Google’s move is the latest in an industry-wide effort by the federal government and private technology companies, including, and a cohort of To reduce automated, spam, and scam calls people receive on their phones, some of which have been interrupted . Robocalls hit an all-time high of 58.5 billion in 2019, according to YouMail, a company that provides blocking services.
Verified calls complement Google’s earlier attempt to curb robocalling via aThis relies on the Google Assistant to identify calls. Here’s what we know about this new verified calling feature and how to get it this week.
What are Verified Calls for Google Phone?
The feature is an overloaded version of Caller ID and checks that a call is actually from a participating company. When you receive an incoming call from a verified company, you’ll see the company name, logo, a verification badge, and a reason the company is making the call – if the company provides it.
For example, a restaurant delivery service can tell you that the driver has been lost or that your delivery has arrived. Or the call screen could explain that your airline needs to notify you of a change in flight time. Your bank might be calling to review a large purchase or report potential fraud. Realizing these reasons should give you confidence in the legitimacy of the caller.
How do I get the Google Phone app and how do I set it up?
Not all Android phone manufacturers like Samsung are immediately using the Google Phone app and opting for their own dialer instead. To use the new Verified Calls feature, you’ll need to download Google Phone and set it as your default dialer. If you are not prompted to change the default settings the first time you open the app, you need to access it Apps Section of the Settings app and choose it as default.
Some phone manufacturers like Google and OnePlus use the Google app right away, while others don’t. This is the easiest way to find out if your phone is using the Google Phone dialer.
- If you have a Samsung Galaxy device, you definitely need to switch to Google Phone if you want to use the Verified Calls feature.
- Otherwise, open the Google Play Store and search for Google Phone. If you’ve already installed the app, you’ll see a button that says to open.
- If you don’t have a Google Phone, it will say on the button To install. Click on it to start the download and install the app. You may need to go into app settings and make this your default.
- If you get a message that the app is incompatible with your device, please try again later this week. According to Google’s announcement, the company will offer support throughout the week.
Google’s post isn’t clear on what steps, if any, you might need to take to use the new feature. At least I would open the Phone app and tap the menu button in the top right corner, choose the settings > Caller ID & Spam and activate all options. Unless otherwise noted, Google uses the Google Assistant to check calls and keep robocalls out. It also checks your incoming calls.
Where do verified calls work?
Verified calls will initially work in the US, Mexico, Brazil, Spain, and India. Google will add more countries in the future.
There’s still a lot we don’t know about verified calls, but rest assured, we’ll test it asap, updating this post in the process. If you need additional help clearing robocalls,. Carriers are too and make features like Verified Calls more frequent. If you are a T-Mobile customer, .