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Samsung: We will announce Galaxy Fold Timing "in the coming weeks"

Samsung has not given up Galaxy Fold not even 45 days after it was scheduled to launch its first foldable phone in the US on April 26. A Samsung spokesman assured CNET in an email, "We'll announce the timing in the coming weeks." The company has stopped its $ 1,980 luxury unit at April 22 due to screen breaks, with and bulging under the screen occurring on test equipment , Samsung has by no means specified a specific timeframe, but this is a new confirmation that the world's largest smartphone maker is still planning to bring the Galaxy Fold to market. In May, Samsung CEO DJ Koh said that the US launch of Fold " will not be too late ". The CNET Galaxy Fold remained intact during the period under review.

The Galaxy Fold is not the only Samsung product to be reset. The Galaxy Home Smart Speaker controlled by Samsung's Bixby Assistant, is scheduled to appear later this year, a year after its first announcement and many months after its scheduled April window , These delays are unusual for Samsung, a brand that launched its smartphones very soon after launch.

The fold is a mitigation because Samsung is working behind the scenes to fix the screen issues that caused the damage in the first place before the $ 2000 devices fell into the hands of the Customers arrive. What is not clear is how many customers are still willing to pay for the state-of-the-art phone, which halves even after Samsung has strengthened the display.

  Samsung Galaxy Fold-56

Samsung says the Galaxy Fold is coming yet.

Angela Lang / CNET

Best Buy recently canceled its pre-orders for Fold which means that interested fold owners would have to pre-order again when the phone is back on sale. Samsung's recent silence raises doubts Samsung's ability to ship its foldable device in June a timeframe suggested by an email from AT & T to its pre-order customers in April , Samsung also sent an e-mail to pre-order customers, stating that they would cancel their Galaxy Fold order by May 31 if buyers opt out. The technology giant will not charge credit cards until the Galaxy Fold is delivered.

AT & T did not respond to new requests for comments on the start of the Fold timeline. A T-Mobile spokesperson said, "Please contact Samsung for more information about Samsung Galaxy Fold T-Mobile has not opened any pre-orders for this device. "

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Our Galaxy Fold did not break. The following is good and …


Well, that's awkward …

Samsung's delay in Galaxy Fold puts Samsung in an awkward position. As the world's largest phone manufacturer and the first major brand to announce a foldable phone Samsung's reputation as an innovator is on the rise, especially after its spectacular revelation on February 20.

Samsung's problems underscore how risky and fragile the concept of a foldable phone really is. Foldable phones represent a new type of device designed to maximize screen size without increasing the overall size of the device. The technology giant wanted to play a pioneering role and strengthen its reputation as an innovator in the transition to the next big company.

Until Samsung and other brands can dispel the fears of shoppers, the future of foldable phones is precariously in balance. Intense criticism can affect future sales and shake consumer confidence in the concept of folding phones in general.

The Galaxy Fold's ability to lead the up-and-coming category could be called into question when buyers turn their backs on innovative design or opt for a rival model such as Huawei Mate X or TCL or a rumored foldable phone like the Motorola Razr . On the other hand, these other companies have the chance to learn from the mistakes of Galaxy Fold .

Why was the Galaxy Fold display damaged at all?

Several early investigators have found damage to the screens on their Galaxy Fold loaner machines, which rendered the foldable phones unusable. The photos of the damaged wrinkles ranged from a completely darkened screen to a bubbling device, with one part of the screen white and the other half darkened.

The Fold has a horizontal clamshell design, with hard glass halves closing like a book to protect a delicate 7.3-inch plastic display inside. Samsung even has a case in the Galaxy Fold Box as additional armor for the glass exterior, in case you drop the phone.

There may be a reason why some of the phones have been damaged. Two reviewers had a total screen failure as they removed a thin plastic wrap on the screen of the Galaxy Fold. There is a small gap between this film and the edge of the display, which has led to ambiguity about the nature of the film.

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Samsung Galaxy Fold explains problems


It is not immediately apparent if the plastic layer is part of the phone or if it is the film you normally see on devices to keep screens free from dirt and lint during shipment and storage.

Bloomberg's Mark Gurman found out the hard way that the latter was not the case. He tweeted about his tester last week: "The screen of my Galaxy Fold tester is completely broken and unusable in just two days – hard to know if it's common or not."

YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after subtracting the shift from his Galaxy Fold review section.

he tweeted . "It's NOT a screen protector – DO NOT remove it."

However, the protective film is not the only cause of Samsung's early problems. CNBC's Todd Haselton flickered on the left side of his review sample. Dieter Bohn von der Verge also had problems with Bohn's screen, which formed a bulge below the surface. Also on Tuesday, YouTube reviewer Michael "Mr. Mobile" Fisher found a bump under his Galaxy Fold screen.

Read : Galaxy Fold Can not Have a Useful Thing

These reports of a flawed Galaxy Fold are a nightmare for Samsung, the first big brand to have a foldable Telephone sold. The Fold – which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen on the inside, and a price tag of nearly $ 2,000 – is a big risk for the technology giant.

Do I have to worry? [19659015] While the reported issues make the affected Galaxy Fold unusable, they are in contrast to the unfortunate Galaxy Note 7 which was found to be overheated and sometimes inflamed, not dangerous.

What is Samsung? do to fix the problem?

We know that Samsung does three things:

  • Faulty device investigation.
  • Reinforcement of the inner plastic screens for the final production units.
  • Clarification of packaging for communication with fold owners in order not to strip a protective layer.

Samsung said in a statement, "We will take action to strengthen the screen protector, and we will also improve the screen maintenance and use guide, including the protective layer, to help our customers get the most out of their Galaxy Fold." [19659046] http://www.cnet.com/ "height =" 110 "width =" 196 “/>

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People are trying out the Galaxy Fold for the first time


We also asked Samsung what happend when buyers can be sure that their folds will not break, and how Samsung will make clear what future fold owners should and should not do to protect their phones.

So far, Samsung has not answered these specific questions, but has stated that owners of Fold should contact Samsung Customer Service (1-800-SAMSUNG) if they have any problems. We hope to learn a few more details before the folding devices go on sale.

Read : Attracting buyers could be Samsung's best way out of this Galaxy Fold mess.

What does this fold incident mean for Google Android support?

Google's support for the category of foldable phones is unshakeable. Stephanie Saad Cuthbertson, senior Android director of Google, said at its annual Google I / O conference on May 7, that foldable phones "open up a whole new category, which, though early, is the future of mobile telephony

Android Q, the upcoming update to Google's mobile operating system, focuses on App Continuity, the software that allows cell phones like the Galaxy Fold to quickly move an active app from one screen to another and, for example, one Align small screen on the other can be outside on a larger screen on the inside and back again without missing a punch. Because developers typically do not create apps for foldable screens, standardized developer tools and best practices help these apps work better on foldable screens.

Google's continuing role here suggests that the problems of folding are more of a pothole than a roadblock on the way to folding phone designs.

What is this film layer on everyone's lips?

Let us first turn to the film layer. I received my test device on Monday morning, then shot an unboxing video and feared I'd forgotten to remove that plastic layer – what would the YouTube viewers say ?!

It has been found that a very thin plastic film that covers the foldable phone's 7.3-inch display is a protective layer that helps protect the phone from damage.

You can see the edges of this layer here on my review sample:

  Galaxy Fold Screen movie "data-original =" https://cnet4.cbsistatic.com/img/e6ysdqHyAHNeQ6qDg5xRwOEkO9g=/2019/04/18/00727fc0 -f355-4872-a7df-1a97b98c3254 / galaxy-fold-screen-film.jpg [19659063<galaxy-fold-screen-film[19659064<SeeingAndyoucanaathinlineinstructingthescreenjustbehindtheLunetteThisisthelayerofprotectiontheSamsungwantedtocapture</p>
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Angela Lang / CNET

Okay, now it's clear: Whatever you do, do not pull that movie back. It's part of the screen and bad things happen when you remove it.

But even here the protective layer is not the whole story, as two other reviewers, Haselton and Bohn, said they did not remove the film and still had problems rendering the fold unusable. So what's up?

What's up with the screen of the Galaxy Fold?

The Galaxy Fold has a completely different screen setup than any other phone. There's a 4.6-inch display on the outside that's covered with Gorilla Glass – that's the same as other Galaxy phones like the S10 and S10 Plus ($ 900 at Walmart) . Inside, however, the screen is made of a plastic (polymer) that Samsung calls the Infinity Flex Display.

Samsung created this with a new process and special adhesives that can withstand the bending and bending of the screen without breaking. The screen protector should stay in place to prevent damage to the underlying display – this is what actually makes your "display" light up. Without the hardness of the glass that covers the sensitive display, the fold is more vulnerable, which is clearly noticeable.

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What it's like to watch Netflix on the Galaxy Fold

Angela Lang / CNET

Is there anything else on the test phones?

Yes. Appraisers received early production models. This means that these are not the final verification units and may be vulnerable to certain issues that Samsung may be able to resolve before the Fold gets into the hands of the buyers.

For example, I've been told that my review sample is an unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Likewise, I was warned that call quality might be compromised as the phone is not optimized for US tapes.

While fully testing this Galaxy Fold reviewer, I refuse to accept a review until I receive the final CNET series model ordered.

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Take a look at the Samsung Galaxy Fold Stress Test


Did Samsung say you should not remove the movie?

It is not clear if Samsung has thoroughly informed every reviewer who received a phone about the screen protector. There was no instruction in my box – no literature at all – but no other clue, like a pull tab, that you should remove it.

I almost did it anyway. As a reviewer I want to experience the phone as "clean" as possible. That is, everything that I can peel off will come off. I emailed Samsung on Tuesday to get more information about this shift. A spokesperson said, "Galaxy Fold has a special protective coating, it's not a screen protector, so do not try to remove it."

The Company Further Clarified Its Position:

"Some Reviewers Claimed to Have Removed the Top The Galaxy Fold's main display has one top protective layer that is part of the display structure to protect the display from accidental scratches Removing the protective layer or adding adhesives to the main display We will ensure that this information is clearly provided to our customers. "

Samsung added this statement

"The protective coating is part of the display structure designed to protect the screen from accidental scratches." The Galaxy Fold's main display is a new, advanced polymer layer and adhesive The display is flexible and durable enough to withstand repeated folding operations Since the main display is made of polymer, the additional SC For protection against impact, the display is installed in the display, so it should not be removed by force. Note that the protective layer is not integrated in the display. Contact Samsung Customer Service at 1-800-SAMSUNG as soon as possible to prevent further damage to the display.

Desmond Smith, director of Creative Content and tech evangelist at T-Mobile, tweeted that the carrier's final series models are labeled with a warning on the packaging over the Galaxy Fold's screen: [19659039]] But removing the screen layer from the fold is not the only problem

While removing the plastic wrap was a problem for some, it is not clear what the protective foil will do or how the removal will affect the screen's behavior Bohn and Fisher suspect that a piece of dust or dirt has accumulated under the screen to create the bulge he felt and a slight distortion on the surface of the fold.

Meanwhile, Haselton noticed a persistent screen flicker over the left half of the screen, and we know that two batteries, one on each side, work together to form a single source of energy. I'm not an electrical or chemical engineer, but I'm wondering if this might indicate a battery problem. Hopefully we will all find out one way or the other.

In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early production phones and reputation.

Why are bendable screens made of plastic at all?

At the moment, glass does not bend so well. This is the work of Corning – the manufacturer of Gorilla Glass, which covers most high-end phones – . However, do not expect bending glass to save second-generation foldable phones. It will not be ready for some time.

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The bendable glass, which becomes a foldable Cover shapes …


Published on April 17, 2019. Last Updated on May 31 and June 7, 2010 at 8:05 pm.

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