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You have concerns about the privacy of Amazon Echo. We have answers



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Is Alexa always listening?


Chris Monroe / CNET

Ever since we first met Amazon's Echo devices, the company has been questioned by consumers who have concerns about the privacy of microphones that are always waiting for their orders. Alexa users became even more alarmed when they learned that Amazon was storing their audio recordings to be reviewed by Amazon employees.

During the Amazon event last month, SVP Dave Limp commented on the issues and said, "This is important to us, privacy is absolutely fundamental to everything we do in and around Alexa."

Added to this The huge technology company added new commands that let users know exactly what information Alexa was collecting and made it easier to delete voice recordings. The Camera of the Echo Show ($ 230 on Amazon) (This is the camera of the Amazon Echo ($ 70 on Amazon) with the screen) also includes some new security features to prevent users looking worried.

If Amazon's new privacy measures are not enough for you, read these answers to protect your privacy.

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How to Manage and Delete Audio on Your Amazon Echo

You can view the audio recordings of your Alexa commands and delete them in the Alexa app. Or you can ask Alexa to delete your records, but you need to activate the setting first. Then you can say "Alexa, delete what I just said" or "Alexa, delete everything I said today".

You can also manage your Alexa data in the app and choose to automatically delete records after three or 18 months. Go to your Alexa privacy settings and enable Automatically delete images .

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Here's what Amazon says about privacy from Alexa one …



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Do Amazon employees know what I am saying at all times?

The Amazon Echo will only be recorded when you give Alexa a command. As soon as you say the word like Alexa or Echo, the audio recording will start and be saved in the Alexa app on your phone. The transcripts and voice recordings are then uploaded to Amazon servers for processing. If you do not want your echo to always hear the wake-up word, turn off the microphone by pressing the microphone mute button on top of the device.

Once Amazon has the transcripts, they use human contractors to analyze the audio and text to improve the Alexa language assistant. However, you can disable this feature and prevent Amazon employees from listening to your recordings.

Go to Settings > Alexa Privacy Policy > Manage Your Alexa Data > Disable the setting Use voice recording to listen to Amazon To improve services .

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Press the microphone button to turn off the microphone.


Ian Knighton / CNET

How can I be sure that the camera of my Echo Show does not record me?

If you own one of the earlier Echo Show devices, such as the first and second generation, these are not privacy-protected triggers – but you can disable the camera by pressing the Off button. You will know that it is off when the red light comes on.

The lens is not covered, but you can always glue a sticker or thick tape over the lens if it bothers you.

The Echo Show 5 ($ 65 on Amazon) or the new Echo Show 8 have built-in privacy covers that cover the lens when not in use.

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Chris Monroe / CNET

Does Amazon Echo Show use facial recognition?

Unlike Google Nest Hub Max, the Amazon Echo Show does not use facial recognition to detect that you are-recognition service called Rekognition, which allows you to add image and video analytics to your applications.

Amazon also owns Ring, a ring monitoring camera company that has in the past considered giving its video doorbells a facial recognition. This company has also been experiencing problems recently due to its controversial partnerships with some police departments.

Can other users in my echo account see what I'm asking about Alexa?

Everything you ask about Alexa is stored in the Alexa app as a transcript and voice notes. So if you share the app with others, they'll be able to see every command you've given Alexa. If you are worried that someone will see what you have said, eg. For example, if you have asked Alexa to buy a gift, immediately delete the transcripts (see the first section above).

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If you share your Echo account with others, they can see everything you tell Alexa.


Chris Monroe / CNET

I connected Alexa with personal services. Is it safe?

If you use Alexa to access your bank account information, or if you connect to your home security system ($ 44 on Amazon) you're probably wondering what prevents someone from doing so to access this information. Fortunately, for most banking services, you need to create a PIN code for security reasons so that only you have access to your bank account details.

Look for a security system that allows you to use a personal code so only you or other household members can turn off the alarm. If your security system does not have a PIN feature, keep your echo away from doors and windows to prevent outside access – or request a different security system.

Want to know more about your Amazon Echo? Take a look at these 10 weirdest things you can do with Amazon Echo and those 5 amazing things you did not know about your Amazon Echo.

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