In an article I recently wrote about how restaurants have experienced Google Duplex – the voice call AI that makes reservations on behalf of a customer – is somewhat buried as the company automatically causes companies to engage in this kind of robocalls to get if they have a google business page. You may enjoy this to hear how Google Duplex's strikingly human AI sounds, but you may not want to participate in Google's machine learning initiative without explicit consent.
According to Google, the AI may require companies to do so and confirm reservations or inquire about business hours. If, for any reason, you choose to opt-out of receiving Google Assistant calls, do the following to make sure you block those specific robocalls.
- First, go to your Google My Business page. If you do not currently have a Google My Business page, visit business.google.com to search for the name or address and verify your ownership.
- Depending on the type of business you own, you may be able to check it over the phone, or Google will send an email to the business address that you can use to complete the review. (Note that the latter process can take several days.)
- Sign in to the Dashboard as soon as you own your Google My Business page. Click on "Info" in the left menu bar. As a result, details about your business appear on the right side, such as: Name, address, opening hours and service area.
- Open the "Google Assistant Calls" tab on the far right. Disable the option to accept Google Assistant calls.
If you do, customers will not be able to reach your business through reservations through Google Assistant for reservations or general business questions. However, customers can continue to search your business on Google Search and Google Maps for information about opening hours, reservation confirmations, and other details you'd like to complete, such as: For example, if the company accepts unisex bathrooms, wheelchair accessible facilities or cash only.