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Home / Tips and Tricks / What's the difference between junk e-mail, clutter, and focused inbox in Outlook?

What's the difference between junk e-mail, clutter, and focused inbox in Outlook?

If you're using a recent version of Outlook, you probably noticed a junk e-mail folder, a clutter folder, and something called Focused Inbox. All of this seems to affect where your mail lands, but it is not obvious why or when this happens. That's how they work and how to disable them if you do not like them.

Note : These features are available in the Outlook Web App, Outlook 365, Outlook 201

6, and Outlook 2019 If you are using an older version of Outlook, you will not see it.

What is junk e-mail?

Junk E-mail is the easiest to explain: It is the folder where Outlook sends e-mails that it considers spam. This works just like the spam folders in other email clients, such as Gmail's spam category.

If you work in a corporate environment, you may not see much, as many companies use filters to stop spam before it even gets to your mailbox. If you use Outlook to access a Google or Yahoo! In that case, you may not see much, because spam is not usually downloaded to your client.

If you see messages in your Junk E-mail folder, you should follow your company's junk mail policy. If you have unwanted e-mails in your personal Outlook, follow the usual precautions: Do not open attachments, open the e-mail only when you see the sender's e-mail address, and then delete the e-mail (Shift + Delete deletes the email altogether, bypassing the Deleted Items folder.


Clutter is a separate folder in which Outlook sends messages that it does not think are spam. but also not important enough to overload your inbox, which includes regular newsletters, coupon emails, etc.

Clutter tries to reduce the "noise" in your inbox by adding unimportant messages It will never automatically be sent to the Clutter folder, it will never send messages from your management chain or direct reports, but over time it will learn which messages you are reading and responding to If you notice that you regularly ignore messages from certain senders, they may be moved to the "Disorder" folder for you.

Focused Inbox Content

Focused Inbox lets you view your inbox. Unlike junk e-mail and clutter, it's not a new or separate folder. Instead, you divide your view of your inbox into messages that you think are important to you (the Focused view) and messages that you think are not that important to you (Other view). You can enable Focused Inbox by going to the View tab and enabling or disabling the "Show Focused Inbox" option.

Focused Inbox is a replacement for Clutter, who was not particularly popular. Many users did not like to go to a different folder to find messages that were not important to Outlook, especially because Clutter was only correct if you "trained" it by manually moving messages between inbox and clutter , Some users assumed that Clutter was just another way to filter spam, so they never looked in the folder or just deleted the content without reading anything.

Microsoft realized that Clutter did not work and replaced it pretty quickly Focused Inbox. Clutter and Focused Inbox share code so you can activate only one or the other, but not both at the same time. "Clutter" is currently scheduled for removal from Outlook in January 2020, at which time you only have Junk Email and Focused Inbox.

How do you turn them off?

If you are the type of person who likes it If you have complete control over their emails, you may want to turn off all these features. This is how it works:

How to Disable Junk E-mail

We recommend that you do not disable the junk e-mail because it provides additional protection against phishing and malware attacks. But if you're determined, you'll need to sign in to the Outlook Web App. Once logged in, click Settings at the top right of the page and scroll down and click on the "Mail" option

The options will open on the left Scroll to below to Accounts> Lock and Allow, and choose the option "Move Email to My Junk Email Folder"

Click the "Save" button at the top of the page Save setting change. You can always go back and reactivate the junk email.

How to Disable Clutter

If you use Office 365, you have both clutter and focused inbox. Since you can not activate both, you can disable the trouble-free inbox by disabling "Clutter". This will not disable Clutter, but it will bypass it and use Focused Inbox instead.

However, if you do not want to use focused inbox or clutter, you must log in to the Outlook Web App. Once you have logged in, click on the Gear Settings button in the top right corner of the page. Scroll down the page a little and click on the "Mail" option.

The options open on the left side, so scroll down to Automatic Processing> Disorder and turn off the "Disaggregated Objects" option.

Click "Save" at the top of the page to save the setting change. You can always come back and turn on Clutter again.

To disable focused inbox

The focused inbox is much easier to turn off. In Outlook, switch to the View tab and deselect Show Focused Inbox.

You can turn them back on at any time.

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