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Home / Tips and Tricks / Microsoft HoloLens 2 Assists De'Longhi Japan Call Center Agents Using Augmented Reality Product Models «HoloLens :: Next Reality

Microsoft HoloLens 2 Assists De'Longhi Japan Call Center Agents Using Augmented Reality Product Models «HoloLens :: Next Reality



BellSystem24 has already prepared an augmented reality solution for one of its clients.

This week, the company unveiled a call center virtualization solution, developed for coffee machine maker De'Longhi Japan Corp., which uses the HoloLens 2 to display virtual product models rendered via DataMesh's 3D technology and delivered using Microsoft's Azure cloud platform.

Dubbed the Call Center Work Style Innovation Project to assist customers with troubleshooting on De'Longhi products by interacting with virtual products in augmented reality.

Image by Microsoft / YouTube

BellSystem24 is testing the solution with De'Longhi products, helping to expand the number of employees, products, and locations utilizing the project.

According to a joint statement issued by the four companies, the solution enables De'Longhi to

Employees at call centers are able to interact with the actual products, it's not realistic for the company to ship all of its products to each remote worker. Instead, remote workers are able to interact with the virtual versions of the products via the HoloLens 2.

Most enterprise solutions demonstrate how the work can be done on the factory floor functions as well. This article was previously published under Q2022, the HoloLens could be a common component of the remote office equipment package.

Cover image via Microsoft / YouTube

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