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Home / Tips and Tricks / The Galaxy Fold screens are breaking and there is a delay: all you need to know

The Galaxy Fold screens are breaking and there is a delay: all you need to know

One week since Samsung first brought the Galaxy Fold into my hands, the foldable phone has suffered an escalation of issues that reportedly led Samsung to announce the device's release on April 26 to delay] until May. Samsung did not respond to a request. The difficulties began when four early production test units screen breaks, flicker and in one case a bulge occurred. The mounting issues have overshadowed other customer concerns about the permanent wear of the seam or wrinkles as the phone bends in half.

This is an unpleasant position for Samsung, the first major brand a foldable phone. In light of last week's reports of breaking the Galaxy Fold screens, the conversation has turned from general excitement to finger pointing and concern. Twitter, Reddit, and other social networks have exploded in the 1

9459003 Crazy Dialogue which blames everyone at Samsung for dropping the Galaxy Fold to reviewers, two of whom may have accelerated the collapse of their foldable review units by flaking it turns out that they should never replace each other.

The CNET Galaxy Fold test unit is undamaged.

The problems of Samsung underscore how risky and fragile the concept of a foldable phone really is. Foldable phones represent a new type of device designed to maximize screen size without increasing the overall size of the device. After using the handset in fully open tablet mode, just close it to carry it around, and use a smaller outdoor screen for smaller tasks, such as walking. For example, tracking your messages, navigating the map, and accepting or rejecting calls. Samsung certainly wanted to stay ahead of the pack and establish the reputation of being an innovator in the transition of the smartphone to the next big thing.

"A limited number of early Galaxy Fold samples were provided to the media for review," said the company in a statement last Wednesday. "We have received a few reports on the main presentation of the samples provided, and we will thoroughly investigate these units to determine the cause of the matter."

Until Samsung and other brands can stabilize the fears of future buyers foldable phones hang precariously on the scales.

Photos of the damaged phones ranged from a completely blackened screen to a bubbled device and one with a portion of the screen was white and the other half was black. The curious buyers and those who pre-ordered the phone are waiting for answers: What went wrong? Does this affect all wrinkles or just this early run? Where can buyers turn when something happens to their fold?


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Samsung Galaxy Fold Problems Explained


The Fold uses a horizontal shell shell, with hard glass halves closing like a book to protect a delicate 7.3-inch plastic display. Samsung even offers a case in the Galaxy Fold Box as additional armor for the glass surface should you drop the phone.

There may be a reason that some of the cell phones have been damaged. Two testers experienced a total screen failure when removing a thin plastic film running along the screen of the Galaxy Fold. There is a small gap between this film and the bezel edge of the display, which has led to confusion about the nature of the film.

It is not immediately apparent if the plastic layer is part of the phone or if it is the film you normally see on devices that keep screens spotless and lint free during transport and storage.

Mark Gurman of Bloomberg has found this hard, that the latter was not the case. He tweeted about his tester last week: "The screen of my Galaxy Fold tester is completely broken and useless after two days, hard to know if it's common or not."

YouTube reviewer Marques "MKBHD" Brownlee had a similar experience after seeing the layer of his Galaxy Fold report had subtracted unity.

"PSA: There is a layer that appears on the display of the Galaxy Fold like a screen protector", he tweeted . "It's NOT a screen protector – DO NOT remove it."

But the protective film is not the only source for Samsung's early problems. CNBC's Todd Haselton experienced a screen flicker on the left side of his review sample. Dieter Bohn of Verge also had problems: Bohn's screen formed a camber below the surface.

These reports of a flawed Galaxy Fold are a nightmare for Samsung, the first major brand to sell a foldable phone. The Fold, which has a 4.6-inch screen on the outside, a bendable 7.3-inch screen inside and a price of nearly $ 1,980, poses a huge risk to the tech giants.

Intensive criticism at the outset could harm the future and shake consumer confidence in the concept of foldable phones in general. The Galaxy Fold's ability to lead the up-and-coming category may come under fire as buyers turn their backs on innovative design or opt for a rival model like Huawei Mate X TCL's upcoming designs or a rumored foldable Phone like the Motorola Razr . As far as we know, the Galaxy Fold will be available in the US on April 26th with AT & T, T-Mobile and selected Samsung Experience stores. It can also be preordered online. I contacted T-Mobile and AT & T and asked for a comment on how they can help buyers of Galaxy Fold in case something goes wrong.

T-Mobile responded, "We set options for our customers, please stay tuned." AT & T did not respond to a request for comment.

Samsung responded:

"We take all necessary measures to ensure that information about the protective layer [the] is clearly delivered to our customers." Materials in the Galaxy Fold-Box, In the Quick Guide you will find information about Samsung.com will have special Galaxy Fold FAQs for users who want to learn more about maintaining the Galaxy Fold, including information about the protective layer, and the sales staff and customer service are trained with information on the top layer of protection. "[19659034] Is Samsung delaying the launch of Galaxy Fold?

That's the word on the street. Samsung will allegedly postpone the launch date to "in the coming weeks". We hope that this means May. Samsung has not responded to multiple requests for delays in recent days.

Why is Samsung delaying the shipping date of April 26 and what should I do if I bought one?

Samsung has likely moved the Galaxy Fold's shipping date to investigate (and hopefully fix) the cause of the flickering screen and under-screen curl two of the reviewers were experiencing. The company is also likely to produce new packaging for all manufactured Galaxy Fold phones that will make it clear to future owners not to pull the plastic film off the screen of the Fold.

Finding the folds that have already been made and replacing the packaging – perhaps an outer packaging or a large-format brochure in the box – will take some time.

What is this film class talking about? 19659032] First we want to address the film level. I received my test device on Monday morning, then shot an unboxing video and feared that I forgot to remove that plastic layer – what would the YouTube viewers say ?!

It turns out that the foldable phone's 7.3-inch display, which looks like a sheer plastic slide, is critical to keeping the phone from being damaged.

You can see the edges of this layer here on my review sample:


If you look closely, you'll see a thin line hugging the screen just behind the bezel. This is the protective layer that Samsung wants to keep firmly in place.

Angela Lang / CNET

OK, now it's clear: Whatever you do, do not pull this movie back. It's part of the screen and bad things happen when you remove it.

But even here the protective layer is not the whole story, because two other critics, Haselton and Bohn, said they had not removed the film, still had problems rendering the fold useless. So, what's up?


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What about the screen of the Galaxy Fold?

The Galaxy Fold has a completely different screen setting than any other phone. On the outside is a 4.6-inch display covered with Gorilla Glass. This is the same as other Galaxy phones like the S10 and the S10 Plus ($ 961 on Amazon) . Inside, however, the screen is made of a plastic (polymer) material called Samsung's Infinity Flex Display.

Samsung has developed this process with a new process and special adhesives to withstand bending and bending of the screen without breaking. The screen protective layer should stay in place to avoid damaging the screen below – this is what actually makes your "screen" shine. Without the hardness of the glass to cover the delicate display, the fold is more susceptible, as shown clearly.

<img src = "http://www.cnet.com/" class = "lazy" alt = "galaxy-galaxy-fold-80" data-original = "https://cnet2.cbsistatic.com/ img /YEAJYeW8MYOPLfhaS1bPDROSf7I=201/04/04/18/c62c0042-50be-4a3c-9cb3-2e10e984af1/galaxy-galaxy-fold-80.jpg[19659054obagalaxy-galaxy-fold-80/909090onauta-80-dold-80-gold-80-GalaxyFold

Angela Lang / CNET

Is there anything else on the test phones?

Yes. Reviewers received early production models. This means that these are not the final test units and that they may be vulnerable to certain issues that Samsung might be able to fix before the fold reaches the buyers' hands.

For example, I was told that my test device is not unlocked European version that does not support US services like Bixby Voice, Samsung Health and Samsung Pay. Also, I was warned that call quality might be compromised because the phone is not optimized for US bands.

While fully testing this Galaxy Fold reviewer, I am suppressing a rating until I get the final production model CNET ordered.


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Did Samsung say you should not remove the movie?

It is not clear whether Samsung has thoroughly informed any reviewer who has received a phone through the Screen Protector. There was no instruction in my box – in fact no literature – but no other indication, like a pull tab, that you should remove it.

I almost did that. As a reviewer I like to experience the phone as "clean" as possible. That is, everything that I can peel off will go away. I emailed Samsung for more information about this shift on Tuesday. A spokesman said, "Galaxy Fold is made with a special protective layer, it's not a screen protector – try to remove it."

The Company Further Explained Its Position:

"Some critics have reported removing the tip The Galaxy Fold's display has an upper one Protective layer that is part of the display structure to protect the screen from accidental scratches Removing the protective layer or adding adhesives to the main display We can ensure that this information is clearly passed on to our customers. "

Samsung also added this explanation :

"The protective coating is part of the screen structure that protects the screen from accidental scratches. The main display of the Galaxy Fold consists of a new, highly developed polymer layer and an adhesive that is flexible and robust enough to survive repeated folding operations Main display is made of polymer, the additional protection element you are at Or t and place to protect against shocks. It is built into the display and should therefore not be removed by force. Consumers who find that the protective coating is not integrated into the display should contact Samsung 1-800-SAMSUNG Customer Support as soon as possible to prevent further damage to the display.

Desmond Smith, director of creative content and a tech evangelist at T-Mobile tweeted that the final production models of the freight forwarder appear with a warning on the Galaxy Fold screen packaging:

But flipping off the fold screen layer is not the only issue

Although removing the plastic film was a problem for some, it is not clear what the protective film does or how it affects the screen's behavior That two of the reviewers leave the protector turned on, Bohn suspects that a piece of debris might have accumulated under the screen to create the camber he felt and a slight distortion on the surface of the crease.

Meanwhile, Haselton watched a persistent screen flicker across the left half of the screen you know that has two batteries, one on each side , work together to form a single power source. I am not an electrical or chemical engineer, but I wonder if this might indicate a battery problem. I hope we all find out in one way or another.

In any case, the risky design of the Galaxy Fold has caused some inconsistencies that could damage its early production phones and reputation.

Why are pliable plastic screens in the first place?

Right now glass glass does not bend so well Corning – the manufacturer of Gorilla Glass, which covers most high-end phones – is working on it . However, do not expect bending glass to store second generation foldable phones. It will not be ready for some time.

If I ordered the Galaxy Fold, should I cancel it?

If you're really interested in having the Galaxy Fold, I recommend the wait-and-see approach. We do not know how widespread the problem is and whether it is a faulty stack or the entire setup. I'm not saying, do not worry, but let's see what's going on. My own test device did not detect any abnormalities after a week of use (I did not remove the plastic layer), but I keep an eye on all the problems.

The reported problems make the affected Galaxy Fold useless. So far, however, the appraisers have not hinted at any truly dangerous behavior, in contrast to reports that some batteries were overheated in the ill-fated Galaxy Note 7 and sometimes fire caught PR disaster in their hands. I am confident that a defective Galaxy Fold will be fully refunded if it happened to you. Nevertheless, we will hopefully get a more concrete explanation before the Galaxy Fold officially goes on sale.


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What is Samsung doing to fix it?

Samsung is aware of the issues and works with reviewers to replace broken devices to find out what went wrong (see the above statements).

In addition, we asked Samsung what happened, whether buyers can be sure that their wrinkles will not break, whether Samsung will grant a refund when customers cancel their order, and how Samsung will make clear what future owners of Folds should and should be.

So far, Samsung has not addressed these specific questions, but has said that Fold's owners should contact Samsung Customer Service (1-800-SAMSUNG) if problems arise. We hope to learn a few more details before the foldable devices go on sale. In the meantime, it deals with CNET's Galaxy Fold .

Originally published on 17 April and updated regularly.

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