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Home / Tips and Tricks / You can permanently delete (most of) your Amazon Echo transcripts. Here is how

You can permanently delete (most of) your Amazon Echo transcripts. Here is how



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Alexa listens.


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You hear Amazon Echo speaker, but you also remember what you said. CNET discovered Alexa's digital assistant records your voice transcriptions and even announces them with no expiration date in sight . The text recordings remain stored on the Amazon servers until you delete the voice recordings. Amazon is still working to remove the data from all parts of its system when deleting your transcripts. It is unclear when this will happen.

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You can delete it Individual voice recordings from the Alexa app.


Screenshot by Rick Broida / CNET

The company claims that the data is being used to enhance Amazon Echo. That's not unusual. Apple stores anonymised Siri data for up to two years to improve the product. The reason for Amazon is probably the same: use your data – and that of everyone else – to improve the understanding of Echo.

Due to past glitches, including that Alexa sent a private family talk to a random contact it may be a bit uncomfortable for Amazon to retain its recorded orders.

"When a customer deletes a voice recording, we delete the customer-linked transcript of both the customer request and the Alexa response," Amazon said in a statement. "We are already deleting these transcripts from all of Alexa's primary storage systems and are constantly trying to ensure that these transcripts do not remain in any of Alexa's other storage systems."

Here's what you can do to make sure they are (almost) completely deleted.

Option 1: Delete Recordings via the App

To clear your recordings, go to the Amazon Echo app. Open Settings > Alexa Privacy > Check Language History .

It displays a list of all the requests you have made since setting up your echo. You can select the pictures you want to delete or Delete all pictures for today .

You can also clear all records in the Alexa app by adjusting a date range or selecting "Full History" to clear all recordings.

Option 2: Clear Everything Through the Browser

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Screenshot by Rick Broida / CNET

If you use a browser, you can erase all voice data in one go. Go to www.amazon.com/myx, log in and click your devices . Find your echo in the list, and then click Delete Voice Recordings .

A warning message explains why you might want to keep these records. Click Delete if you want to continue.

Option 3: Ask Alexa to delete your voice recordings.

You can also use your voice to ask Alexa to delete everything you said that day or all. Just say something like "Alexa, erase everything I said today."

According to Amazon, this should provide both the voice recordings and the transcripts, in addition to deleting Alexa's answer. However, these transcripts still exist in other parts of Amazon servers, so there is no complete deletion.

Contacting Amazon

To completely remove your voice recordings and transcriptions, you can also contact Amazon Customer Support at (888) 280-4331 to make a formal request.

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How do I hear my voice recordings?

In the Amazon Alexa app, go to Settings> Alexa Account> Alexa Privacy> Check Language History. Tap the arrow of the audio file you want to listen to and tap the play icon.

You can also visit https://www.amazon.com/alexaprivacy and click Check language history.

Originally published on January 22, 2015. Updated several times with new information.
Update July 3, 2019 : Adds new information about Amazon's guidelines for storing transcripts.

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