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Home / Tips and Tricks / Is it time to report? Follow these steps and tell the IRS that your stimulus payment has never arrived

Is it time to report? Follow these steps and tell the IRS that your stimulus payment has never arrived



20 dollar bills in a wallet

What is the right way to report a missing stimulus check to the IRS? We will tell you.

Angela Lang / CNET

A second stimulus payment is under construction in a new economic aid packagebut if you never got that first stimulus test that you’ve been expecting for months, it’s time to find out what happened.

There are various ways in which you can inform the IRS about your lack of stimulus money without having to call the federal authority directly. Complete the following steps before you call.

Have this problem resolved as soon as possible so that you don’t have any potential problems when you do this to qualify for another direct payment from the next credit bill (here is when we think that could go out). Although negotiations are still ongoing, it is expected that this draft law (provisionally referred to as the HEALS law) will be included Additional benefits beyond another exam. Here’s what you can do if you’re still waiting for your stimulus money to arrive.

This story was updated recently.


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This is when you should report your late stimulus check to the IRS

If you are sure, meet them Qualifications for the first stimulus checkThese are warning signs that you should contact the IRS immediately:

  • The Get the tool to track my payment reports that the IRS made your payment weeks ago and you did not receive it (see below).
  • You have received a confirmation letter from the IRS that your payment has been sent, but you have not received the money.
  • You think you accidentally threw your prepaid card or checked in the trash (see below).
  • You suspect that someone has stolen your check or otherwise cheated on you.

Read on to learn more about these issues and to call phone numbers you can use to contact the IRS.


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Have you received a letter of confirmation but no check in the mail?

A handful of CNET readers reported that the IRS had sent them a letter confirming their payment, but that they had not received their checks.

“Last week I received a letter in the mail saying I had received my payment. But no, I didn’t,” said a CNET reader after receiving the confirmation letter that the IRS received 15 days after had sent the payment.

The IRS didn’t answer our question about how to deal with payments that were reported as being sent, but people say they are missing.

Is there another form that you still have to submit to the IRS?

If you’ve submitted a tax return for 2018 or 2019 or are receiving government benefits, the IRS should send your check automatically without you having to do anything.

However, if you are a U.S. citizen or permanent resident, had a gross income of less than $ 12,200 in 2019 – or $ 24,400 as a couple – and have not filed a tax return for 2018 or 2019, you may have to give the IRS some information before giving it away Can process payment. Visit the Non-Filers website and check if the IRS needs anything from you.

The non-filtering tool will be available through October 15, the IRS CNET said, and people who previously register for a payment with the tool will receive their check by the end of the year.

Post office box

Is your stimulus check inside?

Sarah Tew / CNET

First try the IRS Get My Payment Tracking tool

It is worth visiting the IRS online portal Track the status of your payment for 2020. In general, it should tell you when your check will be processed and how you will receive it (e.g. as a paper check by mail). If the Retrieve My Payment tool does not contain any information that you can understand or indicates that your check is on the way and you have not received it, you may need to report the discrepancy to the IRS.

If you see a “Need more information” message in the “Get my payment” app …

If the Get My Payment tool gave you a payment date but you haven’t received your money yet, the IRS may need more information. Check the “Get my payment” tool again. If “More Information Required” appears, it may indicate that your check was returned because the post could not be delivered, an IRS representative told CNET.

After the message “Need more information” appears, you can use the online tool to enter your bank details to receive your payment directly to your bank account. The IRS said if you don’t provide your bank account details, the agency will hold your payment until it receives a current mailing address. The IRS Change Address page tells you how to update your address with the IRS.

Could you have accidentally thrown away your check or debit card?

Four million people should receive their incentive money on a prepaid debit card called the Economic Impact Payment Card instead of a check. The EIP card arrives in a simple envelope, the IRS said with “Money Network Cardholder Services” as the sender.

Some people who think it is junk mail may have mistakenly thrown away these letters. If you misplace or throw away your card, the EIP card service has a FAQ on what to do if your card is lost or stolen. You can also call 800-240-8100 to request a replacement. According to a spokesman for the finance department, it’s free. To request a new card, press option 2 when prompted.

However, the EIP Card website says, “Your card will be deactivated to prevent anyone from using it, and a new replacement card will be ordered. Charges may apply.”

We recommend calling the number above for a lost or stolen card and speaking to a representative.

Could the IRS have sent your check to a closed account?

Your check may have been returned to the IRS if the agency tried to send your payment to a now closed bank account or to a temporary prepaid debit card that a tax accountant has set up for you. When your payment is returned to the IRS, the agency sends your check to the current address that it has deposited for you.

Did the federal government intercept your payment?

If you owe child benefit, the IRS can redirect your payment to cover overdue support. In this case you will receive a notification from the tax office.

US currency: 20 and 100 dollar bills

Where’s your incentive money? A number of factors could cause the standstill.

James Martin / CNET

Was your payment just part of what you think you owed?

Another, but related problem could be a change in your income in 2020. In some cases, the IRS may owe you more money than you received if the income figure used to calculate your payment from your tax returns in 2018 or 2019 is less in 2020.

If you now have a new dependent, e.g. For example, a child who is not included in your tax returns may owe you more money. In both cases, according to the IRS, you can claim the additional amount in your 2020 tax return if you submit it next year. We recommend keeping detailed records so you don’t forget.

Have you been a victim of email fraud or fraud?

Although it is unusual, you can believe that you have been cheated by your payment or had it stolen. The Federal Trade Commission has a website where you can report a stolen stimulus check. We have asked the IRS what other recourse you have if this situation applies to you and we will update this article as soon as we find out. If you are worried about theft, you can sign up for a free USPS service Send you a picture of every piece of mail that comes in your way – including your stimulus payment.

So call the IRS to ask about your missing stimulus check

If you contact the IRS by phone, it is a good idea to give yourself enough time to call. We would not be surprised if the call volume increased or if the calls would take some time. It is also a smart idea to collect your information before you call, e.g. B. A copy of your last tax ID and the letter the IRS sent when you received one.

Within 15 days of your payment being dispatched, the IRS should send you a letter confirming the payment. At the end of the letter there is a number you can call for more information: 800-919-9835.

In May, the IRS added 3,500 phone representatives to help with potential payment issues. The IRS help number is 800-829-1040.




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