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Home / Tips and Tricks / It's been 21 days since Samsung delayed Galaxy Fold. What happens next?

It's been 21 days since Samsung delayed Galaxy Fold. What happens next?



The Galaxy 1945 is still held. It's been 17 days since Samsung launched its daring new Foldable Phone on April 26, and 21 days since Samsung announced it the $ 1,980 luxury device at 22 April would delay. The break was caused by early production units designed for reviewers who suffered screen breaks, flickering and in two cases a visible bulge under the screen . Samsung has promised to solve the problems of reinforcing the plastic screen of the Fold and will help buyers understand how to handle the more sensitive display. These screen problems displaced other concerns regarding long-term wear on the seams or pleats where the 7.3-inch screen bends in half.

We still are not sure when Samsung will launch the Fold for real. An e-mail sent by AT & T to customers indicates that the folding phone will be delivered in mid-June . Although Samsung has not confirmed this date, its mobile boss, DJ Koh, said that the US launch of Fold " will not be too late ".

The delay of his proof-of-concept folding puts Samsung in an unenviable position. Samsung is the world's largest phone manufacturer and the first major brand announcing a foldable phone. Since reports of problems with the Fold's screen have surfaced, the craze for the fold after the Twitter and Reddit activity has waned, blaming all [Samsung'sSamsungforthehurryoftheGalaxyFold on the reviewers themselves two of which may have accelerated. Melting off their test equipment by peeling off a plastic wrap turned out they should never.

  Samsung Galaxy Fold 56

Angela Lang / CNET

CNET's Galaxy Fold screen remained undamaged during the period.

Samsung's problems underscore how risky and fragile the concept of a foldable phone really is. Foldable phones represent a new type of device designed to maximize screen size without increasing the overall size of the device. After using the handset in fully open tablet mode, you can simply close it to go and use a smaller outdoor screen for smaller tasks such as tracking your messages, map navigation, and answering or rejecting calls. The technology giant wanted to play a pioneering role and strengthen its reputation as an innovator in the transition to the next big company.

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Our Galaxy Fold has not broken. The following is good and …



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Until Samsung and other brands can dispel the fears of shoppers, the future of foldable phones is precariously in balance. Intense criticism may affect future sales and shake consumer confidence in the concept of foldable phones in general.

The Galaxy Fold's ability to lead the up-and-coming category may be called into question when buyers turn their backs on innovative design or opt for a rival model such as Huawei Mate X or TCL or a rumored foldable phone like the Motorola Razr .

Read : Galaxy Fold "Loss" Could Be Mate X & # 39; s and Motorola Razr's Profit

What's wrong with this delay for the Galaxy Fold?

Samsung has not yet announced when the Galaxy Fold will go on sale in the US, but AT & T has notified its pre-order customers by email of a new shipping date for June 13 though We do not know if this was a wildcard date or a firm commitment. T-Mobile and Samsung did not share any other details than we asked – and AT & T did not.

Samsung had originally promised to provide more information to pre-orders after two weeks. It did, but without a real timeline. The company gave pre-orders the option to renew their subscription or to cancel their fold order . If the Galaxy Fold is not delivered by May 31st and the order has not been renewed, Samsung will automatically cancel it. Samsung does not charge any fees until the phone is in the mail.

Here is Samsung's email:

  Galaxy-Fold-5-6-Letter "data-original =" https://cnet3.cbsistatic.com/img/WJe5-yvFg7we-5GET3hZ- HoDqmY = / 2019 /05/07/8edea90f-cb26-4e55-82fe-dba5b97aa241/galaxy-fold-5-6-letter.jpg

What happened to the fold verification units?

Photos of the damaged phones ranged from a completely darkened screen to a bubbling device, with one part of the screen white and the other half black off. Curious buyers and pre-orders are waiting for answers: What went wrong? Does this affect all folds or just this early run? Where can shoppers go if something happens to their fold?

The Fold has a horizontal clamshell design, with hard glass halves closing like a book to protect a delicate 7.3-inch plastic display inside. Samsung even has a case in the Galaxy Fold Box as additional armor for the glass exterior, in case you drop the phone.

There may be a reason why some of the phones have been damaged. Two reviewers had a total screen failure as they removed a thin plastic wrap on the screen of the Galaxy Fold. There is a small gap between this film and the edge of the display, which has led to ambiguity about the nature of the film.

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Samsung Galaxy Fold issues explained



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It is not immediately apparent if the plastic layer is part of the phone or if it is the film you normally see on devices to keep screens free from dirt and lint during shipment and storage.

Bloomberg's Mark Gurman found out the hard way that the latter was not the case. He tweeted about his tester last week: "The screen of my Galaxy Fold tester is completely broken and unusable in just two days – hard to know if it's common or not."

YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after subtracting the shift from his Galaxy Fold review section.

he tweeted . "It's NOT a screen protector – DO NOT remove it."

However, the protective film is not the only cause of Samsung's early problems. CNBC's Todd Haselton flickered on the left side of his review sample. Dieter Bohn von der Verge also had problems with Bohn's screen, which formed a bulge below the surface. Also on Tuesday, YouTube reviewer Michael "Mr. Mobile" Fisher found a bump under his Galaxy Fold screen.

Read : That Galaxy Fold Can not Have a Useful Thing

These reports of a flawed Galaxy Fold are a nightmare for Samsung, the first big brand to have a foldable Telephone sold. The Fold – which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen on the inside, and a price tag of nearly $ 2,000 – is a big risk for the technology giant.

Do I have to worry? [19659017] While the reported issues make the affected Galaxy Fold unusable, they are in contrast to the unfortunate Galaxy Note 7 which was found to be overheated and sometimes inflamed, not dangerous.

What is Samsung? do to fix the problem?

We know that Samsung is doing three things:

  • Broken Device Inspection
  • Reinforcement of inner plastic screens for final production units
  • Clarification of packaging for communication with Fold owners who do not peel a protective layer

Samsung said in a statement, "We will take action to strengthen the screen protector." We will also improve the instructions on how to care for and use the screen including the protective layer to help our customers get the most out of their Galaxy Fold. [1 9659050] http://www.cnet.com/ "height =" 110 "width =" 196 “/>


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People are trying the Galaxy Fold for the first time



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We also asked Samsung what happend when buyers can be sure that their folds will not break, and how Samsung makes clear what future fold owners should and should not do to protect their phones.

So far, Samsung has not answered these specific questions, but has stated that owners of Fold should contact Samsung Customer Service (1-800-SAMSUNG) if they have any problems. We hope to learn a few more details before the folding devices go on sale.

Read : Sucking shoppers could be Samsung's best way out of this Galaxy Fold jumble.

What does this fold incident mean for Google Android support?

Google's support for the category of foldable phones is unshakeable. Stephanie Saad Cuthbertson, Google's senior Android director, said at its annual Google I / O conference on May 7 that foldable phones "are opening a whole new category, even though they are still in their infancy

Android Q, the upcoming update to Google's mobile operating system, focuses on app continuity, the software that lets mobile phones like the Galaxy Fold an active app quickly from one screen to another others can move and align, for example, from one small screen to the other outside on a larger screen on the inside and back again, without missing a beat. Because developers typically do not create apps for foldable screens, standardized developer tools and best practices help these apps work better on foldable screens.

Google's continuing role suggests that the problems of folding are more of a pothole than a roadblock on the way to folding telephone designs.

What is this film layer on everyone's lips?

Let's first turn to the film layer. I received my test device on Monday morning, then shot an unboxing video and feared I'd forgotten to remove that plastic layer – what would the YouTube viewers say ?!

It has been found that a very thin plastic film that covers the foldable phone's 7.3-inch display is a protective layer that helps protect the phone from damage.

You can see the edges of this layer here on my review sample:

  Galaxy fold-screen movie "data-original =" https://cnet4.cbsistatic.com/img/e6ysdqHyAHNeQ6qDg5xRwOEkO9g=/2019/04/ 18 / 00727fc0-f355-4872-a7df-1a97b98c3254 / galaxy-fold-screen-film.jpg [19659067<galaxy-fold-screen-film[19659068<SeeingYoucanseeathinlineacrossthescreenjustacrossthebezelThisisthelayerofprotectiontheSamsungwantedtocapture</p>
<p></span><span class=
Angela Lang / CNET

OK, now it's clear: Whatever you do, do not pull that movie back. It's part of the screen and bad things happen when you remove it.

But even here the protective layer is not the whole story, as two other reviewers, Haselton and Bohn, said they did not remove the film and still had problems rendering the fold unusable. So what's up?

What's up with the screen of the Galaxy Fold?

The Galaxy Fold has a completely different screen setup than any other phone. There's a 4.6-inch display on the outside that's covered with Gorilla Glass – that's the same as other Galaxy phones like the S10 and S10 Plus ($ 927 on Amazon) . Inside, however, the screen is made of a plastic (polymer) that Samsung calls the Infinity Flex Display.

Samsung created this with a new process and special adhesives that can withstand the bending and bending of the screen without breaking. The screen protector should stay in place to prevent damage to the underlying display – this is what actually makes your "display" light up. Without the hardness of the glass that covers the sensitive display, the fold is more vulnerable, which is clearly noticeable.

  galaxy-galaxy-fold-80 "data-original =" https://cnet2.cbsistatic.com/img/YEAJYeW8MYOPLfhaS1bPDROSf7I=/2019/04/18/c62c0042-50be-4a3c-9cb3-2ae10e984af1/fold- 80.jpg

What it's like to watch Netflix on the Galaxy Fold


Angela Lang / CNET

Is there anything else on the test phones?

Yes. Appraisers received early production models. This means that these are not the final verification units and may be vulnerable to certain issues that Samsung may be able to resolve before the Fold gets into the hands of the buyers.

For example, I've been told that my review sample is an unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Likewise, I was warned that call quality might be compromised as the phone is not optimized for US tapes.

While fully testing this Galaxy Fold reviewer, I refuse to accept a review until I receive the final CNET series model ordered.

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Take a look at the Samsung Galaxy Fold Stress Test



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Did Samsung say you should not remove the movie?

It is not clear if Samsung has thoroughly informed every reviewer who received a phone about the screen protector. There was no instruction in my box – no literature at all – but no other clue, like a pull tab, that you should remove it.

I almost did it anyway. As a reviewer I want to experience the phone as "clean" as possible. That is, everything that I can peel off will come off. I emailed Samsung on Tuesday to get more information about this shift. A spokesperson said, "Galaxy Fold has a special protective coating, it's not a screen protector, so do not try to remove it."

The Company Further Clarified Its Position:

"Some Reviewers Claimed to Have Removed the Top The Galaxy Fold's main display has one top protective layer that is part of the display structure to protect the display from accidental scratches Removing the protective layer or adding adhesives to the main display We will ensure that this information is clearly provided to our customers. "

Samsung added this statement Also added:

"The protective coating is part of the display structure designed to protect the screen from accidental scratches." The Galaxy Fold's main display consists of a new, advanced polymer layer and adhesive The display is flexible and durable enough to handle repeated folding operations Since the main display consists of polymer, the zusä is In order to prevent it from being forcibly removed, make sure that the protective layer is not integrated in the display. Contact Samsung Customer Service at 1-800-SAMSUNG as soon as possible to prevent further damage to the display.

Desmond Smith, Director of Creative Content and Tech Evangelist at T-Mobile, tweeted that the final series models of the carrier had a warning on the cover over the screen of the Galaxy Fold: [19659042] But removing the screen layer from the fold is not the only problem

While removing the plastic wrap was a problem for some, it is not clear what the protective foil will do or how the removal will affect the screen's behavior Because two of the reviewers turned on the protector, Bohn and Fisher suggest that a piece of dust or dirt has accumulated under the screen to create the bulge he felt and a slight distortion on the surface of the fold. Meanwhile, Haselton noticed a persistent screen flicker over the left half of the screen.We know that two batteries, one a on each side, work together to form a single source of energy. I'm not an electrical or chemical engineer, but I'm wondering if this might indicate a battery problem. Hopefully we will all find out one way or the other.

In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early production phones and reputation.

Why are bendable screens made of plastic at all?

At the moment, glass does not bend so well. This is the work of Corning – the manufacturer of Gorilla Glass, which covers most high-end phones – . However, do not expect bending glass to save second-generation foldable phones. It will not be ready for some time.

Anything else?

Unfortunately, there is not much else we can know or do at this point except to wait. CNET is following the story closely and will keep you updated on the latest developments.

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The flexible glass that forms, around foldable …



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Originally published on 17 April and updated regularly.


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