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Home / Tips and Tricks / Some shiny new Pixel 3s do not register SIM cards & Google puts their feet on a solution «Android :: Gadget Hacks

Some shiny new Pixel 3s do not register SIM cards & Google puts their feet on a solution «Android :: Gadget Hacks



You've just brought a brand new Pixel 3 from the Google Store, and you just insert your SIM card to see that the phone does not recognize it at all. No matter what you do, the SIM card will not be registered and your Pixel will not connect to your mobile network. That happened to me and some other Pixel 3 owners. The good news is that a fix is ​​coming, the bad news is that Google has no date for this fix.

After talking to a Google support specialist, I learned that Google is aware of this situation. They believe that it is a software issue that needs an OTA fix to fix. Google usually sends out only one software update per month: the monthly security patch. According to the two different Google support specialists, Google does not want to change this behavior. Instead, it will "fix the problem of the SIM card with this month's security patch".

But here's the problem: At the time of this writing we still have seven days a month. Ideally, Google would ship the October security patch before the end of the month. However, when I asked for a date for this patch (and after the fix for this important issue), they could not give me anything specific. This means we can expect the patch to be released by the end of the month, so we can finally use our phones.

At least I can make emergency calls?

Pixel 3 launched on October 9, and many people who pre-ordered had their handsets in their hands until October 17. If that lasts until Halloween, it means people like me stuck for two full weeks without cell service. Luckily I have other phones to use, but what about people who rely on their Pixel 3 or 3 XL as their only phone?

At least for me that makes no sense. Without SIM card functionality, the phone is virtually useless – especially if you are not at home. You might think that a solution to this problem would be Google's top priority, but they take their time.

We will update this article if we learn more about it, including when (or if ) A fix will eventually be issued. In the meantime, let us know in the comment section below if you also experience SIM-Gate on your Pixel 3.

Compare Pixel 3 with other phones

Cover image and screenshots of Jon Knight / Gadget Hacks

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