If web pages are not loading or videos are still buffered, the first thing you should do is reset your router and modem Fix a couple of wireless or Internet connection issues.
This works just like restarting your Windows PC when problems occur. The software on your router and modem shuts down and restarts. When you restart the modem, the connection to your Internet service provider (ISP) is restored. Some routers ̵
Find your router and modem.
Your wireless router probably has visible antennas. It is the device on which your Wi-Fi network is located. Your router will be connected to your modem. This is the device that communicates with your Internet service provider.
These may not be two separate devices. Some ISPs offer combined router and modem units, so you may only need to restart one device.
If in doubt, find your wireless router and check what it's connected to. When connected directly to a power outlet, it is probably a combined unit. If it is connected to another device that is then plugged into an outlet, you have two devices, and the other is your modem.
Restart your router and modem.
This is a simple process that does not do anything fancy. During the restart you lose the internet connection and the WLAN. However, the connection is automatically restored after a few minutes.
First disconnect the router and the modem (or just the one device, if present) from the power supply combined unit). There should be a power connection on the back of each device.
We recommend waiting at least ten seconds before plugging it in again. Wait for 30 if you want to be thorough.
Waiting will completely drain the capacitors in your router and modem and forget about all settings. It also ensures that the modem loses the connection to your Internet service provider and needs to be re-established. It may not always be necessary to wait, but to make sure everything is completely shut down and ready to start.
Reconnect the modem to power. (If you have a combined device, just reconnect it.) The lights on your modem light up, and it starts up and reconnects to your ISP. This process can take several minutes.
You can use the LED indicators on your modem to determine if this is the case. During connection, the LED indicators may blink in different colors or in a different pattern. An Internet LED may also turn green when the connection is established.
Reconnect your router to power. The indicators light up. Otherwise, you may need to press a power button on your router, which is rare.
Your router will reboot, connect to your modem, and restore your Wi-Fi network. Your wireless devices will reconnect to Wi-Fi, though this may take a few minutes. You may want to wait a few minutes before testing if your problem is resolved.
When you're ready, try to use your connection normally and see if everything works. If you have had some time and the indicators on your modem are strangely flashing, the problem may be with the ISP.
If you periodically restart your router to troubleshoot issues, try to automatically restart it on a schedule lengthy version of this process. In our experience, it's often enough to just unplug the modem and router from the power grid, wait ten seconds, and then plug them in again. They will then start up again and sort things out automatically.
However, some routers could do this. This can cause problems if they go online before the modem connects to the Internet. Other devices may take more than ten seconds to ensure that everything is deleted.
The first method is the safest to make sure that you perform a full reboot and a graceful restart on each modem and router. If you need to restart your devices frequently to fix problems, try this faster method and see if it works for you. This can save time.
Reboot vs. Reset
Note that resetting a router is another process. This term refers to performing a "factory reset" on your router, erasing all your custom settings and returning them to the factory default state. This option may be available in the web interface of your router. You may also see a reset button on your router – usually a small hole button that you need to hold with a bent paper clip – that will reset your router to factory settings.
Resetting is also a useful troubleshooting step if you have problems, but it's something else than simply restarting your router or modem. It's like the difference between rebooting your computer and reinstalling Windows (or "resetting" as Windows 10 does).
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