Two years ago, I was cheated by a counterfeiter on Amazon. I left a review about the product that warns others about my experiences. Eventually, Amazon dropped my review and banned me from leaving for "community guideline violations."
Did Amazon banned you for a bad rating? You probably think Amazon is not ̵
The fake and bad review
How do I know which bad review Amazon banned for me, you ask? Simple: I have only left a single review on Amazon.com.
In 2016, I ordered a cheap mini PC from Amazon at MarsKing. The PC shipped with a pirated Windows 10 license that was not properly activated.
I left this review to get at least one warning from other shoppers. If someone wants to fight Windows activation issues, that's his choice – but I do not.
At that time, MarsKing sent me a message about Amazon, which reduced my new PC "for sale with a legitimate [license]" by 50 percent. I did not accept the offer, but I could imagine that MarsKing expected me to decline the negative rating.
RELATED: I was cheated on Amazon by a counterfeiter. Here's how you can avoid them
In October 2018, I clicked on Amazon.com and noticed that I was forbidden to leave reviews. When I clicked the "Write review" button, I saw a message saying I could not review products. As Amazon put it:
Sorry, we can not accept your rating. You are no longer allowed to review products on Amazon because you have violated our Community Guidelines.
Unfortunately, I do not know how long it was forbidden for me to leave reviews. That's because Amazon never emailed me to let me know about this decision. I had to discover it myself when I click on the website.
Was I excluded from leaving ratings for a month, six months, or a year? I have no idea. You will never know that you are prohibited unless you try to write a review. I've probably been suspended for a while because all MarsKing products are now removed from Amazon.
And guess what, if you get banned, any reviews you have left will be deleted from Amazon. This bad review that I wrote disappeared from the product page. What a coincidence!
The ban message does not contain a link to deny or learn why you were banned as well. You should just see the message, get annoyed and never again try to leave a review on Amazon.com.
Some Amazon Employees Accept Bribes to Eliminate Negative Ratings
Recently, a Wall Street Journal report found that some of Amazon's employees were caught deleting negative reviews in exchange for bribes. The problem is widespread in China, where MarsKing is located.
Well, I really can not prove that MarsKing bribed an Amazon employee to ban me. Maybe MarsKing has just gathered a sobbing tale about my lie and got a low Amazon employee to ban me without looking too closely.
But either way, that's pretty bad.
I contacted Amazon on October 24, 2018 about the chat feature with Amazon. I asked Amazon Support to let me know how I violated the Community Guidelines.
I was chased in between some departments and ended up with a "specialist" who passed on some information to Amazon's "Review Team". Two days later, I received an email telling me that I would not be suspended and that my review was restored:
We have reviewed this situation, have restored your reviews, and reviewed the access rights to our website. We apologize for any inconvenience.
That was & # 39; s. That's all the information I get from Amazon. Why exactly was I banned at all? Who knows – Amazon will not tell me. But now everything is fine, so just keep going!
How many other people were banished?
How many others have been prevented from posting reviews on Amazon.com just because they've left a close look at a fraudulent product? How many people have deleted their reviews without prior notice?
I have no idea. But I'm probably not the only one banned for telling the truth about a product he ordered.
Amazon needs to be more transparent. At a minimum Amazon should notify you if you have been banned so you can deny it. Amazon's current system makes it easy for sneaky businesses to silently get rid of bad reviews. And that is not good.
Image Credit: Eric Broder Van Dyke / Shutterstock.com.