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What should be considered when creating an IT dashboard for SMEs?



Creating an ideal IT dashboard should be managed like any custom development project, as this is essentially the case. Sure, on the interface, a dashboard simply displays data. But if you think about it, much more functionality is actually required. Most need a drill-down feature, where an alert at the first dashboard level must quickly analyze an IT administrator for more data to identify the problem. This may be at a lower level in the dashboard, or simply open another administration tool. In both cases, this is additional software functionality.

Role permissions are, as already mentioned, another important aspect. Do the right people see the right data and only the right data? This requires best-in-class login capabilities, IDM integration and possibly monitoring capabilities. After all, there are reports to think about. To keep track of time, historical snapshots must be displayed and time-related questions answered. These are all pretty basic things, but definitely additional software features that go beyond the display of data. Depending on the size of a business and its focus, creating prototypes for different options and combinations is a good approach, either by using tools already included in your existing management portfolio, or by running a quick and bug-free version of your dashboard with low-code development tools.

If this suddenly sounds much more discouraging than you thought, remember that this will be a developing project. "Creating a good foundation makes it easy for a business to slowly extend its dashboard to other areas, especially as they grow," said Jayaprakash.

Do you have questions about IT dashboards? Join the PCMag @ Work business community on LinkedIn, and you can consult vendors, other professionals like you and the editors of PCMag.


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