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The three most common problems with Google Home and its solution



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The lights are on, but who can troubleshoot if Google Assistant does not respond from your Google homepage?


Chris Monroe / CNET

Thanks to the power of Google Assistant, Google Home's intelligent speakers will answer nearly all your questions. But if something goes wrong with your device, you can not just ask, "OK, google, what's wrong with you?" find a solution. However, there is likely to be a quick and easy fix for any issues that impact your Google Home speaker or hub.

While generally fairly reliable, Google Home speakers and advertisements may experience disruption from time to time. Not to mention relying on other devices on your home network-your modem and routers, smart home hubs and bridges, and your smartphone. If one of these errors occurs, your router breaks down or a jumper is pulled out, the entire system may collapse.

If Your Google Home Equipment Suddenly Stops Responding, Stubborn, or Responding to Nothing You Say Below are three of the most common Google Home issues, as well as troubleshooting information.

The Google Home app does not recognize devices.

When you try to set up a new Google Home speaker or hub, the "No devices found" error is the Google Home equivalent to the blue screen of death. You can not do anything until you find out what causes it.

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Your Google Home app searches the room for compatible devices. If nothing you need to fix the problem.


Screenshot by Dale Smith / CNET

If you see the message "No devices found" when setting up your device with the Google Home app, you can find troubleshooting information here. Note that some steps are slightly different for iPhones and Android phones.

For iPhone

Make sure Bluetooth is turned on.

1. Tap Settings > Bluetooth .

2. Make sure the toggle is on.

Make sure you have the latest version of the Google Home app installed.

1. Open the App Store .

2. Tap your user icon in the top right corner.

3. Scroll down to see a list of apps that need updating.

4. Select either Refresh All or search the Google Home Page and select Refresh .

Close the Google homepage and restart it.

1. Double-click either the Home button or slowly swipe up from the bottom of the screen to open the App Switcher.

2. Swipe up and off the screen with the Google Home app.

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Some troubleshooting steps in Google Home are different for iPhones and Android phones.


Angela Lang / CNET

For Android phones

Make sure that Location Services is enabled.

1. Tap Settings > Security and Location > Location > Use location.

2. Make sure that the switch is activated.

3. Tap Settings > Apps & Notifications > Google Home App > Permissions > Location .

4. Make sure that the switch is activated.

Make sure you have the latest version of the Google Home app installed.

1. Open the Google Play Store.

2. Tap the symbol of three stacked horizontal lines in the upper white bar.

3. Tap My Apps and Games .

4. Select either Refresh All or search the Google Home Page and select Refresh .

Close the Google homepage and restart it.

1. Tap Settings > Apps & Notifications

2. Search the Google Homepage App.

3. Tap Force Stop .

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On Android phones, the location services must be enabled for the Google Home app to communicate with your devices.


SOPA Images

For iPhones and Android Phones

Connect directly to your Google Home device over Wi-Fi.

1. Tap Settings > Wi-Fi.

2. Browse the list of available Wi-Fi networks by either " GoogleHomeXXXX " (where XXXX is a sequence of numbers) or by the name of the Google Home device that you specified during setup (for example, "Kitchen") ").

3. Tap your Google Home device to connect. [19659006] 4. Open the Google Home app to set up your device.

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The ability of Google Home to differentiate your family based on their voices is great, but when it stops working, it's time to retrain it.


James Martin / CNET

Google Home does not recognize my voice

Your Google Home knows your voice and can recognize all of your family members by their voice. However, in some cases, the system may not work properly and Google Home can not tell you who it is.

In this case, the issue can usually be resolved by re-training Google Home to recognize your voice.

For both iPhones and Android phones

1. Open the Google homepage app.

2. Click on her personal symbol in the lower right corner.

3. Type in Google Assistant at Other Settings .

4. Tap Assistant at the top of the menu bar.

5. Tap Voice Match > Resume your vote with your assistant .

6. When asked if you want to Cancel or Rebuild select Rebuild .

7. Follow the prompts to speak to repeat the training sentences.

Google Home can not connect to my lights or the smart home. It's the brain behind her entire smart home. But if you suddenly can not switch on the light or the air conditioning with your voice, you might think that a smart home is not a brilliant idea. Follow these steps:

First, verify that you can control your smart home devices through their apps. Brands such as Phillips Hue, Ring Doorbells, and Nest Learning Thermostats each have their own apps that you can use to control their equipment. If you miss one or more of them, go to the App Store or Google Play and download them by searching for the product name.

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Leslie Gornstein / CNET

If you can not control your smart home directly make sure the devices you want to operate are connected to your network.

For example, if you can control your lights via the Hue app the problem is probably not with the bulbs (which means the problem might be on your Google homepage).

Next, make sure you're using a mobile device with the same Google Account that's currently linked to the Google homepage.

For iPhones and Android Phones

1. Open the Google homepage app.

2. Click on her personal symbol in the lower right corner.

3. Verify that the listed current account is the same Google Account linked to the Google homepage.

4. If not, tap the arrow next to the account name and select the account associated with the Google homepage .

If all else fails, restart your entire network. Unplug the power cord, wait about three minutes, and then plug in one at a time in the following order. Wait until all devices are fully powered up before starting the next one:

1. Your modem.

2. Your router (if it's disconnected from your modem).

3. Any smart home hubs or bridges.

4. Your smart home equipment, including smart lights, switches, locks, doorbells, and cameras.

These tips will hopefully help your Google Home run smoothly for a long, long time. Write comments in the comments section to check for other issues with your Google homepage, and we'll review the fix.

In the meantime, have you cleaned your Google homepage lately? If not, you may not be able to make the most of it. See our extensive list of Google Home Quick Tips for how to control your Smart Home like a boss.

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