Gmail is one of the services that you do not really think about until they become unavailable. Will Gmail not work for you today? If it hits the fan, you have to have it repaired, but how? Fortunately, we're here to help you solve the five most common issues with Gmail and how to fix them.
Gmail does not work? Check Google Status Dashboard
Does not Gmail work for you? First, click on this link, add a bookmark and tattoo it on your left bicep, just in case. This is the link to the Google App Status Dashboard. Should there ever be a failure, a suspected outage, or a credible report of a Google service outage-that is, if Gmail does not work-this site will let you know. The page shows a list of all the apps in Google Suite and a list of dates that lead to the current date. Orange dots indicate that there are or were problems. If necessary, they can go back about two months. Otherwise, if you have problems with a Google app, this should be your first stop – according to this article.
This is a little tongue in the cheek, but if you have problems with your Google account, you can often solve problems when using the account from your mobile device remove and set it up again. The beauty of having a Google Account is that everything is stored on Google's servers – your emails, your documents, your movies, videos, etc. All of these items will be returned once you have your account rebuilt. It's a kind of nuclear option, but it's also the easiest way to erase everything and bring everything back. It's nuclear, but simple.
To do this, go to Settings -> Accounts -> Google -> (tap the account you want to remove) -> tap the ellipses at the top right -> Remove Account.
One of the most common reasons people lose access to their Gmail account is they forgot their password. Not everyone can use the pass phrase "MargaretThatcheris100% sexy", so we get it. Fortunately, Google has a number of tools that you can use to recover the password. Fair warning – it's no fun. Did you ever notice that every time you forget your password for another service like Netflix, the recovery option is almost always the way you receive it by email? This will not work if you try to sign in to an email account.
First, it's important to set up alternate contact methods associated with your Google Account. Sign in to your Gmail account and click on your profile picture in the top right corner -> My Account. Under "Sign in and Security," click "Sign in to Google." Scroll approximately halfway to the Account Recovery Options page. Make sure all three options – E-mail Recovery, Recovery Phone, and Security Question – are filled out. These are the recovery methods that will allow you to access your account again.
If you have not completed this and you have already lost access to your account, you can click on Try it a different way, until you get to a point where you have questions about your account Account received. Answer the questions as best you can and get access to your account again.
2-step verification issues
2-step reviews are one of the best methods you can use to back up your account. In short, 2-step verification adds a second layer to your security by requesting a second confirmation of a login attempt. For example, if you sign in to your Gmail account, you'll receive an SMS with a code to enter to continue. But things do not always go smoothly. Sometimes the code does not arrive. So what?
First, make sure that you are in an area with good signal. Google sends two-step authentication codes via SMS. If you're in an area with strong wireless but not good cell signal, I'll check you out in downtown Chicago. This could be part of the problem.
If so, you can use the Google Authenticator app. Just download the app to your phone. After installation you will be asked how to confirm the account. The easiest way is with a QR code. On your computer, go to the authentication page in two steps and scroll to Authenticator App. Click on it and follow the steps to scan the QR code. After scanning, you will receive a code in the app. Enter this code in the "Verify" field of your computer to link the phone to your account. From then on, you will use the Authenticator app to log in instead of SMS codes.
If this does not work, you can also answer a call from your replacement phone. Of course, this still does not work if you are in a bad signal area. However, you can choose this to be a landline. The downside of this choice is that you need to be at the point where the landline is located, but this is an option.
If all else fails, you can also use backup codes. Backup codes are generally used in cases where you lose your phone or otherwise can not obtain authentication codes.
These must be generated in advance. Backup codes are code sets that you can use to log in to your account instead of two-step verification. Backup codes are available in groups of 10. They are unique usage codes – they become inactive as soon as you use them. When you generate a code set, any unused codes from your last batch are disabled. Spoiler alert: I've generated a new set of codes after taking this screenshot.
To generate a set of codes, visit the review page in 2 steps and scroll to the area for the security codes. Click "Get new codes". This will create a downloadable text file called "Backup Codes –
". If you want to use the backup code to sign in, click on the Gmail sign-in page and enter your username and password. When asked for 2-step authentication, click "More Options," then "Enter one of your eight-digit security codes." Enter your code and you're ready to go.
Gmail can not be synced for a variety of reasons, and a sync error can manifest itself in several ways. You may not have all of your messages, you can not send emails, you may receive an error message that the account is not syncing, or the app itself may be slow. In each of these cases, you can take several steps to get things up and running again.
- Update the Gmail app. In some cases, an older, outdated version of the app may have problems receiving emails from Google. Ensuring that you have the latest and greatest version of the Gmail app resolves many synchronization issues.
- Restart your device. Did you try switching the device off and on again? Yes, it's a cliché, but it works surprisingly often.
- Check your connectivity. Yes, that's a stupid question, but we have to ask ourselves. You can avoid many unnecessary fixes if you make sure you have a good signal, are not in airplane mode, and so on.
- Check your Gmail settings. Do you need to make sure that sync is enabled? But you do it. Turning off Gmail syncing will not sync anything. Open the Gmail app and tap the menu button in the top left -> Settings. Touch your account and make sure you've enabled Sync Gmail.
- Delete the data from your Gmail app. Open your device's Settings app -> Apps & Notifications -> App Info -> Gmail -> Storage -> Clear Data -> OK. When you're done, restart your device and see if it does the trick. Most of the time this works.
If Gmail has any email that you know was accidentally deleted or archived. You can easily verify this by clicking the Trash folder in Gmail. In most cases, you can find the Trash folder by clicking More in the Folders pane and then clicking Trash. If the email is in it, it can be archived. In the area where you clicked "More," search for "All emails." This will display all emails, regardless of whether they are archived or not.
You can also search for emails by typing the search box. Search for archived emails in the All Mail folder. Note, however, that the Trash folder is not searched. Most of the time, your e-mail is in the trash or archived. If you find the email anywhere, click on it to open it. Then click on the folder icon above and select "Inbox". This will restore the email to your inbox and you can usually see it.
bonus! Gmail does not load (browser only)
If you sign in to Gmail with a web browser and the webpage does not load, there are some things you'll need to try to get things working again. First, you want to make sure you're using a supported web browser. For a list of supported web browsers, visit the Google Help page. It's fair to say that most modern web browsers work, but unfortunately Opera users are out of luck […]
Browser extensions or applications can also often interfere with Gmail. You can quickly check this by trying out Gmail in the web browser's private or incognito mode. If Gmail works there, try disabling the browser extensions one at a time until you find the culprit.
Occasionally, cookies or temporary files can also damage Gmail. The same test – in incognito mode – is also a quick way to test this behavior. If Gmail works in Incognito mode but disabling extensions was not helpful, you should clear the cache and delete cookies.
Finally, you might want to try turning off any Google labs that you've already run. The easiest way is to visit this website. This will automatically disable any running labs so you can test the Gmail client without them. If this works, disable all labs again and turn them on again one at a time. If Gmail fails again, you have your offender.
Gmail is one of the services that normally only work and are wonderful. It's a terrible feeling when it goes down. Hopefully, some of these tips have helped get you back on track. If you encounter something that you can not find out, let us know. If there is something we have not dealt with and would like to see, then please contact us in the comments section. If you have any further tips, feel free to leave a note in the comments and we will update the article in the future.