: May 31, and June 7, 2019 at 5:00 pm (PT) : Adds more details.

Source link