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How to increase your phone's slow data connection or poor signal strength



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Angela Lang / CNET

It's unbelievably frustrating when your phone loads no web pages, sends messages or Facebook does not update ̵

1; especially if you're in an area that you know has a strong mobile signal. Wireless networks are complicated, and there are numerous factors that can cause problems with network coverage and signal problems. Sometimes it's the network operator, sometimes it's your phone.

The proven solution is to turn on airplane mode, wait a few seconds, and then turn it off. However, this does not always work, and if it does not, you will need to take more drastic steps such as removing the SIM card or resetting your network settings.

But before you go that far, here are some troubleshooting steps you can take to get your phone back to work.

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Switching airplane mode

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Left: Switch the airplane mode on your iPhone. Right: The airplane mode switches to a Pixel 3 XL.


Screenshots of Jason Cipriani / CNET

Switching the telephone line is the fastest and easiest way to fix your signal problems.

Android : You can swipe down from the top of the screen to display the Quick Settings panel. Touch the Aircraft icon and wait for the phone to be completely disconnected from Wi-Fi and cellular connections. It does not happen right now, so wait about 30 seconds before tapping the airplane mode icon again.

iPhone: Open Control Center – iPhone X Series Users can swipe down from the top right corner, older iPhone models can swipe up from the bottom of the screen – and Touch the aircraft mode icon. It turns orange when it's activated. Wait another minute before turning off the phone.

Restart the phone.

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Screenshots of Jason Cipriani / CNET

Our phones are miniature computers. As with computers, sometimes you can troubleshoot problems by rebooting.

Android : Press and hold the power button until the on-screen menu appears, and then select Restart. If your phone does not offer a restart option, press and hold the power button until the screen goes black and then turns back on.

iPhone : If your iPhone has a Start button, you can hold down the Sleep / Wake button until the Power Slider appears. Drag the slider to the right. After turning off the power, press and hold the standby button until the Apple logo appears.

iPhone X series users need to press and hold the side key together with the volume up or volume down key at the same time. At some point the same power slider will be displayed. Slide it to the right to turn off the phone. After turning off the phone, hold down the side key until the Apple logo appears.

Remove your SIM card

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Jason Cipriani / CNET

Another troubleshooting step is to remove the SIM card while the phone is on and then reinsert it into the phone. You will need a SIM card tool (usually included with your phone) or an unfolded paper clip to remove the SIM tray from your phone.

All phones : Remove the SIM card To check if it is damaged and inserted correctly in the SIM tray, insert it back into your phone.

eSIM : For iPhone XS XS Max (at best $ 1,100) Buy) XR or Pixel 3 (625 US Dollars at Walmart) Users who use an eSIM, ie the embedded electronic SIM card in your phone, have nothing to look for to remove them. The best you can do is reboot the phone.

Tips for Your iPhone

Visit the Apple Support Center for troubleshooting signal issues for some of the tips above. 19659038] Check Carrier Settings

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View the provider settings on your iPhone to check for updates.


Screenshots of Jason Cipriani / CNET

If you've been using an iPhone for a while, you've probably seen a warning, even if only briefly that your network operator settings are up-to-date. These updates help the iPhone to optimize connectivity.

To force your iPhone to search for a Carrier Setup Update, open Settings > General > About on your phone. If an update is available, you will be prompted to install it.

Reset network settings

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Resetting the network settings on an iPhone should be one of the following troubleshooting steps that you should try.


Screenshots of Jason Cipriani / CNET

Sometimes a clean slate is enough to fix an annoying problem. Updating the network settings of your phone is another tip that Apple suggests.

But be warned, resetting your network settings will also reset any stored Wi-Fi passwords, VPN connections, and custom APN settings for providers that require additional settings.

If you agree, go to Settings > General > Reset > Reset Network Settings . Confirm your selection and your phone will be restarted. Remember to reconnect your phone to your home and business Wi-Fi network.

Contact your wireless service provider.

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Sometimes, unexpected signal problems are due to problems with your wireless service provider. It is possible that a mobile phone mast has failed or the fiber optic cable of the mobile mast has been cut, resulting in failure.

If you're having a persistent mobile or data network problem, your mobile service provider's coverage might not be far enough in your neighborhood. Some network operators offer a Network Extender, a device that acts as a small radio tower and relies on your Internet connection, such as the Internet. MicroCell from AT & T or Personal CellSpot from T-Mobile.

In other cases, a newly found signal problem may be due to a defect in your phone or a faulty SIM card. Contact your network operator to begin troubleshooting after you have completed these fixes. This is the next best step to fix the error signal.

Originally published on April 10, 2019.
Updated on July 17, 2019.

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