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Troubleshooting Unloaded Web Pages



  Angry man on the cell phone is gesturing on a laptop.
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It's frustrating when a website is not loaded. Your connection, software or website can cause the problem. There are some ways to fix the problem and access a website, even if it is not available.

Check your network connection.

First, check your network connection. Wireless connections can be interrupted at any time. Make sure you're connected to the right network. An easy way to test this is to visit a popular website like Google or Facebook. When the site loads, you are connected!

If the site does not load, make sure your device is not in airplane mode. On smartphones, tablets, and many Windows desktop and laptop computers, you can disable all communication. Some Windows laptops also have dedicated flight mode buttons that you can press accidentally. Therefore, check your device settings for all cases.

If you can not access any web sites, make sure your computer is connected to your network. Check your wireless settings, or make sure that the Ethernet cable has not slipped out when using a wired connection. If you are sure that you are connected to your local network, it may be because of your Internet connection, which causes the problem.

 The menu

The best way to check this is to look at the lights on your router or modem. Each router is different, but most have a clear indication of connection status. If the light next to the Internet icon is red or orange, it is likely that you are not connected to the Internet.

In many cases, the problem can be resolved by restarting the router and modem. To do this, unplug your modem and router, wait 10 seconds, then reconnect it and try again on the website.

If the problem persists, you can connect to your local network hardware for more information. Traditional routers have an admin panel that you can access through your web browser. Typically, you will find the web address along with the default user name and default password on the side of the network hardware. It's usually something like 192.168.0.1 or 10.0.0.1. If you have a mesh router system based on a mobile app, start the app instead.

Most routers provide information about your connection status. If you can not connect to the Internet, you may receive more information or even an error code. You can then make a note of the error and contact your service provider to fix the problem.

Finding Error Messages in Your Browser

Error messages are handy because you know exactly what's going on. Use this information to try to resolve the problem or at least rule out problems with your hardware or software. Some of the most common mistakes you may encounter are:

  • 403 Forbidden: You are not allowed to access this page. Check the address and try again.
  • 404 Page not found: The page you are trying to access no longer exists. Check the address and try again. This may mean that the webmaster has moved the page or an error has occurred.
  • 500 Internal Server Error: There is a problem with the server hosting the website. You can not fix this. Try again later.

Check what these and other common errors on the site mean in detail and how to fix them.

You may disable disabling software.

Ad blockers are browser extensions that often interfere with the rendering of websites. If you're using one of these extensions, disable it in your browser and reload the site. If this fixes the problem, you may want to add the site to your adblocker's whitelist so that it will not block the site in the future.

Some security software may also interfere with your computer's Internet connection. This includes antivirus, anti-malware and firewalls, including third-party applications such as NetLimiter (Windows) and Little Snitch (Mac). If you are running one of these applications, temporarily disable it or check your blacklist, and then try to reload the page.

It's also a good idea to look for malware on a regular basis. Some malware (especially ransomware) prevents your computer from accessing the Internet. In this case, you may experience problems with multiple websites.

 TripMode

Some apps also block Internet access. For example, TripMode is an app for Windows and Mac that prevents local software from accessing the Internet when it is bound to store data to a mobile device. A whitelist with apps is used so all apps are blocked by default.

If you are using TripMode (or something similar), do not forget to enable access where relevant. Same goes for some productivity-enhancing apps like Cold Turkey.

Try another browser.

 Mozilla Firefox and Google Chrome browser logos.

Some sites do not handle specific browsers. This is often the case if you use a browser with a lower market share, such as Safari or Edge. It's always a good idea to install multiple browsers. Google Chrome and Mozilla Firefox are a good choice as both have a large market share.

When you try to load a Web site and a blank screen appears, your browser may be the problem. Try switching the browser the next time you encounter unexpected behavior in web applications, inconsistent scrolling, or elements that are not displayed correctly.

If the site you're trying to access is particularly old, you might want to see if it opens in Internet Explorer.

Check your DNS.

The Domain Name System (DNS) works like an address book. It compares domain names (like google.com) with IP addresses (like 1.2.3.4). If your DNS server is slow or has problems, you can not access specific Web sites.

Changing your DNS server can also speed up your connection. If you use servers like those provided by Google (8.8.8.8 and 8.8.4.4) and Cloudflare (1.1.1.1), they are almost certainly faster than those provided by your service provider.

You can change your DNS server to device-based or to your network hardware. If you opt for the latter, it will affect all devices connected to your network. In this article, you will learn how to change your DNS server on any device. Which DNS server you choose depends largely on your location. Here you can find out which DNS server in your area is the fastest.

Restart your computer.

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When you restart your local hardware can solve many problems, including network problems. Restarting your computer resets the network connection and any potentially crashed and problematic software programs.

Would this be a troubleshooting guide if we did not suggest turning the computer off and on again?

Try Another Device

Try accessing the site from another device connected to another network. A mobile device with only a cellular connection is a good choice.

You can also try to connect to the site if your mobile device is on the same network. Depending on the results, you can isolate the problem either as a local network problem or as a computer problem.

Is the website unreachable?

Sometimes websites just do not work. It also does not always display an error message. In some cases, the page seems to be loaded only forever. In this case, visit one of the following sites:

Enter or paste the web address you want to access and execute the test. If the site is not available to everyone, you can try again later.

If the site is unavailable to anyone else, it's most likely your problem.

 Down.com

Accessing a cached version of the site

If the site is unavailable or you have performed all the necessary steps, you may want to try running a cached version of the site access. A cached version of a Web site is a snapshot of it stored on another server. Google is the best resource for cached versions of websites because the search engine indexes more websites than any other.

Go to Google Search, paste the URL of the site, or type in the search box and click Search. The website should be at the top of the search results. Next to the web address is a small down arrow. Click on it and then on "Cached".

 In Google search results, click the down arrow next to the web address, and then click

The web page. At the top of the page you can see when the snapshot was taken. When you click a link on the page, you navigate away from the cached version of the Web site. You must access the cached version of each page you want to view the same way.

If the "Cached" button does not appear, Google has not indexed this site.

Reviving Dead Websites with the Wayback Machine

Google Cache is only for sites that have recently worked. If the website you're trying to access has been offline for a while, you may need to contact the Wayback machine. The Wayback Machine is run by the Internet Archive and is a site-preservation tool that works much like Google Cache.

On the Wayback Machine homepage, paste or enter the site URL into the address field. Click Browse History to see cached versions of this site.

RELATED: Accessing a Shut Down Web Site

Sometimes, Web Sites Just Do This Work

If a Web site is not available, you can do little about it, be it because, you try again later. If it's a high-profile website like YouTube or Twitter, it's probably inactive for just a few minutes. However, smaller sites can no longer be displayed for days.


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