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Nest thermostat offline? 4 ways to fix it

A smart thermostat is only smart when it's connected to the internet. When your Nest Thermostat stops connecting to its companion app, its most useful features are disappearing.

You can not use your Nesting Therapy

First, check that services.

First, check that services.

First, check that services are online with this tool. If there is an outage, it's on Nest's end, not yours.

Nest is up and running? Give it a restart

The first thing to try, probably not surprising, is turning off the thermostat, then turning it on again. Settings> Reset> Restart> OK .

While you're waiting for your Nest to boot up, go ahead and restart your router, too , Unplug it, wait for 30 seconds, and then plug it back in.

These fresh starts can update your thermostat and router settings so they "talk" to each other again. To see if it worked, sign into Nest Home and See if it says "online" under the photo of your thermostat. If it says "Offline," then we'll need to keep troubleshooting.

Watch this:

Nest's Learning Thermostat gets even smarter, easier. ..


Check the batteries

If the Nest's battery level gets below 3.6V, it will stop connecting to your Wi-Fi. On the thermostat go to Settings> Technical Info> Power . The battery voltage should be the first number you see. If the voltage is low, there may be a problem and your nest may not be properly charged. Unplug it from the wall, then plug it back to see if that helps.


If the batteries are fine, try resetting your router and your nest. Here is a quick how-to on how to do a router reset . To reset your Nest, go to Settings> Reset> Network> Reset> Confirm . Now, go to Settings> Network and follow the onscreen directions to reconnect your Wi-Fi with your thermostat.

This step can take a while, but it usually solves any lingering problems.

Here are our picks for the best smart home thermostats for 2018.

For the best sleep, set your thermostat to this temperature .




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