The Galaxy Fold is still on hold, but we have an open ear for all the news. It's been 18 days since Samsung launched its daring new foldable phone on April 26, and 22 days since Samsung announced that it would delay the $ 1,980 luxury device on April 22. The break was caused by early production units designed for reviewers who suffered screen breaks, flickering and in two cases a visible bulge under the screen . Samsung has promised to solve the problems of reinforcing the plastic screen of the Fold and will help buyers understand how to handle the more sensitive display. These screen problems displaced other concerns regarding long-term wear on the seams or pleats where the 7.3-inch screen bends in half.
CNET's Galaxy Fold screen remained undamaged during the period. [1
9659003] We still are not sure when Samsung will release the fold in reality. An AT & T email sent to customers in April indicates that the folding phone will be delivered in mid-June . Although Samsung has not confirmed this date, its mobile boss, DJ Koh, said that the US launch of Fold " will not be too late ". AT & T and T-Mobile have not responded to new requests for comments on the timeline launch of Fold.
Some recent reports say Samsung has completely canceled the Galaxy Fold, but this is incorrect. Samsung has notified pre-order customers that they will cancel their Galaxy Fold order automatically until May 31 if you do not sign up again. This means that if you change your mind between now and the end of the month, Samsung will ask you to sign up again, if you are still interested, and not charge your credit card. In the meantime, Google's support for foldable phones is still in full swing (scroll down below).
Due to the delay of the Samsung Galaxy Fold, Samsung is in an awkward position. As the world's largest phone manufacturer and the first major brand to announce a foldable phone, Samsung's reputation as an innovator is on the rise, especially after such a spectacular revelation on February 20.
Since reports of Fold's screen issues surfaced, the craze for the fold for the Twitter and Reddit activity has slackened, which threw Samsung's culprits to the reviewers themselves for hurrying the Galaxy Fold two of which accelerated the collapse It has been found that the roles of their review units have never been clearly communicated by peeling off a plastic sheet (the role of this layer was never clearly communicated to the reviewers).
Samsung's problems underscore how risky and fragile the concept of a foldable phone really is. Foldable phones represent a new type of device designed to maximize screen size without increasing the overall size of the device. The technology giant wanted to play a pioneering role and strengthen its reputation as an innovator in the transition to the next big company.
In Progress: Look at this:
Our Galaxy Fold has not broken. The following is good and …
Until Samsung and other brands can dispel the fears of shoppers, the future of foldable phones is precariously in balance. Intense criticism may affect future sales and shake consumer confidence in the concept of foldable phones in general.
The Galaxy Fold's ability to lead the up-and-coming category may be called into question when buyers turn their backs on innovative design or opt for a rival model such as Huawei Mate X or TCL or a rumored foldable phone like the Motorola Razr .
Read : Galaxy Fold "Loss" Could Be Mate X's and Motorola Razr's Profits
What's wrong with this delay for the Galaxy Fold?
Samsung has not yet announced when the Galaxy Fold will be available in the US, but AT & T has notified its pre-order customers by email of a new shipping date for June 13 though We do not know if this was a wildcard date or a firm commitment. T-Mobile and Samsung did not share any other details than we asked – and AT & T did not.
Samsung had originally promised to provide more information to pre-orders after two weeks. It did, but without a real timeline. The company gave pre-orders the option to renew their subscription or cancel their fold orders . If the Galaxy Fold is not delivered by May 31st and the order has not been renewed, Samsung will automatically cancel it. Samsung does not charge any fees until the phone is in the mail.
Here is Samsung's email:
What happened to the fold verification units?
Photos of the damaged phones ranged from a completely darkened screen to a bubbling device, with one part of the screen white and the other half black off. Curious buyers and pre-orders are waiting for answers: What went wrong? Does this affect all folds or just this early run? Where can shoppers go if something happens to their fold?
The Fold has a horizontal clamshell design, with hard glass halves closing like a book to protect a delicate 7.3-inch plastic display inside. Samsung even has a case in the Galaxy Fold Box as additional armor for the glass exterior, in case you drop the phone.
There may be a reason why some of the phones have been damaged. Two reviewers had a total screen failure as they removed a thin plastic wrap on the screen of the Galaxy Fold. There is a small gap between this film and the edge of the display, which has led to ambiguity about the nature of the film.
Being played: Look at this:
Samsung Galaxy Fold explains problems
It is not immediately apparent if the plastic layer is part of the phone or if it is the film you normally see on devices to keep screens free from dirt and lint during shipment and storage.
Bloomberg's Mark Gurman found out the hard way that the latter was not the case. He tweeted about his review sample last week: "The screen of my Galaxy Fold tester is completely broken and unusable in just two days – hard to know if it's common or not."
YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after subtracting the shift from his Galaxy Fold review section.
he tweeted . "It's NOT a screen protector – DO NOT remove it."
However, the protective film is not the only cause of Samsung's early problems. CNBC's Todd Haselton flickered on the left side of his review sample. Dieter Bohn von der Verge also had problems with Bohn's screen, which formed a bulge below the surface. Also on Tuesday, YouTube reviewer Michael "Mr. Mobile" Fisher found a bump under his Galaxy Fold screen.
Read : That Galaxy Fold Can not Have A Useful Thing
These reports of a flawed Galaxy Fold are a nightmare for Samsung, the first big brand to have a foldable Telephone sold. The Fold – which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen on the inside, and a price tag of nearly $ 2,000 – is a big risk for the technology giant.
Do I have to worry?  While the reported issues make the affected Galaxy Fold unusable, they are in contrast to the unfortunate Galaxy Note 7 which was found to be overheated and sometimes inflamed, not dangerous.
What is Samsung? do to fix the problem?
We know that Samsung is doing three things:
Broken Device Inspection
Reinforcement of Inner Plastic Umbrellas for Final Production Units
Clarification of Packaging for Fold Owners Communication Not to Peel Protective Layer [Samsungsaidinastatement"WewilltakeactiontostrengthenthescreenprotectorandwewillalsoimprovethescreencareanduseguideincludingtheprotectivelayertohelpourcustomersgetthemostoutoftheirGalaxyFold"[1 9659053] http://www.cnet.com/ "height =" 110 "width =" 196 “/>
In Progress: Look at this:
People are trying the Galaxy Fold for the first time
We also asked Samsung what happend when buyers can be sure that their folds will not break, and how Samsung makes clear what future fold owners should and should not do to protect their phones.
So far, Samsung has not answered these specific questions, but has stated that owners of Fold should contact Samsung Customer Service (1-800-SAMSUNG) if they have any problems. We hope to learn a few more details before the foldable devices go on sale.
Read : Attracting buyers could be Samsung's best way out of this Galaxy Fold mess.
What does this fold incident mean for Google Android support?
Google's support for the category of foldable phones is unshakeable. Stephanie Saad Cuthbertson, Google's senior Android director, said at its annual Google I / O conference on May 7 that foldable phones "are opening a whole new category, even though they are still in their infancy
Android Q, the upcoming update to Google's mobile operating system, focuses on app continuity, the software that lets mobile phones like the Galaxy Fold an active app quickly from one screen to another others can move and align, for example, from one small screen to the other outside on a larger screen on the inside and back again, without missing a beat. Because developers typically do not create apps for foldable screens, standardized developer tools and best practices help these apps work better on foldable screens.
Google's ongoing role suggests that the problems of folding are more of a pothole than a roadblock on the way to folding phone designs.
What is this film layer on everyone's lips?
Let us first turn to the film layer. I received my test device on Monday morning, then shot an unboxing video and feared I'd forgotten to remove that plastic layer – what would the YouTube viewers say ?!
It has been found that a very thin plastic film that covers the foldable phone's 7.3-inch display is a protective layer that helps protect the phone from damage.
You can see the edges of this layer here on my review sample:
Okay, now it's clear: Whatever you do, do not pull that movie back. It's part of the screen and bad things happen when you remove it.
But even here the protective layer is not the whole story, as two other reviewers, Haselton and Bohn, said they did not remove the film and still had problems rendering the fold unusable. So what's up?
What's up with the screen of the Galaxy Fold?
The Galaxy Fold has a completely different screen setup than any other phone. There's a 4.6-inch display on the outside that's covered with Gorilla Glass – that's the same as other Galaxy phones like the S10 and S10 Plus ($ 886 on Amazon) . Inside, however, the screen is made of a plastic (polymer) that Samsung calls the Infinity Flex Display.
Samsung created this with a new process and special adhesives that can withstand the bending and bending of the screen without breaking. The screen protector should stay in place to prevent damage to the underlying display – this is what actually makes your "display" light up. Without the hardness of the glass that covers the sensitive display, the fold is more vulnerable, which is clearly noticeable.
Is there anything else on the test phones?
Yes. Appraisers received early production models. This means that these are not the final verification units and may be vulnerable to certain issues that Samsung may be able to resolve before the Fold gets into the hands of the buyers.
For example, I've been told that my review sample is an unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Likewise, I was warned that call quality might be compromised as the phone is not optimized for US tapes.
While fully testing this Galaxy Fold reviewer, I refuse to accept a review until I receive the final CNET series model ordered.
Take a look at the Samsung Galaxy Fold Stress Test
Did Samsung say you should not remove the movie?
It is not clear if Samsung has thoroughly informed every reviewer who received a phone about the screen protector. There was no instruction in my box – no literature at all – but no other clue, like a pull tab, that you should remove it.
I almost did it anyway. As a reviewer I want to experience the phone as "clean" as possible. That is, everything that I can peel off will come off. I emailed Samsung on Tuesday to get more information about this shift. A spokesperson said, "Galaxy Fold has a special protective coating, it's not a screen protector, so do not try to remove it."
The Company Further Clarified Its Position:
"Some Reviewers Claimed to Have Removed The Top Panel The Galaxy Fold's main display has one top protective layer that is part of the display structure to protect the display from accidental scratches Removing the protective layer or adding adhesives to the main display We will ensure that this information is clearly provided to our customers. "
Samsung added this statement Also added:
"The protective layer is part of the display structure designed to protect the screen from unintentional scratches." The Galaxy Fold's main display consists of a new, advanced polymer layer and an adhesive The display is flexible and durable enough to handle repeated folding operations Since the main display consists of polymer, the zusä is In order to prevent it from being forcibly removed, make sure that the protective layer is not integrated in the display. Contact Samsung Customer Service at 1-800-SAMSUNG as soon as possible to prevent further damage to the display.
Desmond Smith, director of Creative Content and tech evangelist at T-Mobile, tweeted that the carrier's final series models had a warning on the packaging over the Galaxy Fold's screen: ] But removing the screen layer from the fold is not the only problem
While removing the plastic wrap was a problem for some, it is not entirely clear what the protective foil will do or how the removal will affect the screen's behavior Bohn and Fisher suspect that a piece of dust or dirt has accumulated under the screen to create the bulge he felt and a slight distortion on the surface of the fold.
Meanwhile, Haselton noticed a persistent screen flicker over the left half of the screen, and we know that two batteries, one on each side, work together to form a single source of energy. I'm not an electrical or chemical engineer, but I'm wondering if this might indicate a battery problem. Hopefully we will all find out one way or the other.
In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early production phones and reputation.
Why are bendable screens made of plastic at all?
At the moment, glass does not bend so well. This is what Corning – the manufacturer of Gorilla Glass, which covers most high-end phones – is working on . However, do not expect bending glass to save second-generation foldable phones. It will not be ready for some time.
Unfortunately, we do not know much at this time or just wait and see. CNET is following the story closely and will keep you updated on the latest developments.