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Home / Tips and Tricks / Galaxy Fold Screens Breaking: What's going on and what to do if you buy one

Galaxy Fold Screens Breaking: What's going on and what to do if you buy one

Samsung's Galaxy Fold has not even come out yet, and with the foldable phone, there's something wrong. Earlier this week, there were reports of problems with some test units that caused a stir on social media sites like Twitter and Reddit. The uproar came after four early reviewers of Samsung's foldable phone had released photos of their "broken", "useless", "flickering" Folds .

Photos of damaged devices ranged from a completely blackened screen to a bubbled device and one where part of the screen was white and the other half was black. This will leave the curious buyers and those who pre-ordered the phone waiting for answers: What went wrong when problems affect all foldable phones or just this early run and where buyers can turn when something happens to their Galaxy Fold.

Samsung is aware of the issues and has said that it is seriously investigating the matter. "A limited number of early Galaxy Fold samples were made available to the media for review," the company said in a statement on Wednesday. "We received some reports on the main presentation of the samples provided and we will thoroughly investigate these units to determine the cause of the matter."

The review unit of CNET remains, and there may be a specific reason for it. Two testers experienced a total screen failure when removing a thin plastic film running along the screen of the Galaxy Fold. There is a small gap between this film and the bezel edge of the display, which has led to confusion about the nature of the film.

It is not immediately apparent if the plastic layer belongs to the phone or if it is the movie frequently on Devices that keep screens spotless and lint free during transport and storage.

Bloomberg's Mark Gurman has found the hard way that the latter was not the case. He tweeted about his review unit on Wednesday: "The screen of my Galaxy Fold tester is completely broken and useless within two days, hard to know if it's common or not."

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YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after removing the layer from his Galaxy Fold review unit.

"PSA: There is a layer that appears on the screen of the Galaxy Fold like a screen protector," he tweeted . "It's NOT a screen protector – DO NOT remove it."

But the protective film is not the only source for Samsung's early problems. CNBC's Todd Haselton experienced a screen flicker on the left side of his review sample. Dieter Bohn the Verge also had problems, with Bohn's screen formed a curvature below the surface.

These reports of a flawed Galaxy Fold are a nightmare for Samsung, the first major brand to be sold becomes a foldable phone. The Fold, which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen and a price tag of almost $ 1,980, poses a huge risk to the tech giants.

Intense criticism at the beginning could harm the future and shake consumer confidence in the concept of foldable phones in general. The Galaxy Fold's ability to lead the up-and-coming category could come under fire as buyers turn their backs on innovative design or opt for a rival model like Huawei Mate X TCL's upcoming designs or a rumored foldable Phone like the Motorola Razr .

The Galaxy Fold will be sold in the US on April 26 with AT & T, T-Mobile and selected Samsung Experience stores. It can also be preordered online. I contacted T-Mobile and AT & T and asked for a comment on how they can help buyers of Galaxy Fold in case something goes wrong.

T-Mobile responded: "We set options for our customers, please stay tuned."

What does this film level talk about?

We want to address the film level first. I received my test device on Monday morning, then shot an unboxing video and feared that I forgot to remove that plastic layer – what would the YouTube viewers say ?!

It turns out that the foldable phone's 7.3-inch display, which looks like a sheer plastic slide, is crucial in ensuring that the phone does not get damaged.

You can see the edges of this layer here on my review sample:


If you look closely, you'll see a thin line hugging the screen just behind the bezel. This is the protective layer that Samsung wants to keep firmly in place.

Angela Lang / CNET

OK, now it's clear: Whatever you do, do not pull that movie back. It's part of the screen and bad things happen when you remove it.

But even here, the protective layer is not the whole story, because two other critics, Haselton and Bohn, said they had not removed the film, still had problems rendering the fold unusable. So what's up?

What about the screen of the Galaxy Fold?

The Galaxy Fold has a completely different screen setting than any other phone. On the outside is a 4.6-inch display covered with Gorilla Glass. This is the same as other Galaxy phones like the S10 and the S10 Plus ($ 961 on Amazon) . Inside, however, the screen is made of a plastic (polymer) material called Samsung's Infinity Flex Display.

Samsung has developed this process with a new process and special adhesives to withstand bending and bending of the screen without breaking. The screen protective layer should stay in place to avoid damaging the screen below – this is what actually makes your "screen" shine. Without the hardness of the glass to cover the delicate display, the fold is more susceptible, something that becomes apparent.

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Is there anything else on the test phones?

Yes. Reviewers received early production models. This means that these are not the final test units and that they may be vulnerable to certain issues that Samsung might be able to fix before the fold reaches the buyers' hands.

For example, I was told that my review sample is not unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Also, I was warned that call quality might be compromised because the phone is not optimized for US bands.

While fully testing this Galaxy Fold tester, I am suppressing a rating until I get the final production model CNET ordered.

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Did Samsung say you should not remove the movie?

It is not clear if Samsung has thoroughly informed any reviewer who has received a phone over the screen protection layer. There was no instruction in my box – actually no literature – but no other indication, such as a pull-tab, that you should remove it.

I almost did it anyway. As a reviewer I like to experience the phone as "clean" as possible. That is, everything that I can peel off will go away. I emailed Samsung for more information about this shift on Tuesday. A spokesman said, "Galaxy Fold is made with a special protective layer, it's not a screen protector – try to remove it."

The Company Further Explained Its Position:

"Some critics reported having removed the tip The Galaxy Fold's display has an upper one Protective layer that is part of the display structure to protect the screen from accidental scratches Removing the protective layer or adding adhesives to the main display We can ensure that this information is clearly passed on to our customers. "

Desmond Smith, Creative Director Content and Tech Evangelist at T-Mobile, tweeted that the final production models of the freight forwarder will do this comes with a warning on the packaging that goes over the screen of the Galaxy Fold:

Replacing the Fold However, screen coating is not the only problem.

Although removal of the plastic film was a problem for some, it did not very clear w Does the protective film have the effect of the screen or its removal? Remember that two of the reviewers left the protector turned on. Bohn suspects that a piece of debris might have accumulated under the screen to cause the camber he felt, and a slight distortion on the surface of the crease.

Meanwhile, Haselton observed a persistent screen flicker over the left half of the screen. We know that two batteries, one on each side, work together to form a single power source. I am not an electrical or chemical engineer, but I wonder if this might indicate a battery problem. I hope we all find out in one way or another.

In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early production phones and reputation.

Why are flexible plastic sieves in the first place?

Right now glass glass does not bend so well Corning – the manufacturer of Gorilla Glass, which covers most high-end phones – is working on it . However, do not expect bending glass to store second generation foldable phones. For some time it is not finished.

If I ordered the Galaxy Fold, should I cancel it?

If you are really interested in owning the Galaxy Fold, I recommend the wait-and-see attitude. We do not know how widespread the problem is and whether it is a faulty stack or the entire setup. I'm not saying, do not worry, but let's see what's going on. My own review unit did not experience any anomalies of the screen at this time, but I keep an eye on all the issues.

The reported issues make the affected Galaxy Fold unusable, but so far the reviewers have not hinted at anything really dangerous, contrary to reports of some batteries in the ill-fated Galaxy Note 7 it was found to be overheating and sometimes catches fire.

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Samsung does not want another PR disaster on its hands. I am confident that a defective Galaxy Fold will be fully refunded if it happened to you. Nevertheless, we will hopefully get a more detailed explanation before the Galaxy Fold officially goes on sale on April 26th.

What is Samsung doing to fix the problem?

Samsung is aware of the issues and works with reviewers to replace defective devices together to investigate what went wrong (see the above statements). In addition, we asked Samsung what happened in his opinion, whether buyers can be sure that their wrinkles will not break if Samsung provides a device refund, if customers cancel their order, and if it is clear what Future owners of Fold should and should not do to protect their phones.

We will update this story when we hear it again. In the meantime, it continues with CNET's Galaxy Fold .

Originally published on April 17, 19:55. PT.
Updates, 8:24 am: adds Samsung's statement; April 18 at 6:00 pm PT and at 8:32 pm PT : Adds more details; 11:01 am PT : Adds the comment from T-Mobile. Released at 11:34 am PT, 7:32 pm PT and April 19 at 7:19 pm PT.

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