There are several reasons why Google Assistant does not work on your Android device. Fortunately, most problems are minor and can be fixed in minutes without any technical knowledge. Follow these steps to get the wizard up and running again. In most cases, one of them should solve the problem.
Editor's note: Does your problem have anything to do with Google Home and not with an Android device? Instead, look at this guide.
. 1 Restart Your Phone
Let's start with a simple operation: Restart your phone. It's quick and easy to do, and definitely worth trying because it's known to fix many technical issues.
I'm sure you all know how to restart your Android device, but I'll go through the process just in case anyway. All you have to do is hold down the on / off switch on your device for a second or two. After that, some options will be displayed on the screen. Select the Restart / Restart option, and the rest will do the phone.
After turning the handset back on, start Google Assistant to see if the problem persists. If so, continue with the second step.
. 2 Make sure the wizard is enabled and your device supports it.
First, make sure your phone supports Google Assistant – not every model. Devices that support this need:
- Android 5.0 or later
- Google App 6.13 or later
- Google Play Services
- At least 1 GB of memory
Also, the device language must be one of the following Settings to be set are as follows: Chinese (Traditional), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Russian, Spanish, Swedish, Thai or Turkish.
] Make sure you've enabled Google Assistant on your Android device.
If everything works fine, but Google Assistant still does not work on your phone, you'll need to make sure the service is enabled next. Open the Google app on your device, select the "More" option at the bottom of your screen and tap "Settings," then tap "Google Assistant." In the next step, tap the "Assistant" tab, scroll down and select your device and turn on the switch next to "Google Assistant" and "Access with Voice Match" to complete the process. Next, try invoking the wizard by saying "Ok Google" or "Hey Google." If nothing appears on your screen, go to step 3.
. 3 Re-training the language model
Google Assistant may not work because it does not recognize your voice. This is easy to fix because you just have to re-train the language model. To do this: Open the Google app on your phone, select the "More" option at the bottom of the screen, and tap "Settings." In the next step, tap on the "Voice" option and select "Voice Match" followed by "Re-train language model.
. Then just tap the "I agree" option and follow the instructions on the screen to re-train the language model. It's very simple – just say "Ok Google" and "Hey Google" a few times.
When you're done, say the hotword again to see if the issue has been resolved and Google Assistant now works. If not, there are a few other things you can try that we'll look at next.
. 4 Other Possible Solutions
If the issue with Google Assistant has not been resolved yet, try the following:
- Check the Microphone: Make sure that your microphone works and that you do not cover it by hand when you try to call a wizard. If the assistant can not hear you, he will not answer.
- Check your Internet connection: You must be online in order to use Assistant. Make sure you're connected to either a Wi-Fi or cellular network and the connection is stable.
- Disable other language assistants: If you have a Samsung device, disable Bixby. See if that resolves the problem. If you downloaded Alexa, Cortana, or any other language assistant from your phone, disable or delete it.
- Update the app: Make sure the Google app is updated to the latest version. Also, make sure that you grant all permissions to the Google app by clicking Settings> Apps> Google App> Permissions (the path may vary from model to model.)
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One of these fixes was to fix the problem with Google Assistant. If this is not the case, there is a possibility that the problem is Google and not your problem. This can sometimes happen, especially after a faulty software update. Google usually fixes these issues within a day or two, so look out for a new update to the Google app.