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Home / Tips and Tricks / How to Fix Crashing Apps on an iPhone or iPad

How to Fix Crashing Apps on an iPhone or iPad



  Hand holding an iPhone XS and showing the home screen.
N.Z.Photography/Shutterstock

Apps can crash or freeze on iPhones and iPads, just like on any other platform. Apple's iOS OS disrupts app crashes by closing the app. If apps crash, freeze, or are flawed, you can fix the problem as follows.

Is this an app or device crash?

First, you need to find out if it is an app crash or device crash. It's very simple: If you use an app and it suddenly closes for no reason, the app has crashed. If you use an app and it stops responding but you still have access to other apps, the app has crashed. If you try to start an app and it keeps disappearing, the app will crash repeatedly.

If your phone stops responding, there is probably a device problem. Your phone will display a black screen or hang on the Apple logo when the device has crashed. If your iPhone or iPad is slow for no apparent reason and for multiple apps, there may be a device issue.

If you can not connect to your wireless headphones, send files through AirDrop, or view AirPlay devices, a service may be operating system crashed.

Troubleshoot app crashes

Apps are third-party software that runs on your iPhone. Despite the perception that Apple devices simply work, a lot can go awry and cause apps to crash, stop responding, or not open at all. Problems usually arise from code problems, unexpected inputs, and even hardware limitations. Finally, apps are made by people, and people make mistakes.

If an app disappears suddenly, it's because of a crash. In most cases, the problem is resolved by reopening. When you share analysis with developers (more on that later), they'll get a crash report to help prevent the problem from reoccurring.

Stop an unresponsive app

If an app does not respond, you can do so by killing it with the App Switcher. With this method, apps do not have to be routinely quit unless this causes problems. Access to the app switcher is done via various shortcuts depending on the iPhone model:

  • iPhone 8 and earlier (devices with Home button): Double-tap the Home button until you see a list of recent ones Applications is displayed.
  • iPhone X and up (Devices without Home button): Swipe up from the bottom of the screen and swipe right or Swipe up from the bottom of the screen and hold Press the key until a list of recently used applications is displayed.

Use this list to quickly switch between applications. Find the application that is causing the problem and touch and swipe to "throw it away" and close it. The app disappears from the list of recently used apps.

 The iOS App Switcher on an iPhone.

Now try to restart the app. After you stop apps this way, opening them takes a little longer than stopping them in the background. For this reason, you should not stop apps unnecessarily.

Check for updates

Old versions of apps can also cause problems. Upgrading from one major version of iOS to another can cause stability issues if an app is not upgraded to accommodate the changes. Sometimes developers leave their apps completely.

The most obvious solution is to look for an update. Launch the App Store, go to the Updates tab, and tap Update All to install available updates. You can see how long ago an app was updated by searching for it in the App Store and scrolling to the version history.

 The version history information of an app in the App Store.

If an app has not been updated for some time. You may want to look for an alternative. Sometimes developers upload new versions as new apps. For example, the Drafts 4 note app was renamed Drafts (Legacy Version) after the release of Drafts 5.

You can view a developer's other apps by tapping the name under the app description in the App Store.

Reinstall Problem Apps

Sometimes apps crash too often. Occasionally, you refuse to fully open and crash every time you try to start it. If any of these issues occur, delete the app and reinstall it. You lose all local app data when you delete it. However, this is not a problem if you rely on the cloud (eg Evernote, Google Drive and Pages). If the app requires login, you will need to run it again when you reinstall it.

To delete an app from your device:

  1. Tap and hold the app icon until it moves.
  2. Tap Click on the "X" next to the app and tap "Delete" when prompted.
  3. Start the App Store, locate the app, and then reinstall it.

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Remember, when The App is no longer available in the App Store. You can not download it again.

Check your app permissions.

Sometimes the privacy settings can damage your apps. For example, if a map app can not retrieve your location, make sure it has access to that information.

 The microphone settings under the privacy settings on iOS.

Go to Settings> Privacy and review all relevant categories such as camera, microphone, or location services. All apps that require permission to access services or information are listed here.

Create free space.

If your device is chock full, you may experience strange app behavior. This is especially true for apps that require free space, eg. Camera apps, audio recorders, etc. There may also be a general iOS slowdown.

 The iPhone storage screen on an iPhone.

Go to Settings> General> iPhone Memory to see how much space is available. Learn more about creating free space on iOS.

Contact the developer or get a refund.

If you've just downloaded the app and it's not working, you can contact the developer or request a refund. To contact the developer, locate the app in the App Store and scroll down to the "Ratings and Reviews" section. Tap "App Support" to go to the developer's support website. In most cases, these are frequently asked questions, but usually contact information for the developer is also displayed.

 Tap

. Describe the problem in detail and specify your iPhone / iPad model and iOS software version (both under Settings> About). The "App Support" link is only visible to users who have downloaded this app. If you do not see it, make sure you use the same Apple ID that you used to buy (or download) the app.

If you paid for an app and it does not work, you are eligible for a refund. Learn how to request an Apple app refund.

Troubleshooting device and iOS crashes

iPhone and iPad use Apple's iOS operating system. Although the platform is relatively stable, there are occasional issues. These can be random reboots, software problems and freezes that require manual intervention.

How to Restart Your iPhone

Many issues are resolved simply by restarting your device. If you notice a strange behavior of the operating system, eg. For example, a screen that is not "inactive" or audio playback issues may require a reboot.

The method to reboot the device depends on your iPhone model: [19659013] iPhone 8 X XS or XR : Press and hold the volume key and wait 'Push to turn off' will be displayed. Then swipe the bar to turn off the device.

  • iPhone 7 or earlier: Press and hold the Sleep / Wake button on the top (iPhone 5s and earlier) or on the right (iPhone 6 and 7) until you see "Slide Off" and then swipe the bar to turn it off.
  • After you turn off the device, you can restart it by pressing the Standby / Wake button until the Apple logo appears.

    Restoring an unresponsive iPhone

    If your iPhone seems to stop responding or frozen, you must force a reset Hold some keys. This depends on the iPhone model you are using:

    • iPhone 8, X, XS, and XR: Briefly press the Volume up key, briefly press the Volume Down key, and then press and hold the Standby key until the Apple logo is displayed.
    • iPhone 7: Press and hold the volume key and the standby key until the Apple logo appears.
    • iPhone 6 or earlier: Hold down the Home and Sleep / Wake buttons until the Apple logo appears.

    If your iPhone has a physical home button, it's an iPhone 6. Other models have either a virtual home button (software-controlled, no moving parts), or no home button at all.

    Reinstalling iOS

    Sometimes problems are not resolved by a reboot, and you may have to reinstall iOS. This is the last resort for persistent issues related to the core operating system. Problems like these can be caused by the use of third-party software that "cleans" or maintains your iPhone and jailbreaking.

    Keep in mind that if you reinstall iOS, all data on your iPhone will be lost. Make sure you create an iPhone backup so you can restore your data when you're done.

    1. Go to Settings and tap your name at the top of the list.
    2. At the bottom of the device list, touch your iPhone on the screen (it will display "This iPhone").
    3. Tap Find My iPhone. Uncheck Find My iPhone and enter your Apple ID password.
    4. Launch iTunes (Windows users can download it from Apple's website) and connect your iPhone with a lightning cable.
    5. Click on the device icon in the upper right corner (see picture below).
    6. On the Summary tab, click Recover iPhone and follow the instructions.

      In iTunes, click the device icon in the top right corner.

    Suspicion of a hardware problem?

    If you've tried everything and believe that your problem is related to the hardware, you can find it out Book an appointment for free at the nearest Apple Store or Authorized Service Center. If your iPhone still has a warranty, repairs are free. On the Apple website, you can find out if you are insured.

    If your iPhone is not insured, you will only be charged for the work you have approved. Apple engineers diagnose and diagnose problems on your device.

     Make an appointment for a Genius bar or authorized service center.

    You can then decide if you would like to have the device repaired. If repairs are expensive, it may be worthwhile choosing a new one instead. Apple even offers you a credit that you can use for your new device.

    Share Software Improvement Software

    Wish you could do something to improve the software you use? Go to Settings> Privacy> Analytics to review your current policy for sharing Analytics. Analytics are anonymous usage statistics collected through your device, the software running on the device, and its intended use.

    You can enable "Share iPhone and Watch Analytics" to share information directly with Apple. The company can then use the information to improve iOS. You can also enable "Share with App Developers" to share anonymous usage and crash reports with third-party developers. This helps them to eliminate bugs and create more stable software experiences.

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    There are several other switching options that you can enable, but none is as valuable as these two to enhance your everyday iOS experience. Apple promises that no identifying information will be transmitted during this process. You can disable them if you feel unwell.


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