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Windows Setup error messages will eventually be useful (possibly)



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Upgrading to a new version of Windows is often an uncomplicated affair. However, if something goes wrong, there are vague bugs that are not helpful. In the next version of Windows, Microsoft will try to solve the problem.

If an error ever occurred in Windows Setup, you're probably completely frustrated and wondering what to do. The message you see probably had no description of the problem and only the letters KB followed by a sequence of numbers. If you try to search, you've been led to dozens of completely different entries that did not match your KB numbers and did nothing to clarify the situation.

Microsoft has begun new setup screens to directly tackle this issue with a recent Windows Insider webinar, as discovered by WinFuture. Immediately after the hour, James Atkins and Julia Troxell from Microsoft clearly outlined the problem, and the steps they are taking to resolve this issue continue.

The current dialogues are vague and confusing

The present problem is not limited to the vague error, but also to the lack of measures that the user can take to mitigate the problem. The current settings dialog box will give you an error message but no link to more information to know exactly what's wrong. You have the Back and Refresh buttons, but none of these buttons solve the problem. These options are only available to the user. Normally the solution is as simple as uninstalling and reinstalling or updating a program, or disabling encryption, but Windows Setup currently makes it terrible to notify the user.

The new dialogues provide more information and solutions

The new setup dialogs provide more information with direct links to bug articles. If additional options are possible, eg. For example, updating a program instead of uninstalling will prompt you to "learn more or update instead." Wherever possible, the dialogue offers solutions. If Windows can handle an uninstall, this option appears. If this is not possible (as the program does not appear in Add / Remove Programs), a manual installation is suggested.

The key point behind these new dialogs Get everything you need to know to complete the upgrade, or where it's not possible to update all the information you need to understand why. This should reduce frustration and help the setup process run smoother.

In general, it is the safest thing to overstrain users, and hopefully Microsoft can bring this consideration to other areas such as crash dialogs and Windows Update error messages via Ars Technica


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