"We're aware of a problem with using Nintendo Switch and the latest Pokémon game, which affects a limited number of Roku devices," an email to CNET said. "We are launching a software update to fix this issue. Affected users can search for the update under Settings> System> Software Update."
While waiting for the update, Roku suggested that users who experienced the problem put their console in airplane mode (which disconnects it from the network). According to Reddit users, Roku sticks and TVs are affected.
The problem is caused by the Y-Comm service of the games, which constantly searches for other Pokemon players in the same wireless network and online, according to one Reddit user. Roku devices seem to confuse Pokemon's data with their own data packets and crash because they can not read them.
The Pokemon Company did not respond immediately to a request for a comment.
Roku added instructions on Tuesday explaining what to do if your device restarts while playing the new Switch game.
"We provide a software update to users affected by the issue, or you can manually check your Roku device for an update if it is not restarted," the support page states ,
To search for a manual update, you need to:
- press the Home button on the Roku remote
- scroll down until you select Settings
- select System Update  The Roku The device then looks for a software update and installs it. After that, the company returns to normal functionality. The software update is called 9.2.0 Build 4701 for Roku Player ($ 35 at Amazon) and Roku Streaming Sticks and 9.1.0 Build 4501 or 9.2.0 Build 4601 for Roku TV ,
If your Roku device keeps rebooting, you must turn off the Nintendo Switch or put it into airplane mode. Disconnect the power cord from the Roku device and reconnect it to restart. and then follow the above steps.
Originally released on 18 November.
November 19 Update: Adds instructions from Roku.