If you are concerned that your payment has slipped through the cracks, we have some information that may be helpful, including contacting the IRS if your check never appears.
This story is frequently updated with new information. If you are looking for additional personal financial information, we have suggestions on how you can other ways to get financial relief
during the pandemic.
First, make sure you are eligible for a stimulus check.
Before proceeding, simply double-check that you meet one of the requirements for a stimulus payment. The following numbers are based on your taxes for 2018 or 2019 (whichever you submitted last). In particular, you need to know your AGI or the adjusted gross income found on your last 1040 federal tax form. For further questions about authorization, e.g. For example, if you do not normally submit taxes, we recommend that you read our.
You can receive a stimulus test if:
- You are a single resident of the United States and an AGI of less than $ 99,000.
- You enroll as the head of household (are considered unmarried with at least one dependent) and earn less than $ 146,500.
- They register without children and earn less than $ 198,000.
- You are the parent of a child aged 16 years or younger.
Have you checked the Get My Payment IRS tracking tool?
After you determine that you are Our first suggestion is to visit the IRS online tool that can be used to track the status of a payment for 2020 for
You receive a "Get more information" message from Get My Payment.
If the Retrieve My Payment tool specified a payment date but you haven't received your money yet, the IRS may need more information for you. Check the "Get my payment" tool again. If "More Information Required" appears, it may indicate that your check was returned because the post could not be delivered, an IRS representative told CNET.
After you have displayed this, the message "Need more information" allows you to use the online tool to enter your bank details in order to receive your payment directly to your bank account. The IRS said if you don't provide your bank account details, your payment will be saved until a current mailing address is received. The IRS Change Address page tells you how to update your address with the IRS.
Did you accidentally throw it away?
Four million people receive their incentive money on a prepaid debit card called the Economic Impact Payment Card instead of a check. The EIP card arrives in a simple envelope, said the IRS, with "Money Network Cardholder Services" as the sender.
Some people who think it is junk mail may have mistakenly thrown these letters away. If you misplace or throw away your card, the EIP card service has a FAQ on what to do if your card is lost or stolen. You can also call (800) 240-8100 to request a free replacement, according to the finance department . Press option 2 when prompted to request a new card.
The IRS may be waiting for you to submit a form.
If you have submitted a tax return for 2018 or 2019 or are receiving government benefits, the IRS should automatically send your check without you having to do anything.
However, if you are a US citizen or permanent resident, had a gross income of less than $ 12,200 in 2019 – or $ 24,400 as a couple – and have not filed a tax return for 2018 or 2019, you may need some information to submit to the IRS before it can process your payment. Visit the Non-Filers website and check if the IRS needs anything from you.
The IRS sent you a confirmation letter, but you did not receive your check.
A handful of CNET readers report that the IRS sent them a confirmation letter, but they did not receive their check.
"Last week I received a letter in the mail saying I had received my payment. But no, I didn't," said a CNET reader after receiving the confirmation letter that the IRS received 15 days after sent after sending the payment.
We asked the IRS how to deal with payments reported to have been sent, but people say they are missing, and will update this story with the agency's response.
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The Get My Payment portal does not inform you of your check status.
Some people continue to receiveerror messages in the Get My Payment tool and a group has launched an online petition asking the IRS for help. On the group's Facebook page, commentators report on the various possible reasons for the delay.
One person said the IRS had informed them that their payment was subject to a 60-day review due to a problem with their direct deposit information. Another said that the IRS had informed them that their social security number did not match the records. The IRS has not answered our questions about these potential errors and what information you should have on hand before contacting the IRS.
The IRS has sent your check to a closed account.
Your check may have been returned to the IRS when an attempt was made to send your payment to a now closed bank account or to a temporary prepaid debit card that a tax accountant has set up for you. When your payment is returned to the IRS, the agency sends your check to the current address that it has deposited for you.
The federal government intercepted your payment.
If you owe child benefit, the IRS can redirect your payment to cover overdue support. In this case you will receive a notification from the tax office.
You have not received the full amount you owe.
Another but related problem could be a change in your income in 2020. In some cases, the IRS may owe you more money than you received if the income figure used to calculate your payment from your tax returns in 2018 or 2019 is lower in 2020.
If you now have a new dependent, e.g. For example, a child who is not included in your tax returns, you can also be owed more money. In both cases, the IRS said that if you submit next year, you can claim the additional amount in your 2020 tax return. We recommend keeping detailed records so you don't forget.
Someone stole it from your mailbox or cheated on you in some other way.
Although it is unusual, you can believe that youor stole it. The Federal Trade Commission has a website where you can report a stolen stimulus check. We asked the IRS what other recourse you have if this applies to you.
Contacting the IRS
Within 15 days of submitting your payment, you will receive a letter from the IRS confirming the payment. At the end of the letter there is a number you can call for more information: (800) 919-9835.
Earlier this month, the IRS added 3,500 phone agents to help with potential payment issues. The IRS help number is (800) 829-1040.
If you call the IRS by phone, it is a good idea to give yourself enough time to call. We would not be surprised if the call volume increased or if the calls would take some time. It is also a smart idea to collect your information in front of you, e.g. For example, a copy of your last tax ID and the letter that the IRS sent if you received one.
We contacted the IRS for more information about preparing a call to a representative.
While you are working to determine the status of your money, we know the following about a second round how to Avoid fraud
the target feared corona virus.