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How to fix the most common issues with Amazon Echo



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Ian Knighton / CNET

In a perfect world, when you give your Amazon Echo a command it will do exactly as you like it. However, this is not always the case when it comes to Alexa Language Assistant . Often there is "I'm sorry, I did not quite understand that" or it will perform another action that you did not ask for.

These issues are frustrating, but rest assured that most of them can be fixed at home with simple steps. Whether you fix bugs in your Wi-Fi connection or try to connect your Smart Lights with Echo, we have it all for you. Here are the most common issues with Amazon Echo ($ 70 on Amazon) and their fix.

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4 common Amazon Alexa issues and issues how to fix them



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What the Echo Light Ring means

Alexa usually sits quiet until she is prompted to do so with the word "Alexa". But sometimes the LED ring lights up at the top of the echo and echo dot even if you are not actively using the smart speaker. In this case, the colored light indicates a problem. Here are some of the colors you came across when you have problems with your speaker.

  • Rotating violet. Indicates that there was a problem during Wi-Fi setup (see below).
  • Turn orange. The device is currently connecting to your network.
  • Lights red. The microphone has been turned off and Alexa is not actively waiting for your orders. Press the microphone button to turn it back on.

The light ring can also tell you if someone calls you, if your Amazon order is no longer available, the volume of the speaker and more.

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Pay attention to what the light ring on your echo tells you.


Tyler Lizenby / CNET

Alexa can not find her smart home devices.

Amazon Echos supports a long list of smart home devices. The growing list includes devices such as the Ecobee3 and product lines from companies such as Honeywell, Insteon, Lifx, Nest, Philips Hue and Wink. For even more devices and services, official Alexa support has been added through skills that allow this service or device to execute verbal commands (eg, "Alexa, tell Philips Hue to turn on the kitchen light"). ,

Add a new one Open the Alexa app> Add Device > Select the device you want to add (such as a Smart Switch or a plug) and follow the instructions in the app.

Even if the devices are not supported in-house and have no capabilities, they do not have the slightest bit of bad luck. Alexa has an official IFTTT channel and works with Yonomi. Both have an extensive list of supported smart home devices.

If you've already added your devices, but Alexa can not connect to them, there are a few solutions. Check the command you use, also known as your call. The commands vary between different devices, capabilities and related services like IFTTT. These can be strangely specific commands, and small differences in the wording or name of the devices can trigger Alexa for a loop.

Some smart home devices struggle to stay connected due to software issues, overcrowded networks, continuous availability, or other issues. Turning off and restarting the connected equipment usually resolves any connection problems.

If this does not resolve the issue, restart the speaker, remove the active device, and then add it more.

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If Alexa can not find your smart home device, turn off the devices.


Chris Monroe / CNET

Alexa Disconnects Wi-Fi Connection

If your echo speaker does not stay connected to your network consistently enough, there are ways to fix connectivity issues .

Turn everything off and on again – the router, the modem, and the Alexa speaker. Then try streaming audio for a few minutes to see if the problem recurs. In this case, try removing the speaker from other devices, preferably closer to the router, and switch the speaker to a 5-GHz channel to reduce interference.

Alexa does not understand what you said

"I'm sorry, I did not quite understand that" – a phrase often spoken by Alexa. It happens if the language assistant did not understand what you said. Fortunately, has added a new feature to Amazon that lets you ask Alexa what she just heard. You can " Alexa, tell me what you heard " to find out what you said.

You also want to make sure that the echo is placed in an open location outside a noisy household such as the washing machine, dryer, and dishwasher. Maybe it will hear you better then.

You can also use Voice Training, a tool in Settings Your Profile in the Alexa app. You will read 25 sentences with a "typical voice from a typical distance" to give Alexa a basic understanding of your pronunciation and cadence.

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Try not to overload the speakers.

Accidental Activation

Whether it's commercials or shows that talk about Alexa on TV, or you said a word that sounded like "Alexa", your speaker was just activated and you're confused , Fortunately, there are four ways to minimize this:

  • Say, "Alexa, why did you do that?" – This new feature gives you more information about why Alexa took action.
  • Keep the speaker away from the TV.
  • Press the Mute button at the top while watching TV.
  • Change the Activation Word By Default, "Alexa" is either "Echo" or "Amazon."
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Ry Crist / CNET

Alarms and notifications are too loud.

You may notice that the sound is much louder (or quieter) than the playback volume of Alexa when timers or alarms are triggered. This is because the volume of the alarm clock and timer in the Alexa app is regulated separately.

To set the alarm, timer and notification volume, open the Alexa app on Android or iOS and go to Devices > [your device name]> Sounds and Drag the slider to the volume level you want.

Problems Streaming Music with Spotify

Amazon's Alexa speakers can stream music from third-party services such as Spotify, iHeartRadio, TuneIn, and Pandora. Of these, Spotify seems to have more problems than the other services because, for no good reason, the music stops randomly in the middle of the stream and sometimes does not play at all.

There is no definitive fix. However, a good start for troubleshooting is to reboot the speaker. Then disconnect your Spotify account and sign in again.

To unlink to Spotify, open the Amazon Alexa app and go to Settings > Music > Spotify . Tap Disable Ability and confirm by tapping Disable . Then tap Enable to use and follow the instructions to log in to your account again.

Another answer to the problem might be in your Spotify account. In contrast to Google Home ($ 99 at Walmart) where Free Spotify users can stream Alexa still needs Spotify Premium accounts to stream.

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If you're having trouble streaming Spotify over your echo, try solving the linkage in the Alexa app.


Chris Monroe / CNET

Problems playing music through the correct speaker

Multi-room audio allows you to control music playback through echo speakers with a different echo. The feature works with the Echo, Echo Dot ($ 40 at Amazon) and Echo Show ($ 230 at Amazon) and you can play music throughout the house.

If you did not name your Echo devices properly, you will experience a problem when trying to play music through other speakers. You can name the speakers as you like, but it's easier to queuce the music and remember where each speaker is when you name each speaker by room or position in the house.

For example, if you have an echo-speaker named Taylor's echo-point. You must say, "Alexa, play Fleet Foxes on Taylor's Echo Point." It's not hard to say, but it's certainly easier and more natural to say, "Alexa, play Fleet Foxes in the kitchen."

Do you have other issues with your Amazon Echo that we did not address? Let us know in the comments. Also, look at the 10 Strangest Things Your Amazon Echo Can Do and how you can use your echo to find your lost keys .

The original article was updated this fall with new information.

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